Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... もっと見る
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Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
企業が回答しました
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... もっと見る
企業が回答しました
企業情報
当該企業による記述
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
連絡先
11 Scott's Road, PA2 7AN, Paisley, 英国
- floormonster.co.uk
3.9
ほぼ満足
298件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Floor Monster からの回答
Thank you for your feedback if you need any help making an order please do not hesitate to get in touch
Great product
Great product, great customer service. Delivery was nearly £40 for them to just leave on a pallet outside in the rain. Flooring is beautiful though!
2024年3月6日
Floor Monster からの回答
HI Jess thank you for your feedback and great to hear the flooring is looking well. Delivery is £36 anywhere in the UK and we only book the deliveries on the dates stipulated by the customer and all deliveries are kerbside delivery
Really let me down as they booked…
Really let me down as they booked delivery date for today 5th March and as a result i organised my joiner to come and fit the floor tomorrow 6th March. I took a day off work to be home for the delivery, heard nothing all morning so i contacted them and was was told it is to be delivered today and i will get a call 1 hour before. Again heard nothing all afternoon so contacted them again at 3.30pm to be told its not coming until tomorrow (im not holding my breath) so now im going to be paying a joiner to fit nothing! really not good enough
2024年2月25日
Floor Monster からの回答
Hi Jason thank you for your feedback, I have looked into this and as per the information provided to you already delivery has already been sorted for tomorrow morning. We are sorry there was a delay with the goods being delivered to you directly by Quickstep but as explained they did not account for the fact your postcode was in a 2-day area rather than next-day delivery and therefore are delivering now tomorrow morning. We did share the email chain with you from Quickstep and regretfully have to rely on the information given to us by Quickstep as they were delivering your order rather than our haulier. Thanks
Not received the goods yet due to being…
Not received the goods yet due to being told on the day of delivery there was no stock and you are asking for a review ?
2024年2月25日
Floor Monster からの回答
Hi Shelley, thank you for your feedback, I have looked and regrettably, the goods from our supplier suffered a delay which we are sorry about. I believe the pallet has been rebooked for another day now and your delivery fee has been refunded to make up for the delay, do let us know if you need anything further
Great service!
2024年2月17日
Floor Monster からの回答
Thank you Irina for your feedback if you need any further assistance please do not hesitate to let us know.
Poor quality, worst experience
We have recently bought the cladding for our stairs, I must say is very cheap quality for money we paid for that Kit .
Paid over £700 and quality is very poor .
There is other competitors that have better product this is cheap laminate.
They don’t have bullnose treads and riser .
Will never buy from them again.
2024年2月19日
自発的なレビュー
Floor Monster からの回答
Hi Nikolae, thank you for your feedback but we would refute this claim that our products are cheap laminate. The laminate stair sets are very clearly a laminate product, we also do not claim to sell any bullnose treads or risers. Our stairsets are for straight enclosed steps. You can of course fashion your own bullnose for an open step with an offcut or by using an additional step.
You have not been in touch to make any complaint on the product nor have we any evidence to back up this claim they are very competitively priced laminate stairsets.
Overall a really good experience with…
Overall a really good experience with floor monster. Customer service was great, delivery was so fast and the lvt flooring looks amazing. Highly recommend!!
2023年10月19日
Floor Monster からの回答
Thank you Hafsa for your great feedback much appreciated and great to hear the Mariner's Cove is looking well down!
Great customer service
Really impressed with this firm. We placed an order for some wood but found out a few hours later that the shipment was delayed. Peter sent out a load of samples so we could match the current flooring we have and we found one. Simple and smooth process. Replies to all my emails were dealt with promptly. Will definitely be using these guys again. Thanks
2024年2月22日
自発的なレビュー
Floor Monster からの回答
Hi Yogi, we really appreciate your review so thank you very much and we hope the flooring looks great down! If you do need anything further please do not hesitate to let the team know
So far just ordered samples but they…
So far just ordered samples but they arrived very quickly and the samples were lovely.
2024年2月1日
Floor Monster からの回答
Hi Jude thank you for your feedback and great to hear if we can help you with making an order please do not hesitate to let us know.
Good flooring and delivered quick
2024年2月6日
Floor Monster からの回答
Thank you Marc for your feedback and good to hear your floor is looking well down! Let us know if you need anything further
Floor Monster からの回答
Thank you Nick for your kind feedback, great to hear the SPC herringbone has gone down well
Beautiful floor and easy to fit as I…
Beautiful floor and easy to fit as I fitted it myself. So so pleased with it.
2024年1月26日
Floor Monster からの回答
Thank you Grace for your kind feedback and we are delighted to hear the Mariners Cove herringbone is looking well down, great job fitting it yourself too
Delivery of samples never arrived
2024年1月29日
Floor Monster からの回答
Hi Stu, many thanks for making us aware the samples did not arrive we are sorry about this and rely heavily on Royal Mail so we do apologise if these samples have become lost in their service. We will send replacement samples out again and please keep us informed once they arrive
I ordered Berry Alloc
I ordered Berry Alloc, which needed to come in from Belgium, and was delivered to my front door less than two weeks!
Excellent job from Jack and the team
Malcolm
2024年1月24日
Floor Monster からの回答
Thank you very much Malcolm we do appreciate your kind feedback and glad to hear all went to plan for you we hope the floor is looking well down
Floor Monster からの回答
Thank you James for your feedback its greatly appreciated and if you need any further assistance please do not hesitate to let us know
Floor Monster からの回答
Hi Rebecca
Thanks for your feedback, we are sorry to hear the samples have not reached you, we can happily arrange for replacement samples to be sent out and please let us know once you have received. Do you happen to know how many m2 you might be looking for?
Very professional and right attitude…very helpful customer service
Very professional and right attitude and prompt.
One pack of flooring was damaged by transport company and by replacing it, they were efficient and immediate of replacement. Very satisfied and pleased with this company.
2024年1月5日
Floor Monster からの回答
Thank you for your feedback we really appreciate it
Communication excellent
Communication excellent, very helpful customer service, product is exactly as expected very good quality, would buy from them again.
2023年12月28日
Floor Monster からの回答
Thank you Michelle for your feedback we really appreciate it
All good
All good, laminate and stairs took a bit longer but all emails and calls answered professionally
2024年1月2日
Floor Monster からの回答
Thank you Huw for your feedback we really appreciate it
Fromqui ordering to delivery was completed…
From ordering to delivery was completed very quickly, was a good experience,
2023年12月10日
Floor Monster からの回答
Thank you for your feedback we really appreciate it
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