The sale staff were great but unfortunately the fitting team let them down there have not put any carpet grips down and have got glue all over the tresshold strip and it is lifting at one end When... もっと見る
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10/10 service. John helped us pick the perfect carpet, taking the time to explain which carpet would best suit our needs and had a lot of patience during the process. Great salesman!
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Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... もっと見る
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A couple of very fussy and logistically challenged Manx people left having had a two very positive experiences thanks to your guys Matt and John. Another gent also assisted but we didn’t catch his n... もっと見る
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企業情報
当該企業による記述
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
当該企業による記述
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
連絡先
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, 英国
- 01138314652
Get FREE underlay on any flooring order
4.7
優良
145件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 91％に回答しています
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Amazing experience
Amazing experience! Great showroom with fantastic choice & easy layout. Sean was patient, knowledgeable and extremely friendly. Brilliant customer service & would definitely recommend.
2026年8月24日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thank you for your wonderful review! We’re delighted you enjoyed visiting our showroom and found the choice and layout helpful. It’s fantastic to hear that Sean provided such friendly, knowledgeable service, we’ll be sure to share your kind words with him. Thank you for recommending Floorstore!
Poor fitting …
The sale staff were great but unfortunately the fitting team let them down there have not put any carpet grips down and have got glue all over the tresshold strip and it is lifting at one end
When I spoke with the fitting team there said no grips put down because its a concrete floor but we have alway had grips put down before
There said there sort the tresshold out but still have not turned up yet to put it right
2026年8月14日
自発的なレビュー
Floorstore - Cross Gates からの回答
We’re sorry to hear about the issues with your fitting, particularly after such a positive experience with our sales team. This isn’t the standard of service we aim to provide, and we understand your frustration that the threshold strip has still not been put right. Please contact your local store with your order details so the team can investigate and arrange for the outstanding work to be resolved as soon as possible.
John
John, was expectionly helpful, very knowledgeable and clear. Really able to make my decision.
2026年8月22日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thank you for your lovely review! We’re delighted to hear that John was so helpful, knowledgeable and clear, making your decision that much easier. We’ll be sure to pass your kind feedback on to him.
10/10 service
10/10 service. John helped us pick the perfect carpet, taking the time to explain which carpet would best suit our needs and had a lot of patience during the process. Great salesman!
2026年8月22日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thank you for your fantastic 10/10 review! We’re delighted that John took the time to help you choose the perfect carpet for your needs. We’ll be sure to pass your kind comments on to him. We hope you love your new flooring!
Great experience and expert advice from…
Great experience and expert advice from John. Shaun also arranged fitting for us which was fab.
Would definitely recommend and definitely use again.
2026年8月16日
自発的なレビュー
Floorstore - Cross Gates からの回答
It’s brilliant to hear that John’s expertise helped make your experience such a positive one, and that Shaun made arranging the fitting so straightforward. We really appreciate your recommendation and look forward to helping you again in the future!
Really impressed with the service
Really impressed with the service. Sean was friendly and knowledgeable and priced up my carpets quickly. Would recommend
2026年8月16日
自発的なレビュー
Floorstore - Cross Gates からの回答
It’s wonderful to know Sean made choosing and pricing your carpets so quick and easy. His friendly approach and product knowledge are a real asset to the team. Thank you for recommending Floorstore!
Really enjoyed my visit to see jonn…
Really enjoyed my visit to see jonn today .Ian a very loyal customer to floorstore. Floorstore have delivered on all my flooring. Needs
2026年8月15日
自発的なレビュー
Floorstore - Cross Gates からの回答
Your continued loyalty means the world to us. We’re glad you enjoyed catching up with John and that Floorstore has consistently delivered the right flooring for your needs. It’s always a pleasure to see a familiar face!
I’ve had 3 carpets from here now
I’ve had 3 carpets from here now, great service from John and Sean
2026年8月15日
自発的なレビュー
Floorstore - Cross Gates からの回答
Three carpets is quite a vote of confidence! John and Sean will be delighted to hear that their service has kept you coming back. We’re grateful you’ve chosen Floorstore each time.
Great deal on a carpet and excellent…
Great deal on a carpet and excellent service and guidance from John, spent the time to go through all options working to my budget!
Highly recommended! Thanks
2026年8月15日
自発的なレビュー
Floorstore - Cross Gates からの回答
Getting the right carpet at the right price is so important, and John clearly took the time to find an option that suited both your needs and budget. We hope you’re delighted with your choice, and we’re grateful for the recommendation!
Stair/landing carpet
The team at the store were really helpful and found what I needed. The men who fitted the carpet were brilliant and a fantastic job done all round.
2026年8月13日
Floorstore - Cross Gates からの回答
From finding the right carpet in-store to seeing it expertly fitted, we’re thrilled that you had such a positive experience throughout. We hope your newly carpeted stairs and landing look fantastic for years to come!
The flooring looks great & has been…
The flooring looks great & has been fitted really well by Jonathan & Johnny, who worked long & late.
We were short on a couple of boxes of tiles as someone had used the 'old sheet' with the measurements on , which is why I have only given 4 stars on this occasion but we got it done & its a professional job .
Our kitchen wasn't the easiest as we have had 2 small extensions to the original kitchen.
And thanks to Johnny for being so understanding with my cat Lily who was following him around.
2026年6月24日
Floorstore - Cross Gates からの回答
Thank you so much for your lovely review. We’re really pleased to hear your new flooring looks great and that Jonathan and Johnny did such a professional job, especially with a tricky kitchen layout.
We’re sorry to hear there was an issue with the measurements and that you were short on a couple of boxes. We really appreciate your understanding and are glad everything was completed in the end.
We’ll be sure to pass your kind words on to Jonathan and Johnny, and we’re especially pleased to hear Johnny made a good impression on Lily too!
John who served me was very helpful and…
John who served me was very helpful and attentive to my needs. Friendly and kind, loads of choice. Glad I came in to day.
2026年6月17日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thank you so much for your lovely review. We’re really pleased to hear that John was helpful, attentive, and made you feel welcome during your visit. It’s great to know you enjoyed the choice available in-store, and we’re glad you came in too! We’ll be sure to pass your kind words on to John!
Service is 1st class
Service is 1st class,
no messing about just great service with the staff and the fitters,
floor and carpet fitters are 100%
2026年6月6日
Floorstore - Cross Gates からの回答
Thank you so much for your lovely review. We’re delighted to hear you received first-class service from both our team and fitters.
It’s great to know everything went smoothly and that you’re so pleased with your new flooring and carpets. We really appreciate your kind words and your recommendation.
Extremely Helpful
Visited today to look for a new kitchen floor, John couldn’t have been more helpful, talking us through the pros and cons of the brands, along with the different types of installation, extremely knowledgeable.
Choice was in stock and delivery and fitting sorted for 14 days later.
Amazing service, very helpful, willing and all done with a smile and a couple of jokes along the way
2026年6月3日
自発的なレビュー
Floorstore - Cross Gates からの回答
Hi Nicola,
Thank you for your fantastic review! We’re so pleased to hear John was able to help you find the right kitchen flooring and guide you through the different options available.
It’s great to know his knowledge and advice made the decision easier, and that everything from choosing your floor to arranging delivery and fitting was taken care of smoothly. We’re glad you enjoyed the friendly service too – a few jokes always help!
We really appreciate your feedback and hope you love your new flooring once it’s fitted.
Great customer service
Great customer service and very informative staff. John has been great at organising all that we needed to get our new hard floors.
2026年6月2日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thank you for your wonderful review, Andrea! We’re so pleased to hear you received great customer service and found our team informative and helpful throughout the process.
It’s fantastic to know John helped organise everything you needed for your new hard flooring. We really appreciate your feedback and hope you enjoy your new floors for many years to come!
John made my day
John made my day! Was very knowledgeable about all types of flooring!
2026年5月29日
自発的なレビュー
Floorstore - Cross Gates からの回答
Thanks for the great review, Jasmine. We're so glad to hear that John made your day and shared some insights into the variety of flooring we offer. We hope to welcome you back to Floorstore again soon!
Great customer service
Huge thank you to John who sorted out some edging for me in an emergency. He managed to source just what was needed from the warehouse. Top service, pleasant and polite what more can you ask for.
2026年5月28日
自発的なレビュー
Floorstore - Cross Gates からの回答
Hi Danielle,
Thank you for your fantastic review! We’re so pleased to hear John was able to help when you needed it most and quickly source the edging you required.
It’s great to know you were happy with the service and found John pleasant and professional throughout. We’ll be sure to pass on your kind words.
We really appreciate your feedback and hope to see you again soon!
John and team were amazing
John and team were amazing. No hassle and left feeling happy knowing my home is going to be in good hands!
2026年5月26日
自発的なレビュー
Floorstore - Cross Gates からの回答
Hi Dannielle,
Thank you for your fantastic review! We’re so pleased to hear John and the team made your experience easy and hassle-free.
It’s great to know you left feeling confident your home is in good hands. We really appreciate your feedback and look forward to helping you again soon!
Floorstore - Cross Gates からの回答
Hi Alix,
Thank you for your great review! We’re so pleased to hear John was so helpful and that you were happy with both the flooring prices and the service you received.
We really appreciate your feedback and hope to see you again soon!
**REUP LOAD
**REUP LOAD due to repeat reporting :) you will not silence the truth.
Don't bother. Support local or independent
Terrible service. 3 years no change
Floors were lifted carefully due to
*SUSPECTED* mould due to a SMELL not a leak which you would have known if you came to view but you have not so do not falsify information you have never confirmed.
Again
I will reiterate there was no mould nor leak and I had already agreed if assessed properly physically by somebody PRESENT I would either buy new flooring from yourselves which I had a look at in store with ****. or I would accept that there is no further action that could be taken.
Nobody cared to come and have look and assess if refitting of old flooring could be used or new flooring is necessary. So I'm unsurprised at the incorrect inference.
Instead of doubling down on your ignorance, accept fault and take responsibility for this review, and apologise. Your service is poor, and there is no excuse for it. A good company would send someone out to assess the situation before denying someone work, rather than ignoring them, leading them on, and then letting them down. And repeatedly reporting an accurate review.
If it was the case of denying the job because of a leak why did you not agree to fit the upstairs carpet. the refusal is unprofessional and ignorant.
Your branch is disappointing, and you need to work on that. I do not look for problems and have been extremely patient. This is not the first time your customer service has been subpar. If you have time to sit and respond to reviews, then you should also make time to go out and assess your paying customers' jobs individually.
Cold shoulder for weeks until finally refusing over the phone which is common place as I experienced this before from them. Constantly chasing a fitter down with each purchase. Having to call in for refitting due to mistakes and carelessness.
2026年5月24日
自発的なレビュー
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