Fantastic service at the store and fantastic fitting. Staff at Floorstore Outlet Leeds have been knowledge and helpful to get the most out of the living room carpet to include a small hallway carp... もっと見る
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Manny was helpful and answered all my questions together with Andy and Lee. I highly recommend coming to the shop instead of buying material online. I have learnt a lot from them.
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Manny provided absolutely fantastic service. He was very helpful, professional and friendly throughout, and made sure everything was sorted properly. His customer service was excellent, and I really a... もっと見る
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We have bought laminate flooring for our house project. In store they have a great selection of different floor types. The overall purchase process was very quick and we were offered to pick up our or... もっと見る
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企業情報
当該企業による記述
Floorstore Outlet, Leeds’ 6,000 square foot showroom is beautifully designed to offer a fantastic range of Carpets, Laminates, Vinyls & Wood Flooring at unbeatable prices. The Floorstore Outlet stocks discounted lines from some of our most popular top brand ranges including Quick-Step, Karndean, Amtico and many more. With top brands at unbeatable prices, come along and bag yourself a bargain to transform your home or office. The Floorstore Outlet – The name for top flooring brands at the UK’s lowest prices.
We've Got You Covered
当該企業による記述
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
連絡先
Units 16-20 Regent Street, LS2 7QA, Leeds, West Yorkshire, 英国
- 01138314169
Get FREE underlay on any flooring order
5.0
優良
440件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Super-helpful staff
The ?manager Andy was extremely helpful, patient, and well-informed. We've already placed a follow-up order.
2026年8月18日
Floorstore - Outlet Leeds からの回答
Thank you for your lovely review! We’re delighted to hear that Andy was helpful, patient and knowledgeable throughout your visit. Your follow-up order is a wonderful compliment, and we really appreciate your continued custom.
We have bought laminate flooring for…
We have bought laminate flooring for our house project. In store they have a great selection of different floor types. The overall purchase process was very quick and we were offered to pick up our order promptly next day.
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your fantastic review! We’re delighted you were pleased with our wide selection and found the whole purchasing process quick and straightforward. We hope your new laminate flooring looks wonderful in your home!
Floorstore - Outlet Leeds からの回答
Thank you for your kind review! We’re delighted you were happy with our prices and the service from our team. We hope you love your new laminate flooring!
Found exactly what I needed at very…
Found exactly what I needed at very short notice. Manny was super helpful and I'd recommend floorstore to anyone
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your fantastic review and recommendation! We’re delighted that you found exactly what you needed at short notice and that Manny was so helpful. We’ll be sure to pass your kind feedback on to him.
Andy has been an amazing help
Andy has been an amazing help. Made the process really quick and easy. He was really helpful with our choices throughout the process. Would strongly recommend booking through the floor store if you’re changing your flooring.
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your wonderful review and recommendation! We’re delighted that Andy made the whole process quick and easy while helping you choose the right flooring. We’ll be sure to pass your lovely feedback on to him.
Fantastic service and fitting
Fantastic service at the store and fantastic fitting. Staff at Floorstore Outlet Leeds have been knowledge and helpful to get the most out of the living room carpet to include a small hallway carpeted for my mums small flat.
Aditionally, my whole house has been carpeted at different times by this store too.
Prices here are better than anywhere else I have been for the same carpets and vinyl. I travel from Harrogate to Leeds every time because they are the best.
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for such a fantastic review and for continuing to choose our Floorstore Outlet Leeds team! We’re delighted that our staff and fitters have consistently provided knowledgeable, helpful service and excellent value. It’s wonderful that we could make the most of your mum’s carpet and help with the flooring throughout your own home. Your journeys from Harrogate and your continued loyalty mean a great deal to us!
Floorstore - Outlet Leeds からの回答
Thank you for your kind review and recommendation! We’re delighted you’re happy with our laminate and carpets, and we hope to welcome you back again in the future.
Good service from manny and Andy well…
Good service from manny and Andy well recommended
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your kind review and recommendation! We’re delighted that Manny and Andy provided such good service, and we’ll be sure to pass your lovely feedback on to them.
Great service let us in at 9am
2026年8月22日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your kind review! We’re pleased our team could welcome you in at 9am and provide great service. We hope to see you again!
Relaxed experience
Non pushy, helpful advice given. Good choice of flooring at good prices. Bonus we found what we wanted in the sale. Very happy customer, thanks 😊
2026年8月20日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your lovely review! We’re delighted you enjoyed a relaxed, pressure-free experience and found our advice helpful. It’s wonderful to hear you discovered the perfect flooring at a great sale price. We hope you love your new floor! 😊
Excellent service
Excellent service - Andy was really helpful, friendly and knowledgable . Would recommend !
2026年8月19日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your fantastic review and recommendation! We’re delighted Andy provided such helpful, friendly and knowledgeable service. We’ll be sure to pass your kind comments on to him!
Floorstore - Outlet Leeds からの回答
Thank you for your kind review! We’re delighted Andy was so helpful. We’ll be sure to pass your feedback on to him!
Great help and experience.
I have no clue about flooring or measurements. I was nervous at first but had an incredible experience with one of their staff Andy. Helped me with sizing and materials. Excellent experience after all.
2026年8月18日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your wonderful review! We’re delighted Andy made the process straightforward and helped you feel confident with the sizing and materials. We’ll be sure to pass on your kind words to him!
Oneil and Andy were very helpful and…
Oneil and Andy were very helpful and friendly. They were very knowledgeable and explained what we needed. Very approachable I will come back!
2026年8月18日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your lovely review! We’re delighted to hear that Oneil and Andy were friendly, helpful and knowledgeable. We’ll be sure to share your kind words with them, and we look forward to welcoming you back!
Andy was super helpful in assisting us…
Andy was super helpful in assisting us on sizes and options for vinyl flooring. We'll definitely come back.
2026年8月18日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Thank you for your lovely review! We’re delighted Andy could help you find the right vinyl flooring options and sizes. We’ll be sure to pass on your kind words and look forward to welcoming you back.
Great service from manny and Kellet
Great service from manny and Kellet
Will shop again
2026年8月16日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
We’re so pleased Manny and Kellett provided such great service during your visit. They’ll both appreciate the shout out! We look forward to welcoming you back next time.
Very happy shopping at the floor…
Very happy shopping at the floor outlet. Great service I'll definitely be recommending floor outlet to get your flooring.
2026年8月15日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
We love hearing that you were so happy with your visit to Floorstore. Your recommendation is greatly appreciated, and we hope you enjoy your new flooring for many years to come!
Definitely recommend
Great selection. The staff were very helpful and knowledgeable
2026年8月15日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
Finding the right flooring starts with plenty of choice and a team who knows their products, so we’re delighted your visit delivered both. Many thanks for sharing your experience and recommending us!
FANTASIC BRILLIANT
Fantastic Customer Service
I’m absolutely delighted to update my review of Floorstore.
After initially being disappointed with my experience regarding a return, I contacted the Managing Director directly to explain my concerns. I have to say, the way the matter was handled afterwards was absolutely fantastic.
The Managing Director personally listened to my concerns and went above and beyond to resolve the situation. I was extremely pleased to receive a full refund, and I genuinely appreciate the time, understanding and professionalism shown.
It’s refreshing to deal with a company that is willing to listen to its customers and put things right when something hasn’t gone as expected.
I’m very grateful for the way this was resolved and I’m more than happy to completely change my original review. Floorstore have shown excellent customer service, and I would now have no hesitation in recommending them.
Thank you to the Managing Director for taking the time to personally deal with my concerns and ensuring everything was resolved to my satisfaction. Fantastic service and a fantastic outcome. ⭐⭐⭐⭐⭐
2026年8月15日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
We’re sorry to hear that you feel disappointed with your experience. We understand how frustrating it can be to incur a return charge, particularly when goods are unopened and returned promptly.
Our 25% returns charge forms part of our standard returns policy and was clearly set out in the terms agreed and signed at the time of purchase. While we appreciate this was not the outcome you had hoped for, the policy was applied consistently in this instance.
We value all customer feedback and regret that this has changed your view of Floorstore.
Experience at the outlet was great got…
Experience at the outlet was great got my door bars and the colour matched
2026年8月14日
自発的なレビュー
Floorstore - Outlet Leeds からの回答
A good colour match can make all the difference to the finished look. We’re happy the outlet had the right door bars for your project, and we appreciate you sharing your experience!
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