Florstone レビュー 6

Absolutely disgraceful service and quality. I tried to return a dress that I bought as it was awful and didn’t fit, they said there 30 day return policy doesn’t cover personal taste, they only do returns if the product is faulty. I am still arguing with them and have written to trading standards, please never go near this company they have no morals, stay away

Very poor service took weeks to arrive and when it did it wasn't required. Very poor quality not as described. Got offered 50% refund to keep product instead of returning. Which would be a near impossible task sending back to china. Still waiting for the refund. Not holding my breath . DO NOT BUY FROM THIS COMPANY.
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TERRIBLE customer service, item arrived WEEKS late with NO CONTACT from the company, arrived crumpled squashed up, TRASH QUALITY label is in CHINESE even though they pretend to be Italian so don't even know which rubbish it's made of; real hassle trying to return and they made me pay for postage.
STAY AWAY!!! unless you enjoy being messed around and ripped off!!!

BE VERY CAREFUL, this company advertises as it’s based in 🇬🇧 IT IS NOT. The business is based in Romania and they get there products from CHINA!! Yes it’s misleading on all areas.
ANYWAY BACK TO MY ORDER, i ordered a Large jumper but this is more like a MEDIUM! Contacted these cowboys you get NO REPLY. Rubbish service, for a rubbish product from a rubbish customer service.
IF YOU ARE ON THE LOOKOUT FOR AN AWESOME LET DOWN WITH ALL THE NEGOTIATION SKILLS OF AN CROCODILE I HIGHLY RECOMMEND BUYING FROM THIS LOT.

Trying to get a refund is tough, but a tip is, if you want to keep something you ordered, contact them and say you want a refund and they’ll offer you a discount to keep it. Otherwise don’t bother ordering as if you want an easy quick refund process without excuses as to why they can’t then don’t bother

It says UK based but on returning the clothes I was told it had to be sent to China. It cost me £12 and they are now not responding to my emails WITH proof of return. Do not buy from this company as they are crooks.