Flowers & Plants Co. レビュー 131

What you order might not be what you get..

I ordered sunflowers for my partner, sunflowers were specifically what I wanted as there is a personal reason for them. What arrived were not sunflowers. I have no idea of the value of what was received but I do know that what I ordered is not what arrived.

Apparently this company reserve the right to change / substitute your order based on their supply, they do this without notifying you. So they clearly do not have a duty of care to their customers, some who require specifics.

Now they have offered to collect the flowers that were received for a refund. So they are prepared to go to the recipient and take what they incorrectly supplied back from their hands, with zero care for the wellbeing of the person they will be taking them back from.

Flowers are usually sent as an emotive gesture. The fact that this company do not honour your order and are prepared to go and take back what they incorrectly delivered is beyond belief, they could be knocking on the door of a grieving family member just to claw back what they incorrectly supplied so that the sender can be refunded. What happens to the flowers they collect? They’ll go straight in the bin hopefully, but maybe they would then resell them to somebody else. Flowers & Plants co should be addressing their errors without disturbing the recipient and honouring their mistakes by refunding orders that are evidently not as described.

Clearly won’t be using this unprofessional outfit again. I suggest you don’t either.

I ordered flowers for the 1/1 2024 which I could also see on my receipt, and I put a note in my order "If Jan 1st delivery isn't available then cancel my order.". They did not cancel my order. I want my money back.

I ordered a bouquet of flowers, meant to arrive on Thursday 30th by noon. Unfortunately, I did NOT receive the flowers before noon. I rang several times in the day for an update. Customer service is terrible, the ladies I spoke to had no clue about my order. Poor communication!!!Each time I called I was given mixed information about my order. I was told my order is out for delivery at 7pm.
The delivery driver delivered at MIDNIGHT ,left it aside in my front garden without ringing the doorbell. Terrible service!!!
I am appalled, customer service has not replied back to my complaints requesting a refund.
I will not be ordering again !!!!
DO NOT ORDER!!

Nice flowers, but don’t use if outside London.

I ordered red and white sheaf and a white spray both in a deluxe size for my fathers funeral. They arrived the day before but were two bouquets.

When I rang I was advised that flowers aren’t delivered in an arrangement if ordered outside London, which I understand but wasn’t not made aware and no info on their website to advise.

They asked me to email so I could be compensated, I’ve chased three times since but no reply.

Nice flowers but not worth £136 and the stress of finding another florist the day before my dad’s funeral

Don’t order from them if the delivery is outside of London.
I ordered some flowers Friday 6 October and was advised they’d be delivered on the 7th.
No delivery by Monday 9 October so I rang them and was advised the delivery was delayed as the order was for an address outside of London but I was assured of the delivery by 6pm that night.
No delivery has happened so I’ve cancelled the order.

Ordered flowers for a relatives birthday. By the second day half the flowers where dying and one rose was rotten so must have been put in the display like this. The relative didn’t say anything about the poor condition of the flowers as they didn’t want to seem ungrateful so it was until I visited I noticed it. Flowers & Plants refuse to do anything as they were contacted 3 days after delivery instead of 2 days, even though the photos were taken on the second day. Poor flower quality and poor customer service.

Really deceitful. Picture on website was beautiful, I upgraded to large bouquet and it was smaller than a £20 bouquet from M&S. on querying I was told the picture is of a deluxe size even though price underneath is for a regular. Misleading! Do not use!

So upset flowers my son bought Mother’s Day arrived day late , he paid £58 Oh my god 3 roses and some foliage absolutely disgusted this is a rip off , don’t go by the pictures , do not use this company I won’t

Very bad unprofessional service, really disappointed as flowers were delivered midnight,this consider same day delivery, I did order 11:30 AM, spoiled the whole Occasion s as d party, never use again

Flowers are good. Paid extra for delivery before 1200, not the case, was out when delivered and left on door step.

Canary wharf branch: Brought a rose for my 3 year old left it with them and then asked for a refund 5 minutes later when I went to pick it up and was told they don't do refunds! Awful never again

Ordered flowers for my Wife and delivered to wrong address. Courier provided picture of delivery, but not my house. Told to go back and sort and had knocked on my door speaking to my Wife about how he's delivered to wrong house and has totally ruined the surprise. I now have to go and knock on my neighbour's door and retrieve them myself, which again has ruined the point of having flowers delivered!

I ordered a bouquet of flowers in December for an AM delivery.

Their courier hadn't delivered them in time. So I cancelled and requested my refund, they agreed and confirmed this will be processed.

5 weeks later I am still chasing my refund. Th communication is non existent and the refund looks as if it will never happen.

Poor company, poor service and to be honest poor judgement from me. Best to stick to mainstream suppliers because these lot are very, very, VERY poor.

NEVER USE THEM!!!

Flowers did not arrive for my Mum’s birthday. DPD delivered to the wrong house and she never received them. Response was cursory and just offered to process a refund. No offer to send a replacement or any goodwill gestures for the embarrassment and inconvenience. Won’t use them again.

Update: almost one month on and they still haven’t refunded me

This the worst company I have ever dealt with these flowers were for my wife birthday thay won't closings down thay blank all my calls and emails the flowers were all dried up I have never brought such crap flowers thay won't closings down hope however reads this reviews don't touch with bargpoll the worst flowers I have ever brought how they got a licence too operate I will never no, rubbish rubbish rubbish

Disgusting company lie after lie after lie! Kept saying they didn’t get email with photos and they can’t access their Facebook messanger! No manager in the shop total bollacks! Flowers were dead Absloutley disgusting company!

Terrible service
Poor flowers for my 25th birthday
Went bad in less than 3 days and they wouldn’t be even sympathetic to it
First they offered a refund and then declined it because it was as too long for them to process
If they had responded properly in the first place would have saved us so much time and effort
Brandon was useless at the costumer service and pathetic in treating people

Do not recommend to anyone you will end up getting disappointed and hurt

Waste!!!!

Terrible and appalling customer service from the Canary Wharf branch. Poor quality flowers that didn’t even last a day. The shop attendant was so rude! Left a google review on multiple occasions and they kept deleting my review this instead of addressing and fixing their internal business issues. I do not recommend going to this florist. You are better off buying from waitrose

Wow Brandon who I think works at the Kensington branch went above and beyond.
I ordered some flowers and wanted to change colour from pink and purple to pink and blue as this was for a funeral and the ladies fav colour
Brandon made sure this happened then also to make sure these got there before the funeral car left Monday early Brandon got them delivered today thank you so much as this is top top service highly recommended 💐💐💐💐💐

Do not buy your flowers from this scam company! You will spend a fortune just for your flowers to turn up dead, scattered around in the delivery box, and half the size the website shows (even smaller than the small bunches they show) I have tried to get in contact with them 3 times regarding my complaint, to no avail. Others have had the same issue I see. Don't use, go to Waitrose for a lot cheaper and nicer flowers!