Frontier Airlines レビュー 1,501

I had to book a last-minute flight, which was canceled due to the weather. This happened while I was at the airport. The team members, who were supposed to be working the counters, were actively avoiding passengers and had to be flagged down by a part of the flight crew waiting for the same flight.

When my flight was canceled, I called the customer service team to ask about a refund, but since I didn't "cancel my reservation within 24 hours," they would only offer me credits. I had just booked my flight that day. I got yelled at by 2 different support team members. This airline is an actual crime, stealing unsuspecting people's money.

Never book with them if you can avoid it!

Horrible. Confusing website. All their flights have long layovers...some overnight!

I understand that I purchased a cheap ticket but there is NO REAL PHONE # TO CALL TO FIGURE out all their small print restrictions.

I tried to canceled and lost my whole $190. They gave me a worthless $87 travel credit that can only be used by me. I do not fly so asked if I can transfer to my son and was told no. Why would I fly them ever again? Keep the whole $190 Frontier, you won't get another dollar from me.

The 800 # just directs you to their chat. And their chat makes you wait for 2 hours to say nothing they can do.

AVOID or best to understand that you will NOT get a live person that CAN help you with this airline.

So if you do NOT fly alot and don't fully understand all the layovers and cancelation requirements then just use another airlines and pay a little more.

Never will I fly this hartless company. Never...

My recent experience with Frontier Airlines was extremely disappointing and raised serious concerns.

The most alarming issue involved a checked firearm I properly declared and checked according to policy. After arrival, it was sent out on a regular baggage carousel where anyone could have picked it up and walked away. There was no visible security presence, no separate claim process, and no verification of identification before release. That level of handling for a declared firearm is deeply concerning and, in my opinion, unacceptable.

The check-in process is another major problem. Frontier essentially requires passengers to have a smartphone to check in without paying additional fees. If you do not have one — or are not comfortable using mobile technology — you risk being charged simply to receive assistance. This policy alone effectively excludes or burdens many senior citizens and less tech-savvy travelers. Air travel should be accessible, not dependent on owning a specific device.

To make matters worse, you’re greeted at the counter by signage and staff informing you that you may be charged $25 just to be assisted by a customer service agent. Being welcomed with a potential penalty for asking for help sets a very poor tone and reflects a company culture focused more on fees than on service.

Between the serious baggage handling concern and the fee-heavy, tech-dependent check-in process, this experience left me frustrated and disappointed. I hope Frontier reevaluates these policies — particularly those affecting safety and accessibility — because passengers deserve better.

Frontier airlines is a total rip off. It's all smoke and mirrors. I paid $233 for my flight which, at first I thought was a good deal. I get to bring one bag. When I got there, they charged me an extra $140 dollars for my bag. Next time I'll just get in my car and start driving. And won't have to deal with the hassle, lies and cheating from Frontier airlines.

The Frontier Wild Pass has been extremely disappointing. Since purchasing it, my first trip was smooth—able to book a non-stop flight with ease. However, since then, I’ve flown twice more and had to purchase tickets on other airlines because the available flights through Wild Pass have consistently experienced delays of at least 12 hours or were unavailable altogether.

Over the past few weeks, I’ve been trying to find a flight to return home, but again I had to buy a ticket outside of Wild Pass because all the available flights have layovers exceeding three hours. Although non-stop flights to my destination are available, they are not offered to Wild Pass holders, nor are they during the designated blackout dates.

I am thoroughly disappointed—my Wild Pass has not even paid for itself yet. I would not recommend purchasing one, and I regret that I did.

Was flying out of PHL with a connecting flight to ATL delay of 2.5 hours was going to cause us to miss connecting flight! There were absolutely no airplanes they could get us on to get to our destinations a timely fashion and I mean the next aircraft from ATL was 30hrs!!! ABSOLUTELY RIDICULOUS

Frontier handled this situation extremely poorly. Our flight was originally scheduled for 1:55 PM and was pushed back to 5:36 PM — a delay of more than three and a half hours — yet there was no clear or consistent communication to passengers. The mobile app continued to show the original departure time, the airport departure board displayed a different time, and the only way to get updated information was to physically stand in line at the gate.

The most frustrating part was the lack of leadership or transparency from the gate staff. A full plane of passengers stood in line confused, asking reasonable questions about when we were actually leaving. Instead of addressing the crowd with a clear announcement, the gate agent walked away while people were still waiting for answers. No explanation, no structured update, no effort to calm the situation — just confusion left hanging in the air.

Delays are sometimes unavoidable in aviation. What is avoidable is poor communication, disorganization, and dismissive customer service. When an airline changes a departure time by several hours, passengers deserve proactive updates, accurate information across all systems, and professional conduct from staff. None of that happened here.

At minimum, customers expect clarity and accountability. Instead, this experience felt chaotic and unprofessional. Frontier needs to seriously improve how it communicates during operational disruptions and how its staff manages affected passengers.

This company is Green because their planes never actually leave the Tarmac. What a joke. Tried them twice. Never again.

Total lack of any customer service. Costs are too high. To check a bag cost me $79. If you want snacks, a napkin or other standard items offered by other airlines you pay and pay. Never flying on Frontier again.

I would like to start by saying that for the last ten years, I have flown almost exclusively Frontier. I have never had any issues with cancellations or “hidden fees”. For the last four years specifically, I have booked round trip from Philly to Cancun with Frontier, and again no issues until yesterday 2/10/26.
We boarded our 1140 flight at 11 without issue. We pushed back earlier than expected and then sat on the tarmac for about three hours without air conditioning.
The pilot had a team come out to us to fix it, but ultimately the crew timed out around 230. We had to deplane and took shuttles back to the airport. After sitting on the plane. In Cancun. Without air conditioning, we then stood on shuttles for thirty minutes without cell service and they would not let us off. While on the shuttle, the flight was cancelled. We were brought inside without further instruction and told to wait. Please note, we had no access to food or water at this time as there was nothing in this area and we were told we could not leave. My friend and I rebooked our flight with United. The email we received said we could rebook and to seek airport assistance to get our bags. I also called customer service to confirm this. When we approached an agent they told us we could not
Leave. Frontier ended up rebooking us on a flight the next day, but we did not want it. We explained this to the agent and again was told we could not leave. Eventually, they told everyone that we were rebooked and were to be taken on a shuttle to a hotel they’re paying for. However, they would not tell anyone the hotel. We told them we would not be going with them and were basically told no you have to. We did go through customs with the whole plane, unclear why as we never left Cancun, and then waited for our checked bags, which did not arrive until 6 pm. Again please
Keep in mind there was no access to food or water during this entire thing. Even after we retrieved our bags the staff from frontier tried to tell us we were not able to leave. I did receive a refund for the second half of the flight but, the Cancun frontier staff need to be held accountable.

Never again rud unprofessional and had issue proving my I payed for a seat Evan with a recet amd confirmation email

Worst experience every time when i have to use Frontier. I'm experience this every time I'm flying Frontier. I do fly 5-7 times a year last time on frontier 2 years ago nothing change

The worse flight experience.We need to fly out of sfo and the last minute they cancelled their flight. No weather or airport issues, seems like their flight. Dont trust these guys. I strongly believe we need a class action against these clowns.

I had an extremely negative experience with this airline back in July that resulted in my daughter, my mother, and I missing our international trip and losing over $1,500.
At the time of travel, the Dominican Republic immigration website was down. It wasn’t working for me or for the airline employees assisting us. Since our first flight was domestic within the U.S., this documentation was not required until entering the Dominican Republic. Despite this, the manager on duty refused to let us board once the flight was marked fully booked.
We were not offered rebooking, assistance, or a refund. Instead, we were told to leave the premises and threatened with security. The staff was hostile and unprofessional.
When I filed a claim afterward, it was first denied by falsely stating I never showed up for the flight — even though I had proof, including luggage tags from their own agents. The denial reason later changed to claiming I lacked documentation, which was untrue.
This entire situation was mishandled, stressful, and costly. I will never fly with this airline again and would strongly caution others.

Had a voucher from a flight change I used recently, the online check in didn't work and when I finally made way to counter, never been to the Tampa airport either, they said I literally just missed the hour check in by a minute or so. I was never disrespectful or raised my voice. Was given a # to call to get credit which was denied. Like haha we got your money. Lost $200, they offered a replacement flight for an extra $300 the next day which wasn't a direct flight. I had other travel plans at my destination and it was too complex to make a call on the spot especially if it costs an extra $300. Got a direct flight with Alaska next day for that much, rather give them $300 than a long layover in Denver. They made some kinda notes that apparently prevent me from getting the dignity of a voucher. I also have a service dog and printing documents since the website wouldn't allow this to upload properly. Also this was time I spent that worked against me. Absolutely furious, will never give them another dime. They want $20 to deal with a human, there is no human reachable by phone, the WhatsApp chat is a labyrinth of dead ends, so they facilitate the delay that ended in being stolen from and stuck an extra night costing me $300, $511 total plus two Ubers about $30 each.

Unacceptable experience with Frontier Airlines.
Due to Frontier’s failure to properly manage boarding and connections, 15 passengers (including myself) missed our flight through no fault of our own.

As a result, I was forced into a poorly handled rebooking and had to purchase a €500 last-minute flight at my own expense.

Since then, Frontier and Volaris have been shifting responsibility back and forth, making the situation extremely exhausting.

On top of this, my checked baggage was never returned. I have been without my belongings for months and had to repurchase all essential items myself.

Three months later: no reimbursement, no compensation, no solution.
This level of customer service is unacceptable. I expect immediate action.

Had flight canceled due to a 'crew' problem - had to put a substantial sum to stay an extra day - they will not reimburse for anything, even though it was 100% thier fault - every response I received from frontier was a pre-written f..you - why do you even have customer service - I could go on for paragraphs about how this is terribly wrong and apathetic, they are the only airline not on board with DOT compensation, just do not deal with this airline unless there are no other options

I had high hopes to take advantage of their elite program when I received an email touting "You can accumulate Elite Status Points with every dollar spent on eligible Frontier purchases, including flights, bags, seats, and even Discount Den and GoWild! memberships." What they didn't tell me in the fine print is that taxes are deducted and you have to take the flight before receiving credit. The government shutdown forced me to change the booking on my Thanksgiving trip with my 84 year old mother. Frontier refused to extend the 90 day window so now I am out the 99 dollar fee and the 1600 dollars I spent on flights. Always read their restrictions because they refuse to budge on their self imposed deadlines even if it is no fault of yours or theirs.

We canceled our membership, but were charged again the next year. We contested this with our credit card, but because we could never speak with a human at Frontier, and the ai chat could not help us, we had to give up. So we paid $59 for a service we did not want and did not use. Do not use them, no customer service.

Should’ve know better never booking again worse customer service and experience. Spend the extra money on other airlines not worth the headache