FlyHugz™ レビュー 1,336

FlyHugz™ からの回答

3日前

Hello,

We’re sorry to hear that your order hasn’t arrived yet and understand how frustrating the wait can be.

After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue, and we apologize if you haven’t been able to reach us.

We’d really like to help look into this for you and provide a proper update. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case.

We appreciate your patience and hope to get this sorted well before your trip.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Lisa,

Thank you for your lovely feedback—we’re so glad to hear you find the FlyHugz pillow comfortable and easy to pack away!

We hope it makes your upcoming trip to Italy much more relaxing and helps you get some great rest along the way. ✈️

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Polly,

We’re really sorry for the continued frustration and completely understand how this situation has felt from your side.

After reviewing your case, it appears that your emails were unfortunately flagged by our system as spam, which prevented them from being properly received and responded to in a timely manner. We sincerely apologize for this as it’s certainly not the experience we want for our customers.

Our team has since resent the return instructions along with the return address, and we kindly ask that you check your inbox (as well as your spam/junk folder). If possible, please try replying directly to that email or sending a new message to support@flyhugz.com
with a different subject line so it can come through successfully.

We truly want to get this resolved for you and appreciate your patience as we work through this.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Kim,

We’re sorry to hear that you haven’t received your order and understand how frustrating that must be.

After checking our records, we were unfortunately unable to locate any email correspondence regarding this issue, and we apologize if your message did not reach us.

We’d really like to help resolve this for you as soon as possible. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will investigate your order and assist you with the appropriate resolution.

We appreciate your patience and the opportunity to make this right.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Nicole,

Thanks for your message—we’re sorry for the confusion and frustration this caused.

Just to clarify, what you’re seeing is actually the protective velcro cover used during shipping to keep it in good condition. Once removed, the velcro underneath should function normally as intended.

You can follow the step-by-step guide here if helpful:
https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow

If you’ve already removed the cover and are still experiencing issues, please don’t worry—just reach out to us at support@flyhugz.com
with your order details, and we’ll be happy to help you right away.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello John,

Thank you for sharing your experience, and we’re really sorry to hear that your order didn’t arrive in time for your trip—especially after selecting faster shipping.

We understand how disappointing that must have been. Shipping timelines can sometimes vary depending on processing and courier handling, but we completely understand your frustration given your travel dates.

We’d be happy to assist you with your return and refund request. Please reach out to us at support@flyhugz.com
with your order number, and kindly mention this review so we can prioritize your case and guide you through the return process.

We appreciate your feedback and the opportunity to make this right.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Michele,

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your trip.

After reviewing your case, we can confirm that our team did respond to your emails and received your acknowledgment, and that your parcel was unfortunately lost in transit by the courier.

We have already reached out to arrange a reshipment, and we’re currently waiting for your confirmation of your shipping details so we can send this out to you as soon as possible.

Please feel free to reply to our latest email or contact us again at support@flyhugz.com
, and we’ll prioritize your case right away.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello,

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your travel plans.

After checking our records, we were unfortunately unable to locate any emails regarding this issue, which suggests your messages may have been sent to an incorrect or invalid email address.

Please kindly reach out to us at support@flyhugz.com
with your order number and details, and mention this review so we can prioritize your case. We’ll be happy to review your order, clarify the delivery timeline, and assist you with your refund request.

We appreciate you bringing this to our attention and the opportunity to make things right.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Noel,

We’re really sorry for the frustration this has caused and understand how this situation may have felt from your side.

After reviewing your case, it appears that your previous emails were unfortunately flagged by our system as spam, which prevented them from being properly received on our end. We’ve since reached out and advised avoiding multiple threads/emails at once to prevent this from happening again.

We also want to confirm that the missing pillow has already been reshipped, and you will be receiving the tracking details shortly via email as per our latest update.

We truly appreciate your patience and the opportunity to resolve this for you.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Amanda,

Thank you for sharing your honest feedback—we’re sorry to hear that the product didn’t meet your expectations.

After checking our records, we were unfortunately unable to locate any prior correspondence regarding your concerns, and we’d really like the opportunity to assist you.

Fit and comfort can vary from person to person, and we understand that factors like warmth and portability are important when traveling. We’d be happy to help with tips, or discuss available options for you.

Please feel free to reach out to us at support@flyhugz.com
with your order details, and kindly mention this review so we can prioritize your case.

We appreciate your feedback and the chance to improve your experience.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Amy,

Thank you for your feedback—we’re glad to hear your FlyHugz arrived quickly and in perfect condition.

We’re sorry for the confusion regarding the “Buy One Get One” offer. After checking our records, we were unfortunately unable to locate any messages or support requests from you, so it’s possible your emails did not reach us.

Please kindly contact us directly at support@flyhugz.com
with your order details, and mention this review so we can prioritize your case. We’ll be happy to look into this and assist you accordingly.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Cheryli,

We’re sorry to hear about your experience and understand your frustration with the order and billing concern.

We’d really like to help look into this for you and get it resolved properly. Please kindly email us at support@flyhugz.com
with your order details, and mention this review so our team can prioritize your case.

Once we receive your email, we’ll review what happened and assist you with the appropriate resolution as quickly as possible.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Irene,

We’re really sorry to hear about your experience—that certainly doesn’t sound right and we understand your concern.

After checking our records, we were unfortunately unable to locate any follow-up correspondence after your order was delivered, and we’d really like the opportunity to assist you with this.

A slight odor from packaging can sometimes occur and usually dissipates after airing out or washing the removable cover, but a strong musty or mold-like smell is not expected.

Please reach out to us at support@flyhugz.com
with your order number and a photo of the product, and kindly mention this review so we can prioritize your case and assist you with a proper resolution.

We appreciate you bringing this to our attention and hope to make this right for you.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Barbara,

Thank you so much for sharing your experience—we’re really glad to hear the FlyHugz has been helping provide the neck support and comfort you need, especially given your neck fusion.

It means a lot to know it’s been effective in reducing discomfort and helping you rest more comfortably, both for travel and while riding in the car. We truly appreciate your feedback and support.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

3日前

Hello Betty,

We’re really sorry to hear about your experience and understand your concerns regarding the fit and return process.

After reviewing your case, we can confirm that our team has responded to your email twice previously, and we’ve also sent you another follow-up email today with the information needed to proceed.

It’s possible our messages may have landed in your spam or junk folder, so we kindly ask you to check there as well.

We’d be more than happy to assist you with your return—please feel free to reply to our latest email or reach out again at support@flyhugz.com
, and we’ll make sure this gets resolved for you.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

2026年4月10日

Hello Nancy,

Thank you for your feedback—we’re glad to hear your delivery met expectations and that you’re happy with the quality!

We appreciate your support and hope you continue to enjoy your FlyHugz on many comfortable trips ahead.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

2026年4月10日

Hello DEM,

Thank you for your feedback—we’re glad to hear your FlyHugz pillows look and feel great so far!

We hope they (and the ear plugs) make your upcoming trip to Amsterdam much more comfortable and help you get a great night’s sleep on the flight ✈️

If you need any tips before you travel, feel free to reach out anytime.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

2026年4月10日

Hello Henry,

We’re really sorry to hear about your experience and understand your frustration.

After reviewing your case, we can confirm that our team has already responded to your message and is currently awaiting your reply so we can proceed with the next steps.

Kindly check your inbox (and spam/junk folder just in case), and feel free to reply to our email or reach out again at support@flyhugz.com
so we can resolve this for you as quickly as possible.

We appreciate your patience and look forward to assisting you further.

Warm regards,
The FlyHugz Team

FlyHugz™ からの回答

2026年4月10日

Hello Marianne,

Thank you so much for sharing this—we’re really glad to hear the FlyHugz turned out to be a game changer for your flight to Europe!

Even better that your husband approved too 😊 We hope they continue to keep you both comfortable on many more trips ahead.

Warm regards,
The FlyHugz Team