Norse Atlantic Airways レビュー 1,857

Avoid Norse Atlantic Airways if you expect any level of customer service.

I booked return flights from London to New York, but unfortunately my partner had to undergo kidney stone surgery shortly before our trip. We have a valid medical note confirming she was unfit to fly, so I attempted to cancel the booking.

Norse Atlantic has no customer service phone line, so the only option is their chatbot. I contacted them three separate times and was told on each occasion that someone would follow up by email. No one ever did.

We are not talking about a casual cancellation — this was a genuine medical situation supported by a doctor’s note. The complete lack of response is unacceptable and shows a total disregard for customers dealing with difficult circumstances.

At this point, I have no choice but to escalate the matter through a chargeback, a formal complaint to the Civil Aviation Authority, and potentially legal action.

If Norse Atlantic Airways is reading this, I urge you to respond and resolve this properly.

Booking reference available if needed.

Norse cancelled our flight. We do not accept the change (leaving a day late to Athens and returning a day late). Cannot get their site to (1) Reject the change and (2) Issue a full refund.
This airline is a joke.
Zero customer service.
Good luck if you use them.

I am still waiting on ANY reply from Norse regards damaged luggage and compensation for a new suitcase from our holiday in January. We have no response to any of our emails :(

vergognosi e truffatori. Ti cancellano il volo 3 settimane prima senza la possibilità di fare un re-booking (campano su questa strategia). Ovviamente se lo ricompri il giorno prima o successivo, il prezzo schizza alle stelle.
Nessuna assistenza, sconsigliatissimo, compagnia truffa.

They cancelled out flight from NY to Rome 1 month in advance without any explanation. We called and asked for a reason and they gave us some BS reason that it was due to the rising conflicts in the middle east. Well why did you only cancel flights on that 1 day then instead of all of them... No alternative flights were offered through their airline. We spoke with customer service who was not helpful at all. Told us the wrong information such as the flight was not refundable after we asked him for options on alternative flights. Also decided to have a power trip and hung up on us because we told him that the information he told us was wrong (which really, it was). Horrible customer service who escalates and gaslights and tries to direct you to more expensive flights within their network for financial gains. I will never fly with them again and I hope this is a warning to all. Their customer service was so shady and rude. That alone, doesnt make it worth trying to have a flight experience with them

I’m not normally one to leave a review but this airline is the worst I have ever experienced. Flight was cancelled and changed to 2 days later than when our hotel was booked for. Claimed they emailed me even though I received 0 communication from them. I discovered this for myself after checking my outgoing flight details! I’ve put in a claim for compensation as we had to book a hotel for another 2 nights plus additional living expenses we obviously weren’t expecting. This was over 2 months ago and I haven’t heard anything from them despite trying to contact several times via their awful AI bot. Avoid at all costs! Saving a few £ isn’t worth it if you can help it.

I thought that we wouldn't have our flight cancelled and it's just a random occurrence, so booked the flight with Norse. Well such luck, as per all the other reviews here, Norse cancelled our flight... they did offer a much shorter holiday, but we've already booked hotels, cars, parking etc... It was easier to accept their offer of cancellation, never had a flight cancelled before, so booked with BA instead...

Rubbish - move your flight by a whole day and then make it impossible to get a refund. Cheap for a reason, avoid avoid

Most unreliable air company ever!! We had a long planned 6 day trip to London planned. Without notice, Norse Air moved the departure day one day early, and the return date one day later, thus adding 2 unwanted days to our trip. Many things had to be changed, not the least approx $2000 additional costs. I have flown over 2500 flights during my life, and have never experienced anything like this. NO CUSTOMER SERVICE PHONE NUMBER....only useless AI!!!

Non comprate biglietti con questa compagnia, probabilmente vi cancelleranno il volo e poi vi toccherà agire per il rimborso (azione non semplice e con tempi lunghi, data l’inesistenza di un servizio clienti telefonico).

They have cancelled my flight , i am trying to get a full refund but i am going round in circles, they do not have phone lines only a chat box. I follow there instruction for a refund but its not working just keeps looping back to the beginning. Do not use. its not worth the stress. Now i am in a mess trying to sort out new plans for my travels. i just want to speak to somebody. Frustrating !!!!!!!!

A groups of us booked flights with Norse on 26 December 2025. It was our first time using them, but knew a few friends that had travelled with them without any problems.
On 31 January 2026, we received emails saying our flight details had been changed, bringing my return journey forward by one day and effectively shortening the holiday. While we weren’t happy about this, it didn’t completely disrupt our plans, so we decided to accept the change.

However, on 31 March 2026, we received yet another email notification that the flight details had been changed again—this time far more significantly. The departure flight was moved two days later, and the return flight was brought forward by an additional day. Massively disrupting our holiday plans and making the trip unworkable.

As a result, we had no choice but to cancel the booking, request a refund, and rebook with another airline—at a significantly higher cost than if we had originally booked elsewhere in December.

I am extremely disappointed with the service. There is no accessible customer support or contact number to speak to anyone, which only adds to the frustration.

My advice: save your TIME, MONEY, and avoid the STRESS—avoid Norse Atlantic Airways!!

Do not fly with Norse airways!
They are the worst airline I’ve ever flown with, they charge you for everything, trying to rinse you of every penny you’ve got! Even charging £7.50 for a pathetic thin blanket, not a single offer of water or food! On the way home we were a family of 3 checking in together and they charged us for extra luggage weight of 2 pounds between 3 cases bearing in mind we didn’t have the 10 kilos hand luggage each that was included with our flight, so we asked if we could take the 2 pounds out of the case and put it in our hand bags to be rudely told “NO get to the back of the line if you want to do that”! We’d already stood in the line for an hour and half so if we’d have done that we’d have missed the check in and flight, so we had no choice but to pay the $70 fee! The staff are so dam rude, no one cares about the passengers being happy, it’s a disgraceful company, I will vow never to fly witn Norse again as long as I live!

Would never recommend. No customer service and my issue is still outstanding after two months with no word from Norse at all.

Firstly, my flight from London Gatwick to JFK was cancelled at late notice. As a direct result, I was forced to purchase alternative flights at a cost of approximately £900 in order to reach my destination.

Secondly, my return flight from New York JFK to London Gatwick was changed to the day before my original booking without any notification to me. I only became aware of this change by chance, after receiving an email about seat selection which displayed a different travel date to the one I had selected and confirmed. Had I not noticed this discrepancy, I would have missed my return flight entirely.

The impact of these issues has been significant. I lost a full day of work, had to book additional time off, incurred approximately £200 in non-refundable hotel costs, and lost pre-booked dinner reservations. In addition, the situation caused considerable stress and required extensive replanning at short notice.

I have not heard from anyone from Norse and am unable to get in touch with anyone at all which is a disgrace.

Had no choice returning from Bangkok to Gatwick. Paid £2500 one way. A lot of money but needed to get home.
Heard lots of bad things about this airline.
Our check in was spot on. Straight forward with very helpful staff. Our bags were on the weight limit but not a word said by the check in staff.
The flight took off bang on time. The aircraft was clean and very roomey. The cabin staff was friendly and very helpful. They were available all 13 hours of the flight. Would definitely use them again.

After getting to the airport on the 15th of January I found out that the flight had been cancelled I try to contract north Atlantic airlines I couldn't get through that bot kept crashing there was no one at the airport not a information desk or nothing I have to get to my destination as I had 2 important meeting is the following day which cost of thousands of pounds to set up so I had to buy the next last ticket through Qatar airlines For 1500 pounds I managed to get to my destination but with no delay how to put in a claim through north Atlantic and not one person has got back to me yet I have sent Recorded letters but next week I talk to the press and I go exclusive I think everyone should get together that has blown on this airline we join together as one and sue this company for lack of compensation lack of customer service and lack of respect and help because I find they are an absolute joke you know what they would sell your soul on that plane if they had the chance Take my advice do not fly with this company they are an absolute joke One yes and if you do fly with and make sure you take a packed lunch because they don't feed you on the plane you'll be lucky if you get your set meal you ll be lucky If you get anything I will never fly with these again And I look forward to my day in court cause I am gonna name and shame them I hope they lose their own pilot's licence to fly

If I could give zero stars I would. We were one of the first in the check in line to fly to Florida from Gatwick. They told us to come back two hours later as they had oversold and as low priority passengers we might not make it on and had to wait and see if anyone was a no show.
We’d booked months ago and paid to select our seats so it’s really poor they allow this. We eventually got on the plane as several people didn’t show, but zero customer service. I know all airline overbook nowadays but there was no apology, not even a complimentary meal or drink ticket for making us stand at check in for three hours waiting to see if others didn’t show- even though we were stood there with paid for seats. Whole thing was atrocious.

If I could give this company -1 star I would. Flying back from New York to London in December (days before christmas) our flight home was delayed by 7 hours once we passed security, meaning we were stuck in the airport. I submitted a claim to Norse back in December, they didn't register the claim until January and I am still yet to hear back. You go to their chat service and the bot refuses to put you through to a human and there is no telephone number. The bot will take your email address and you will get a generic email stating they are dealing with a lot of claims and that is that. I have asked to raise a complaint, speak to management, to be contacted etc to no avail. This is the worst service I have ever received and god knows how people are coping when they are stranded abroad and having to deal with the Norse claims team.

Overall I had an OK experience with Norse. The flight was 6h late, waiting on the plane, for an 11h trip. I was told I could get compensation. I made a claim and sent them another email after not hearing back. They got back to me and it was quite smooth UNTIL they sent my details to the finance team and told me I’d get a refund within 14 days. It’s been over 2 months and despite several emails they have stopped replying! Also my partner made a claim in October same time as me (we’re now end of March), as his suitcase was broken, and still hasn’t heard back.

I would have been happy to fly with Norse again but the lack of customer service is actually insane!

if you want someone to ruin your holiday - fly Norse