She was such a professional individual. I love that she makes sure she follows through the booking I made with her and was very thorough.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
the person who booked my ticket spelled my name wrong even tho i spelled it correctly several times! i never got an email and when i did it was too late and it cost me about 500$ for something that w... もっと見る
企業が回答しました
It was my first experience and last minute, but my son got a ticket without delay. I appreciate the work of Peter who had an awesome customer service etiquette. I will surely recommend TRAVELAY to m... もっと見る
企業が回答しました
I have been hitting my head with airline customer service since 4 days. long holds and people not able to understand my issue. i found travelay on google, first time dealing with far better service fr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Travelay is a human-first travel service provider dedicated to bringing transparency, empathy, and unbeatable savings back into the flight-booking experience. As a U.S.–based brand built on trust and personal connection, we specialize in domestic and international flights, offering exclusive phone-only fares, flexible payment options, and round-the-clock customer support through real, dedicated agents — never bots. Unlike traditional OTAs that prioritize automated systems, Travelay focuses on personalised service. Every trip is handled by an experienced Travelaygent who helps you compare flights, find better routes, avoid unnecessary fees, and secure the best value based on your travel needs. Our team goes above and beyond to ensure a smooth, stress-free journey from the moment you search to the moment you fly. Through TravelayPay, our trust-based pay-later program, travelers can book flights and pay in flexible installments — before or after travel — without credit checks. This unique offering sets Travelay apart as one of the few travel companies that truly understands real-life situations and supports customers with genuine flexibility. Travelay continues to innovate its booking experience with smart search technology, curated deals, human-assisted booking, and transparent communication at every step. Whether you’re traveling for business, leisure, or emergency reasons, Travelay ensures you get competitive fares, reliable support, and complete peace of mind. Fly smarter. Fly simpler. Fly with a company that treats you like a person, not a transaction — Fly with Travelay.
連絡先
16192 Coastal Highway, 19958, Lewes, 米国
- +1 877-721-0410
- support@travelay.us
- flytravelay.com
4.4
優良
37件のレビュー
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
She was such a professional individual
She was such a professional individual. I love that she makes sure she follows through the booking I made with her and was very thorough.
2026年3月2日
自発的なレビュー
Travelay からの回答
Thank you, Paulette! 💚✈️
We’re glad you had such a positive experience. Following through and being thorough with every booking is exactly the service we strive to provide.
We look forward to helping you again: www.flytravelay.com
– Team Travelay
long holds then discovered we got…
long holds then discovered we got charged 2 times on cc statement
2026年2月2日
Travelay からの回答
Thank you, Juan! 💚✈️
We’re glad our team could be helpful and patient while setting up your flight. Your feedback means a lot to us.
Whenever you need us again: www.flytravelay.com
– Team Travelay
Alex was extremely helpful to find my…
Alex was extremely helpful to find my flights.
2026年2月10日
自発的なレビュー
Travelay からの回答
Thank you, Luisa. 💚✈️
We’re very glad Sophie could support you during such a difficult moment and help arrange your flight when you needed it most. Wishing you and your family strength.
We’re always here for you: www.flytravelay.com
– Team Travelay
Sophie helped me through my difficult…
Sophie helped me through my difficult times i was having with my mom in a emergency by changing my flight
2026年2月10日
自発的なレビュー
the person who booked my ticket spelled…
the person who booked my ticket spelled my name wrong even tho i spelled it correctly several times! i never got an email and when i did it was too late and it cost me about 500$ for something that was his fault! i am NOT happy!! UPDATE the person who booked my ticket got a hold of me and is going to refund the xtra money that i had to pay....i'm feeling much better about it now.... thanks (STILL NO REFUND! WILL NOT RECCOMEND OR USE AGAIN!)
2026年2月2日
Travelay からの回答
Hi Janet, this is Logan from the Travelay Corporate Office.
Your case has been escalated to me and I have been assigned as the investigation officer handling your issue. I have already tried reaching you and have left both a voicemail and a text message regarding this matter.
Please kindly return my call or respond to the message so we can resolve this for you as quickly as possible.
I look forward to speaking with you soon.
– Logan | Corporate Office
That when you truly need help with a flight call on Patrick Wilson
I enjoyed the conversation with Patrick Wilson every detail I wanted he gave. I will most definitely be calling Mr. Wilson. P back.
2026年2月5日
自発的なレビュー
Travelay からの回答
Thank you, Annie! 💚✈️
We’re glad Patrick could provide all the details you needed and make the experience enjoyable. He’ll be happy to assist you again anytime.
We look forward to your next call: www.flytravelay.com
– Team Travelay
Professional and pleasant
2026年2月4日
Travelay からの回答
Thank you, Dianna! 💚✈️
We’re glad you found our service professional and pleasant. Your feedback truly means a lot to us.
We’re here whenever you need us: www.flytravelay.com
– Team Travelay
Hindus hahaha shss
2026年2月1日
自発的なレビュー
Travelay からの回答
We are truly sorry for your experience, Misty. 💚✈️
You were quite popular among the agents for being very " chill and cool traveller " .....even though what happened with your flight was never our intention, nor does it reflect the values Travelay was founded on. We take full responsibility — even though the issue originated from a technical error on the airline’s end, we should have monitored your booking more closely.
We have already made improvements on our side to ensure this does not happen again to any other passenger.
We genuinely hope you will give us another chance in the future. To make it right, we would love to support your next trip by covering 10% of your future travel cost with us.
Thank you for your patience, and we truly hope to serve you better next time.
– Team Travelay 💚
This company gives 5 stars They respect…
This company gives 5 stars They respect staff and very polite staff when answering the phone. My agency was Mr.Patrick Wilson went above and beyond to make my travel plans as easy as possible. Any reservation need to be planned I will be called back to book my next trip. Thank you very much
2026年1月22日
自発的なレビュー
Travelay からの回答
Thank you, Carolyn! 💚✈️
We’re truly happy to hear Patrick went above and beyond to make your travel plans easy and stress-free. Your kind words about our team mean a lot to us.
We look forward to helping you plan your next trip: www.flytravelay.com
– Team Travelay
Delta's offer to waive the flight…
Delta's offer to waive the flight change fee wasn't honored by Travelay!
2026年1月21日
Travelay からの回答
Thank you for sharing your concern, Manoshi. 💚✈️
We understand your frustration. In this case, the waiver offered by the airline was subject to specific fare rules and booking conditions set directly by Delta. Unfortunately, those conditions did not apply to your ticket type, which is why the change fee could not be waived.
We always work strictly according to the airline’s policies and GDS rules, and we strive to communicate exactly what the airline allows in each situation.
We truly appreciate your feedback and your patience.
– Team Travelay
Alex was awesome!
Alex was very knowledgeable. He found me excellent flights that fit my schedule perfectly. He explained everything in detail and walked me through each step.
2026年1月19日
自発的なレビュー
Travelay からの回答
Thank you, Barbara! 💚✈️
We’re glad Alex could find the perfect flights for your schedule and guide you through every step with clarity. Your feedback means a lot to us!
We’re always here when you need us: www.flytravelay.com
– Team Travelay
The price was 420 then it turned into 500 please stick to one price
The price was 420 then it turned into 500 super quick 🙄 but my recruiter was able to negotiate 490. Peter in the near future please stick to one price.
2026年1月16日
自発的なレビュー
Travelay からの回答
Thank you for your honest feedback! 💚✈️
Nothing gives us more relief than sincere feedback like this — it truly helps us improve.
At Travelay, we work directly with airline GDS systems in real time. Unlike some websites that cache prices, our fares are hyper-dynamic, meaning they can change within seconds based on airline availability and demand. This transparency ensures you always see the actual airline price — but yes, it can move quickly.
That said, we’ve already started working internally to make pricing communication clearer so experiences like this can be smoother in the future.
We appreciate your patience and thank you for trusting Peter and our team.
– Team Travelay 💚
Excellent Service
The best thing is talking to a live person. Sophie was helpful in offering options and patient in answering my questions.
2026年1月16日
Travelay からの回答
Thank you, John! 💚✈️
We’re glad you enjoyed speaking with a real person — that human touch matters to us. Sophie is happy she could patiently answer your questions and explore options with you.
We’re always here when you need us: www.flytravelay.com
– Team Travelay
Alex was so patient finding the right…
Alex was so patient finding the right fight for me. I love the 24 hour support.
2026年1月14日
自発的なレビュー
Travelay からの回答
Thank you, Michaela! 💚✈️
We’re glad Alex could patiently find the right flight for you. And yes — our 24/7 support is always here for you!
Whenever you need us: www.flytravelay.com or call Alex at 877-721-0410
– Team Travelay
It was great!
2025年12月27日
Travelay からの回答
Thank you, Marlin! 💚✈️
We’re happy to hear you had a great experience. Sophie mentioned how patient and kind you were — it truly motivates our agents to give their very best on every call.
We appreciate your trust and look forward to helping you again.
– Team Travelay
Very convenient
Very convenient! I needed to book a flight for the end of the month at an affordable price, and my travel agent Lisa really came through.
2026年1月4日
自発的なレビュー
Travelay からの回答
Thank you for your review! 💚✈️
We’re glad Lisa could make your booking convenient and affordable. We truly appreciate your trust.
Whenever you need us again: www.flytravelay.com
– Team Travelay
how they communicate with people. very wall and making show thay tell you about your choices
how they communicate with people.
2026年1月5日
自発的なレビュー
Travelay からの回答
Thank you, Cassandra! 💚✈️
Your words truly mean a lot to us. Being clear, warm, and human in how we communicate is exactly what we strive for — real people, real choices, and real care.
We’re grateful you recognized that effort. Whenever you need us, we’re here: www.flytravelay.com
– Team Travelay
10 /10 service
Attention to details, providing all the possible options, securing the best price and last but not least great mannerism.
2026年1月4日
自発的なレビュー
Travelay からの回答
Thank you, Ellie! 💚✈️
We’re glad Alex could take care of every detail, explore all options, and secure the best price for you. Your kind words mean a lot.
We’re always here to help: www.flytravelay.com
– Team Travelay
Travelay からの回答
Thank you, Marian! 💚✈️
We’re happy to hear Alex was understanding and kind during your experience. Your feedback truly means a lot to us.
We’re here whenever you need us: www.flytravelay.com
– Team Travelay
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。