FocuSee レビュー 18

FocuSee からの回答

2026年1月30日

Dear Ravi,

Thank you so much for taking the time to share such a detailed and thoughtful review of FocuSee. We truly appreciate your support and your five-star recommendation.

We’re thrilled to hear that the automatic zooming and framing features have made your recording process easier and more professional-looking without extra effort. Making it simple for creators to produce polished videos without spending hours editing is exactly what we designed FocuSee for, so it’s wonderful to know that it’s saving you time.

It’s also great to hear that the cursor effects, built-in editing tools, and audio cleanup have been helpful for your tutorials and walkthroughs. Your feedback perfectly highlights the experience we hope every user has — smooth recording, minimal editing, and a video that’s almost ready to publish right away.

Thank you again for recommending FocuSee to other content creators. If you ever have suggestions or need any assistance, we’re always here and happy to help.

Kind regards,
Your iMobie Team

FocuSee からの回答

2026年1月13日

Dear Laura Mühlbach,

Thank you very much for taking the time to share such comprehensive feedback. We sincerely apologize for the frustration, inconvenience, and time loss you experienced while using our product. This is certainly not the experience we aim to deliver, and we fully understand why this situation has been disappointing for you.

Regarding the AI features, especially the issue you mentioned about subtitles being out of sync and not editable: we’d like to clarify that subtitle editing is already supported in our latest version, and this limitation has been resolved in earlier updates. If you were using an older version at the time, this may explain the behavior you encountered. That said, if you are still experiencing any AI-related issues after updating, we truly welcome you to share more details with us. Our technical team is always willing to reproduce the issue step by step and find a concrete solution.

About the recording experience, we are very sorry to hear about the freezes and limitations you encountered. Under normal circumstances, our recording tool supports pausing, stopping, continuing, re-recording, and deleting recordings. In addition, all previously recorded content can be reopened and further edited by clicking the History button in the top-left corner. Clearly, what you experienced does not reflect how the product should function, and we regret that it caused you to redo your work.

For the audio synchronization issue, we appreciate your patience and are glad that at least one version was eventually fixed. However, we fully agree that this alone does not compensate for the overall inconvenience. If you are willing, you may send the relevant log files and project files to cs@imobie.com
, and we will arrange for a dedicated technical specialist to urgently analyze and resolve the remaining issues. If file size is a concern, sharing them via Google Drive is absolutely fine.

Regarding the refund process, we are especially sorry that it has felt stressful and prolonged. The AI support system was introduced to help resolve simple issues faster, but it should never create additional burden or delay. If the AI support has not resolved your concerns, you can continue replying, and our human support team will step in directly. Please rest assured that we fully honor our money-back guarantee, and if the issue is not resolved to your satisfaction, we will cooperate to process your refund accordingly.

Once again, we sincerely apologize for this experience and truly appreciate your honest feedback. It helps us identify real problems and improve our product and support process. We hope we still have the opportunity to make this right for you.

Kind regards,
iMobie Support Team

FocuSee からの回答

2026年1月21日

Dear Jácomo Sarzi,

Thank you so much for your wonderful feedback! 😊

We’re thrilled to hear that FocuSee is helping you create tutorials more efficiently. The Auto Zoom and Shortcut Icons are designed exactly for that purpose—to save time while making your videos clearer and more engaging—so it’s great to know they’re working well for you.

Thank you for choosing FocuSee and for sharing your experience. We look forward to supporting your tutorial creation with even more powerful features in future updates!

Best regards,
The FocuSee Team

FocuSee からの回答

2026年1月21日

Dear Customer,

Thank you so much for your kind feedback!

We’re delighted to hear that you love the Auto Zoom feature and that it helps you save time while exporting high-quality videos. Improving efficiency without compromising video quality is exactly what FocuSee is designed for, so it’s great to know it’s making a real difference in your workflow.

Thank you for choosing FocuSee and for sharing your experience. We look forward to supporting you with even more helpful features in future updates!

Best regards,
The FocuSee Team

FocuSee からの回答

2025年12月22日

Dear Customer,

Thank you very much for taking the time to share your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must be to spend hours recording and editing only to encounter export issues and other bugs.

To help us assist you more effectively, could you please confirm whether you are using the latest version of FocuSee? If not, we strongly recommend downloading the latest version and trying your export again:
https://focusee.imobie.com/go/download.php?product=fs&id=1

If you are already on the latest version and are still experiencing issues with export being out of sync or other unexpected behavior, we would greatly appreciate it if you could provide the following to our customer support team:

1. Your project file

2. The log files from FocuSee

Please send these files to cs@imobie.com. Once we receive them, our team will carefully analyze your project and logs to identify the root cause and provide a customized solution to ensure your project can be exported correctly.

We truly value your patience and understanding, and we are committed to helping you resolve this issue as quickly and smoothly as possible.

Best regards,
The FocuSee Team

FocuSee からの回答

2026年1月21日 に公開

Dear Alejandro,

Thank you so much for your thoughtful feedback!

We’re really happy to hear that FocuSee has been helpful as you prepare to start your YouTube channel. Making the software easy to use while still offering powerful, practical features is one of our main goals, especially for beginners and students just getting started.

It’s great to know that FocuSee stands out for its simplicity compared to other, more complex tools. We wish you every success with your YouTube journey, and we’ll be here to support you as you grow and create more content.

Best regards,
The FocuSee Team

FocuSee からの回答

2026年1月21日

Dear Ruhani Rabin,

Thank you very much for taking the time to share such a thoughtful and meaningful review.

We’re delighted to hear that FocuSee is delivering strong recording performance for your internal tutorials and screencasts on Windows 11. Your recognition of our proactive support truly means a lot to us. We firmly believe that software is not only about features, but also about responsibility, trust, and how every customer is treated—regardless of size.

It’s especially encouraging to know that our support team was able to identify and resolve the license issue proactively. Your trust and understanding motivate us to keep improving both our products and our service standards.

Thank you for your confidence in iMobie and FocuSee, and for awarding us a 5-star review. We’re honored to support your work and look forward to continuing to serve you in the future.

Warm regards,
The FocuSee Team

FocuSee からの回答

2026年1月21日

Dear Customer,

Thank you so much for your kind and encouraging feedback!

We’re thrilled to hear that you find FocuSee simple, reliable, and well suited for professional use. Knowing that it has become your go-to screen recorder for creating tutorials and recordings is truly rewarding for our team.

Your confidence in FocuSee means a great deal to us, and we’ll continue to focus on delivering a smooth, dependable experience while introducing features that support professionals like you.

Thank you again for choosing FocuSee and for sharing your experience.

Best regards,
The FocuSee Team

FocuSee からの回答

2025年10月9日

Thank you for bringing this to our attention. We are very sorry to hear about the significant frustration and concern you have experienced while trying to uninstall FocuSee. Please allow us to sincerely apologize for the trouble this has caused you.

First and foremost, we want to assure you that FocuSee is not malware. It is a legitimate screen recording application. We understand how a difficult uninstallation process can lead to this perception, and we deeply regret that this has been your experience.

Please be assured that you do not need to format your device. Uninstalling the application is straightforward, and we are here to guide you through it. The standard uninstall process for FocuSee on Windows is the same as for any other application:

Press the Windows Key on your keyboard or click the Windows Start Button.

Go to Settings (the gear icon) > Apps > Apps & features.

In the app list, locate "FocuSee".

Click on it and select "Uninstall".

Follow any on-screen prompts to complete the uninstallation.

Again, we sincerely apologize for the negative experience. We are committed to ensuring our software is easy to manage at all stages, including removal, and your feedback is crucial in helping us improve.

Thank you for your patience.

Sincerely,
The FocuSee Team

FocuSee からの回答

2025年10月9日

Thank you for your kind words! We're so happy to know FocuSee was helpful for your YouTube and lecture videos. Happy creating!

FocuSee からの回答

2025年10月9日

Wow, thanks a million! Comments like this make our day. So happy you're liking the software!

FocuSee からの回答

2025年10月9日

Thank you so much for your wonderful feedback! We are thrilled to hear that you find our tool "incrível e mágica" (incredible and magical) and that it has saved you so many hours.

Recommendations like yours mean the world to us and help our community grow. Thank you for highly recommending it to everyone!

FocuSee からの回答

2025年10月9日

Thank you for taking the time to share such detailed and valuable feedback. We are truly impressed by your comprehensive review from a professional perspective.

Hearing that FocuSee has become an integral part of your workflow at your web development agency is incredibly rewarding. It's exactly what we designed it for. We're thrilled to know it saves you precious time when illustrating bugs, user journeys, and interface behaviors, and that the output is immediately usable for both your team and clients. Your point about the automatic zoom and cursor tracking enhancing clarity for non-technical audiences is particularly encouraging.

Regarding your excellent suggestion for advanced encoding options like WebM (VP9) and AV1, we want to thank you for this insightful feedback. We are always exploring ways to optimize file sizes for web-based workflows, and your input provides crucial validation and priority for our product roadmap. Our team will definitely look into the feasibility of implementing these formats in a future update.

Also, we've passed your kind words about Akira and our support team along to them—they were delighted to hear it!

We are immensely grateful for your strong recommendation. Having a professional like you in our community is a huge compliment. Please don't hesitate to share any further thoughts you might have.

Best regards,
The FocuSee Team

FocuSee からの回答

2025年10月9日

Thank you so much for your incredibly kind and detailed feedback! We are thrilled to hear that FocuSee has been such a pleasant surprise and a game-changer for you compared to previous tools.

Our team works hard to create an interface that is simple and intuitive, so it's especially rewarding to know that it feels user-friendly for someone who doesn't specialize in editing software. Hearing that you can easily generate the edited video you want after recording is exactly the experience we aim to deliver.

And a special thanks for highly recommending us—that means the world! We're so glad to have you as a user.

FocuSee からの回答

2025年10月9日

Thank you for sharing your positive experience with FocuSee. We are delighted that the software has been instrumental in streamlining your screen recording process. Your point about the auto-zoom feature delivering a "professional touch with zero editing" is exactly what our team aims to achieve – empowering our users to create high-quality content effortlessly. We truly appreciate you highlighting the time savings and intuitive design. If you have any thoughts for future features, we'd love to hear them.

FocuSee からの回答

2025年10月9日

Thank you for taking the time to share your experience with FocuSee. We are thrilled that you find it fantastic for creating your tutorials, especially appreciating features like cursor tracking and the zoom-in effect. Our goal is to provide a top-tier screen recording tool for Windows users, and feedback like yours confirms we're on the right path. We're happy you found us as an alternative to Mac-only software.