Foodler レビュー 

2,112
•
TrustScore 5段階評価の1

1.1

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... もっと見る

企業が回答しました

5つ星のうち1の評価

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... もっと見る

企業が回答しました

5つ星のうち1の評価

They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... もっと見る

企業が回答しました

企業情報

  1. 持ち帰りサービス
  2. ・
  3. 食品提供業者

さまざまな外部ソースから提供された情報

Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.


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1.1

ひどい

TrustScore 5段階評価の1

2112件のレビュー

5つ星
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1つ星

最近のレビュー依頼の記録はありません

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1.1

すべてのレビュー

(2,112)

過去12か月のレビュー数: 1件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Easy to Use & Responsive Customer Service

The application is so easy to use. They tend to have a good selection of restaurants no matter where I am located. The prices for service fees and delivery fees beat similar food delivery applications. Also, when I've had a rare issue with an order, their customer support has been responsive and resolved my issues to my satisfaction if not exceeding.

2017年7月7日
自発的なレビュー
5つ星のうち5の評価

Great Discounts on Food Delivery!!!

Great service and on time delivery from great restaurants, plus every time you order, you earn points towards discounts on future orders, which is great if you order delivery a lot. I have chronic fatigue, so I use this service frequently, and it helps me save money on food delivery.

2017年7月6日
自発的なレビュー
5つ星のうち1の評価

Bad service. No one is accountable.

We ordered the food at 5:30 and it didn't arrive until 8:00. Two phone calls didn't help. Both times I was told that the food was already out for delivery and the restaurant didn't know when the food would arrive. I can't tell if the restaurant or the delivery or Foodler was the problem. But in any case I am never using Foodler again. The way it is set up nobody accepts responsibility for this unacceptable service.

7/29 update: I did a call from the restaurant promising to credit me in full. Checked my card a few days ago and I still see a Foodler charge for the full amount. I sent an email direct to Foodler yesterday asking them to get this fixed. No response.

8/3 update: Finally got the refund from Foodler from the problem a month ago. Still haven't decided if I'll ever go back. But they did fix things after this posting and emails.

2017年7月6日
自発的なレビュー
Foodler ロゴ

Foodler からの回答

Hello Doug,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

5つ星のうち1の評価

Delivery took over two hours and the …

Delivery took over two hours and the food arrived cold.

2017年7月4日
自発的なレビュー
Foodler ロゴ

Foodler からの回答

Hello Jackson,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

5つ星のうち4の評価

All complaints matter

In general, I like Foodler - I find it incredibly convenient and I enjoy the rewards. I did not give the 5th star, however, because I did recently file a complaint with them that I received a template response to and did not feel I was taken seriously or valued as a customer at that time.

2017年7月2日
自発的なレビュー
5つ星のうち5の評価

The Wok - Delivery Experts!

The Wok is perfectly adapted to create orders for delivery. I've ordered from them just a very few times but they've already come to know my preferences without my even having to tell them. Today for example I was not feeling very well and forgot to specify steamed rice as opposed to fried. Well I called to fix that but they had already done so remembering that I always did order steamed rice. The Foodler app is generally pretty good too and is easy to use. One thing I like the most is that you can easily order even before the restaurant of your choice is even open.

2017年7月1日
自発的なレビュー
5つ星のうち2の評価

Loved ordering from foodler until they …

Loved ordering from foodler until they put a block on my account thats been on there for a whole year without a reason why. Then when I called customer support to fix my account they gave me the number to billing department thats always unavailable and never returns calls or voicemails. I have called billing department 10 times today it has said billing department unavailable please leave a message. Which is crazy why would a billing department be unavailable.. And I still dont understand why my account has a block on it for a whole year haven't been able to order since March of 2016.

2017年6月29日
自発的なレビュー
Foodler ロゴ

Foodler からの回答

Hello Maya,

I'm so sorry to hear about your recent experience. Please contact our support team at support@foodler.com so we can better help with this issue. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

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