Jeg bestilte to billetter online og valgte "pick up point method" siden vi ikke overnattet pÃ¥ et hotell som hadde 24 timers Ã¥pen resepsjon. Fikk en melding pÃ¥ WhatsApp om morgenen samme dag som kampen... ãã£ãšèŠã
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We booked tickets for Real Madrid v Celta Vigo, communication was good and we were given directions and instructions 2 days before the game. We met Helena who supplied us with the tickets, everything... ãã£ãšèŠã
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together. Keep checking your match date because it may change and you won't get any specific notification. The ema... ãã£ãšèŠã
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I bought tickets for Barcelona vs Mallorca match on 22.04.25, party of 5 people seating together quaranteed. Unfortunately i've received 2 lot of tickets for 3 and 2 people with seats two sections aw... ãã£ãšèŠã
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Football Experience is one of the worldâs largest secondary marketplace for football tickets.
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Madrid, ã¹ãã€ã³
- +966 56 090 6047
- info@footballexperience.com
- footballexperience.com
3.8
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Excellent service!
Good service and follow-up for the Arsenal vs Liverpool game. Tickets (very expensive but thatâs the name of the game I guess) delivered via WhatsApp and a reassuring chat with a real person a few days before the game to make sure all was well - including a free upgrade. So trustworthy and reliable.
2024幎2æ4æ¥
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Football Experience ããã®åç
Thank you for your review!
Weâre glad to hear that you had a positive experience with our service and follow-up for the Arsenal vs. Liverpool game. We understand that ticket prices can be high due to demand, but weâre happy that you found our process trustworthy and reliable.
Itâs great to know that our team was able to provide reassurance and even offer a free upgrade! We truly appreciate your trust and look forward to assisting you again in the future. âœðïž
Best regards,
The Football Experience Team
Clear instruction and friendly userâŠ
Clear instruction and friendly user experience.
2024幎2æ4æ¥
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Football Experience ããã®åç
Thank you for your review!
Weâre happy to hear that you found our instructions clear and the user experience friendly. Providing a smooth and hassle-free process is our priority!
Looking forward to assisting you again in the future. âœðïž
Best regards,
The Football Experience Team
Very unreliable and borderline scam company
I recently had a deeply disappointing experience with Football Experience, an organization that claims to provide football fans with unforgettable match experiences. Unfortunately, my encounter with them left me feeling cheated and taken advantage of.
I had purchased a ticket for an upcoming football event at a staggering cost of 900 pounds, excitedly anticipating a memorable time supporting my favorite team. However, my enthusiasm quickly turned to frustration when I received an email notifying me that my ticket had been canceled due to alleged web scraping issues.
This sudden cancellation was perplexing, but what followed was even more disheartening. Instead of offering a straightforward solution or a genuine apology, Football Experience presented me with a greedy ultimatum â pay an additional 450 pounds to keep my ticket or accept a refund. The reason behind this sudden price hike? Supposedly, it was due to increased demand for the event.
This blatant attempt to capitalize on the situation and exploit fans' passion for the sport is nothing short of fraudulent. It is evident that Football Experience is engaging in price gouging, taking advantage of loyal supporters who have already invested a significant amount in securing their matchday experience.
The lack of transparency and accountability from Football Experience is appalling. The web scraping excuse seems dubious at best and conveniently provides them with an excuse to extort more money from unsuspecting customers. Such unscrupulous practices not only tarnish the reputation of the organization but also betray the trust of dedicated football enthusiasts.
My advice to fellow fans is to be cautious when dealing with Football Experience. The allure of an exceptional football experience can blindside fans to the unethical practices lurking beneath the surface. It is crucial to expose such behavior and hold these organizations accountable for their actions.
In conclusion, my experience with Football Experience has been nothing short of a nightmare. The combination of a sudden ticket cancellation, a questionable excuse, and an unjustifiable price increase reeks of dishonesty.
2024幎1æ26æ¥
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Football Experience ããã®åç
We sincerely apologize for the frustration and disappointment you experienced. We understand how important attending a football match is, and we regret that your experience did not meet your expectations.
Regarding your ticket cancellation, we encountered an unexpected technical issue related to web scraping, which affected the availability of certain tickets. This was never our intention, and we acknowledge that the situation was poorly handled.
We completely understand your frustration regarding the price difference. The additional charge was due to a sudden surge in demand, which affected ticket costs across the market. However, we recognize that the way this was communicated may not have been clear, and for that, we sincerely apologize.
Your feedback is extremely valuable to us, and we will use this situation to improve our processes and communication. If thereâs anything we can do to regain your trust, please donât hesitate to reach out.
Once again, we regret this experience and appreciate your honest feedback.
Best regards,
The Football Experience Team
AVOID AVOID AVOID
Absoloute scam. Read the reviews and stay clear. They communicate until they take a payment then ignore you. The company has recently been renamed due to poor reviews. It was Football Road Trips and the new company The European Football Experience is owned and run by the same person, Kia Rigby.
2024幎1æ1æ¥
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Football Experience ããã®åç
Dear Steve,
Thank you for sharing your thoughts, although it seems there may have been some confusion with the company names. We would like to clarify that our company has always operated under the name Football Experience.
We understand the importance of clear communication and consistent service, and we regret any misunderstandings that may have occurred.
At Football Experience, we are dedicated to providing our customers with exceptional experiences and excellent customer service. Your feedback is valuable to us, and we will continue to work diligently to ensure a positive experience for all our customers.
If you have any further questions or if there is anything we can assist you with, please feel free to reach out to us.
Thank you for your understanding, and we hope to have the opportunity to serve you in the future.
Best regards,
Football experience team
Unforgetable night!
My friend and I went to watch a UCL match between Dortmund vs PSG at Signal Iduna Park on 13/12/2023.
At first, I doubted their website. However, after purchasing the ticket, an email was sent to me quickly to inform me that the purchase had been made. Bear in mind that if you purchase the ticket on the weekend, you might receive the confirmation mail only on working days.
The ticket price was quite expensive considering the magnitude of the match. We bought the ticket pretty early when it was expensive (around 280 euros/person). The pricing can fluctuate, so be aware of that and have some lucky timing too.
The only thing that was not great, maybe the seating as we were placed in the highest section.
Overall, the process was smooth. I've contacted their team through Whatsapp and they responded pretty quickly. We were also lucky to receive an e-ticket so we didn't need to meet someone.
2023幎12æ13æ¥
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Football Experience ããã®åç
Thank you for your review!
Weâre glad to hear that you had a smooth experience purchasing your tickets for the Dortmund vs. PSG match and that our team was able to assist you quickly via WhatsApp. We understand that ticket prices can fluctuate based on demand, and we appreciate your understanding regarding this.
We also take note of your feedback about the seatingâwe always strive to provide the best options available at the time of purchase. Itâs great to hear that receiving an e-ticket made the process even more convenient for you!
Thank you for trusting us, and we hope to assist you again for your next football adventure! âœðïž
Best regards,
The Football Experience Team
Don't trust them
Ordered 3 tickets was told they would be beside each other nad they weren't. Questioned them on this and they said I should have paid a 30% premium to get three together. But on website I specifically picked 3 together. Waste of time nad complete chances. Never again
2023幎12æ9æ¥
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Football Experience ããã®åç
Dear Sean,
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience you experienced with your ticket allocation.
On our website, we clearly state our policy of providing seating together for each pair of tickets. Additionally, we outline that in the case of booking three tickets to be seated together, there is an additional fee of 30%.
We apologize if there was any confusion regarding this policy. Your feedback is important to us, and we will take it into consideration to improve our communication with customers.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If there is anything else we can assist you with, please reach out to us directly.
Thank you for choosing us for your game day experience.
Best regards,
Great experience!,all was made asâŠ
Great experience!,all was made as promised, 100% trustable!
2023幎12æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre delighted to hear that you had a great experience and that everything went as promised. Your trust means a lot to us, and we look forward to assisting you again for your next football adventure! âœðïž
Best regards,
The Football Experience Team
Rip OFF
My partner booked a ticket as I had always wanted to go to the Nou Camp. She booked me a very expensive seat in the middle tear at the side of the ground. I did not get my ticket until the day of the game and when I arrived at the ground my seat was at pitch level and behind the goal area. Totally conned and never again will I use this site. I would have been better to take my chances with a tout.
2023幎4æ22æ¥
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Football Experience ããã®åç
Weâre truly sorry to hear that your experience did not meet expectations. We understand how frustrating it must have been to receive a ticket in a different location than what you anticipated.
At Football Experience, we strive to ensure that all customers receive accurate seating information, and we regret that this was not the case for you. We appreciate your feedback as it helps us continue improving our service.
While we understand your disappointment, we hope that in the future, we may have the opportunity to provide you with a better football experience.
Best regards,
The Football Experience Team
De verdad no los recomiendo compre 3âŠ
De verdad no los recomiendo compré 3 entradas el mes de septiembre para el juego entre Barça vs Atlético de Madrid del dÃa 03/12/2023 y antes del juego el contacto siempre fue por email recordándome cuantos dÃas faltaban para el juego y que mis tickets serÃan enviados a la dirección donde me encontrarÃa y que la actualizara en su sitio web hecho esto contacto con el hotel donde me hospedarÃa en Barcelona para que estuvieran al tanto y faltando 2 dÃas recibo un email que las entradas serÃan enviadas al hotel 24 horas antes del juego llego a barcelona y mi sorpresa al llegar al hotel es que no han dejado nada en eso empiezo a escribirles WhatsApp al número indicado en el email sin respuesta alguna hasta el dÃa después, dÃa del juego diciéndome que las entradas eran estadas enviadas digitalmente a mi correo y cuando reviso mi correo encuentro efectivamente 3 entradas para mi hijo 14 años mi mujer y la mÃa y mi sorpresa más grande es que ninguna de las 3 entradas estaban juntas, una era por el acceso 2 puerta 42 la otra acceso 9 puerta 1 gracias a dios pude hablar con la gente de la puerta y lograr entrar en el mismo lado todo y todo esto a un precio de 330,01⬠y cada entrada salÃa marcado el precio de 71,00⬠+2,50 de gastos de gestión es decir 73,50⬠c/u es decir por las 3 serÃan 220,50⬠y pagué 110⬠más por su fraude porque para colmo las entradas eran con la vista más mala que se puede esperar casi que detrás de la porterÃa.
2023幎12æ3æ¥
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Barca v Porto
I was nervous buying the ticket. Everything went incredibly smoothly, I could contact them via WhatsApp when needed. I received my ticket electronically for Barca v Porto and there were no issues at all. Less expensive than the official site at the time. I would use them again.
2023幎11æ28æ¥
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Football Experience ããã®åç
Thank you for your review!
Weâre happy to hear that everything went smoothly and that you found our service reliable and easy to use. We understand that purchasing tickets can sometimes be nerve-wracking, so weâre glad we could provide the support you needed via WhatsApp.
Itâs great to know that you received your ticket without any issues and at a competitive price. We truly appreciate your trust and look forward to assisting you again in the future! âœðïž
Best regards,
The Football Experience Team
No sign of life on WhatsApp...
Bought 3 tickets for me and my 2 kids for Real Madrid vs. Granada, scheduled on Dec 2. Issue is we have to fly tomorrow to Madrid and have no idea if our tickets will be delivered in due time as nobody's replying to my WhatsApp messages. Just hope this will not turn into a nightmare trip...maybe they will react after this so that I can update my review...
Update: I finally got an answer yesterday via WhatsApp and arranged to pick up my tickets this afternoon. They are located next to each other in a good sector, as promised at the time I bought them. All good now.
2023幎11æ30æ¥
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It was an amazing expérience theâŠ
It was an amazing expérience the delevry of the ticket was in the good time the supports of the web answear fast
2023幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre delighted to hear that you had an amazing experience and that the ticket delivery was timely. Providing fast and efficient support is a priority for us, so weâre glad we could assist you.
Looking forward to helping you with your next football experience! âœðïž
Best regards,
The Football Experience Team
Thank you
Thank you
Es wahr alles gut alles gut gelaufen
Gerne nÀchstes mal wieder
2023幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre happy to hear that everything went smoothly and that you had a great experience. We look forward to assisting you again next time! âœðïž
Best regards,
The Football Experience Team
Efficient communication and guidance!
Efficient communication and guidance!
2023幎11æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre glad to hear that you found our communication and guidance efficient. Providing a smooth and reliable service is our priority!
Looking forward to assisting you again in the future! âœðïž
Best regards,
The Football Experience Team
Be careful with that website
Be careful with that website, not recommended at all, they change the category of the tickets i chosen, also tried to book tickets together and paid for that but unfortunately tickets became allover the place even in different blocks. Tried other websites before which were much better.
2023幎11æ24æ¥
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Football Experience ããã®åç
We sincerely regret to hear that your experience did not meet your expectations. Ensuring that customers receive the correct ticket category and seating arrangements is important to us, and we apologize if this was not the case in your booking.
We understand how frustrating it can be when tickets are not seated together as expected. While we always strive to accommodate seating requests, availability can sometimes be limited due to high demand. In such cases, we provide upgrades at no additional cost whenever possible to ensure the best experience.
Additionally, we can guarantee seating in pairs, and for groups of three, seating together is possible with an extra cost. However, for groups larger than three, we cannot always guarantee that all seats will be together due to stadium seating limitations.
We appreciate your feedback and will continue improving our processes to provide the best service possible.
Best regards,
The Football Experience Team
Very nice experience.
2023幎11æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre delighted to hear that you had a great experience. We look forward to assisting you again in the future! âœðïž
Best regards,
The Football Experience Team
Very stressful experience!
Experience very stressful and would suggest that you think carefully about using these guys. I paid £1000 for Real Madrid tickets for 7 friends but we did not know they were legit until got in the ground.
Tickets were supposed to be dropped at hotel but the package that was dropped off was not for me. When I contacted them on whatsapp, after some messing about we were then sent etickets. Of the 7 tickets, 2 looked to be child tickets. Super stressful all way to ground until all 7 of us were let in!
Also, we paid 30% extra to have 2, 2 and 3 seats together in one section but we ended up somewhere else on top row up in the gods. Plus 1 person was on their own on row in front of other seats.
It was a great experience to see the Real game and the tickets were ok in the end but not sure I will be booking any future tickets.
2023幎11æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
We sincerely regret to hear that your experience was stressful, and we truly appreciate your honest feedback. Ensuring a smooth and transparent ticketing process is our priority, and we apologize for any confusion or inconvenience you faced.
Regarding the ticket delivery, we understand how concerning it must have been to receive an incorrect package at your hotel. We are glad that our team was able to resolve the issue and provide the correct e-tickets in time for the game.
As for the seating arrangement, we always strive to honor seating requests, and when availability is limited, we provide the closest alternative available. Seating in pairs is always guaranteed, and for groups of three, we offer the option with an additional cost. Unfortunately, for larger groups, exact seating together cannot always be assured due to stadium constraints. We regret that your seats did not match the section you expected and will use this feedback to improve our processes.
We are glad that you were able to enjoy the match in the end, but we apologize for any stress along the way. Your feedback is valuable, and we will work on improving the clarity of our seating and ticketing process.
Best regards,
The Football Experience Team
Everything was as promised
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together.
Keep checking your match date because it may change and you won't get any specific notification. The emails are coming saying 2 weeks left, 2 days left but it may be too late for you if you made air tickets and hotel bookings ahead...
2023幎10æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Football Experience ããã®åç
Thank you for your review!
Weâre glad to hear that everything went as promised and that you received your tickets on time with three seats together. Ensuring a smooth experience is our top priority!
We also appreciate your feedback regarding match date changes. While we do send countdown emails, we always recommend checking official schedules, as fixture changes are determined by leagues and clubs. Your input is valuable, and weâll take it into account to improve our communication.
Looking forward to assisting you again for your next football experience! âœðïž
Best regards,
The Football Experience Team
Football Experience ããã®åç
Thank you for your review!
Weâre happy to hear that you found our service quick, easy, and effective. Looking forward to assisting you again in the future! âœðïž
Best regards,
The Football Experience Team
Football Experience ããã®åç
Thank you for your review!
We truly appreciate your kind words. Providing an honest and reliable service is our top priority, and weâre glad to hear that you had a positive experience.
Looking forward to assisting you again in the future! âœðïž
Best regards,
The Football Experience Team
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