Bought the Electric FMX4-PRO-TW log splitter. It works well but dropping a star because one of the trolley wheels buckled under weight and I had to purchase the all terrain trolley, which added £90 to... ãã£ãšèŠã
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Rang Forest master about a problem with my log splitter . They were so incredibly helpful and asked for photos to identify the type of log splitter and the problem. They advice was repairable a... ãã£ãšèŠã
What the company is doing well ( indeed exceeding my expectations!) is looking after its customers . Long past any reasonable expiry of any normal proffered after care .
My experience was a roller coaster, lots of bumps, though wasnât by fault of forest master. If it was not for their extraordinarily immaculate customer service, Megan Allsopp in particular, I would h... ãã£ãšèŠã
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Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. Thatâs not all, we also provide next day delivery* on all of our products, at no extra cost. Weâre committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
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Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, è±åœ
- 0191 265 5000
- info@forest-master.com
- forest-master.com
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Superb little chipper!
Bought the electric FM4DDE compact wood chipper. Superb little machine which takes up little space and can be easily moved around. Follow through the instructions and assembly is a breeze. Make sure youâre using a 2.5mm2 cable as outlined. So far been chipping mango and citrus mulch a few days old and Iâm pleased with both the power this motor generates as well as the finely chopped material produced. Had a much bigger chipper in the past which output canât even compete with this one.
Great service
Great service! Prompt delivery. Friendly, helpful, knowledgeable staff.
Thanks Adam & Megan.
Attention escroquerie à la tva
Attention escroquerie à la tva. J'ai payé la tva anglaise au marchand pour un envoi en France et j'ai du payer à nouveau double taxe auprÚs de la poste.
We had a small issue with a fan andâŠ
We had a small issue with a fan and Megan and her team were fantastically responsive. The email turnaround time by the Forest Master Team was brilliant and the issue was resolved totally in no time at all. We also appreciated the politeness and humour with which the whole experience was conducted and unhesitatingly give them 5 stars!
Bin sehr zufrieden mit dem Service derâŠ
Bin sehr zufrieden mit dem Service der Forest Master bietet. E-Mail wurden schnell mit Zufriedenheit beantwortet und man hat mich auch noch mitgeteilt, dass ich auch mit EU Stecker bestellen kann. Hatte auch gebeten, dass sie mir Ersatzmesser und das Spezialwerkzeug mit versenden sollten und das hat wunderbar geklappt. Wir waren sehr zufrieden mit der Bestellung. jetzt zu dem HÀcksler, der einfach super ich habe den mit Elektromotor mit vier KW bestellt und er geht wunderbar.
Discharge chute
Customer service very helpful with my purchase of a discharge chute for my FM 6DD chipper came next day well packaged easy to fit .
Discharges straight into wheel barrow no more bending and shovelling great accessorie
Thanks Tony
Purchased a FM8DD chipper/mulcher, problems with it
Purchased a FM8DD chipper/mulcher, I purchased it from Amazon which was some £200 cheaper yet it's delivered from the company, I telephoned them before I purchased it but they wouldn't sell it me at the Amazon price, strange!.
Anyway the machine isn't bad for the money I would have liked a more popular engine like a B&S or a Honda but I'm sure it would cost more, cannot find anyone in UK stocking parts for this engine!
One thing on assembling the bearings in the wheels are a loose fit on the axle which means the bearings didn't turn but the bearing housing does, I put some bearing lock on to stop this, this is common for Chinese engineering.
Just one other thing, they could do with a handle to make it easy to move around.
These are only silly little things and overall I am very pleased with the quality for the price of the machine.
Service is very good as well!
After a little use I need to update my review.
Whilst the machine works well I was suprised to see how badly the blades were damaged after just using it for a short while on small brash.
The chips in the blades were bent not chipped out like they would if the blades were made of hard material.
I checked the cutting edge with a file and found it was easy to file showing that the blades were soft, I have a larger professional chipper and you cannot file those blades.
I complained to the company showing them photos of the blades they said they had not had this before despite a person on YouTube showing he had very soft blades but he said the company had now changed them.
The company has sent me a new pair of blades and I tried these with a file and they are just as soft, I managed to file a v shape in the cutting edge.
So I have sent a photo of this to the company but they have done nothing about it.
I modified the machine by drilling some holes in the chassis when I received it to make some handles for it so now I cannot send it back which I would.
All I can do now is to try and get some proper hard blades made for it but these will cost me over £100.
Beware of this if thinking of buying one of these.
Efficient and wonderful service
Very efficient prompt service to my problem with battery charger. Same day response and action the next day with replacement
See other survey responses.
Robust well made log supportâŠeasy toâŠ
Robust well made log supportâŠeasy to assemble use and store.
Ordering was easy and delivery within a couple of days!!!
Love.my small chipper
Fast delivery, love the product, has made a real difference to my job, no longer cutting up branches to bag.
Efficient delivery and very prompt
Efficient delivery and very prompt. We were pleased with the moisture meter and the strong storage bag
All seamless
Got a call the day after the online purchase to arrange delivery date (I was able to choose) as a heavy pallet delivery. The delivery drivers rang me beforehand as instructed. No problems whatsoever.
Delivered on time and works well.
The motor and pump that I ordered arrived on schedule and in good condition. It fitted my Aldi log splitter exactly and the whole unit now works fine.
Just a very easy process to bothâŠ
Just a very easy process to both understand what youâre buying and buying
Does the job need it for
Does the job need it for, mainly slicing 6 to 8ââ dia small logs into chips for wood burner
prompt service and delivered ahead ofâŠ
prompt service and delivered ahead of predicted delivery date.
Terrible machine the hydraulic fluidâŠ
Terrible machine the hydraulic fluid leaked all over and when I contacted them for repair they shouted at me and hung the phone up. This company is a scam, stay away!
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