Bought the Electric FMX4-PRO-TW log splitter. It works well but dropping a star because one of the trolley wheels buckled under weight and I had to purchase the all terrain trolley, which added £90 to... ãã£ãšèŠã
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Rang Forest master about a problem with my log splitter . They were so incredibly helpful and asked for photos to identify the type of log splitter and the problem. They advice was repairable a... ãã£ãšèŠã
What the company is doing well ( indeed exceeding my expectations!) is looking after its customers . Long past any reasonable expiry of any normal proffered after care .
My experience was a roller coaster, lots of bumps, though wasnât by fault of forest master. If it was not for their extraordinarily immaculate customer service, Megan Allsopp in particular, I would h... ãã£ãšèŠã
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Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. Thatâs not all, we also provide next day delivery* on all of our products, at no extra cost. Weâre committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
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Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, è±åœ
- 0191 265 5000
- info@forest-master.com
- forest-master.com
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A very quick reply to mone of the best customer help i have experiencedy enquiry.
A very quick reply to my enquiry.
A thorough explanation to my enquiry.
Very professional.
The ad was misleading didn't get whatâŠ
The ad was misleading didn't get what it said ie air pods with kitchen plate . Just got the fan which seems to work fine as it should because it is twice the price of similar products online
When I was looking for what I wasâŠ
When I was looking for what I was needing they went out of there way to fine it. They were very helpful and polite on the phone.
Great log splitter
Arrived quickly and ready to use! Already split all our wood ready for winter and very happy with my new toy⊠no longer braking my back with an axeâŠ..now saving up for the next toy ! It does say to lubricate log bed before use so it would have been nice if that was supplied with it
Would have been helpful for instructionâŠ
Would have been helpful for instruction on log splitter to say when fitting the work bench remove the guides.
Needed a couple of parts for my chipperâŠ
Needed a couple of parts for my chipper which arrived the day after ordering them.
Polite knowledgeable staff made the transaction all the easier. A lot of companies would do well to follow suit in this regard.
Overall a great experience and i`ll be looking at other items they sell for the future.
Totally helpfull nothing was a issue âŠ
Totally helpfull nothing was a issue and the problem was solved very quickly
Great Experience, Great Price
Delivery was fast and convenient. As a courier I have found the Zero Pro Hand Truck to be tremendous, particularly with the platform extension. It is quite heavy, needed greasing, but it replaces both my old trolley and skate in one.
Superb customer service
Superb customer service, Knowledgeable and helpfull. They replaced my broken parts using next-day deliveryand the replacement parts were not extortionately priced..... Excellent.
Excellent piece of kit for splitting logs with ease
Excellent piece of kit. I struggled a bit at first using a short-handled 4lb club hammer but now I'm using one with a 50cm handle (also 4lb) and it's really effective.
The experience was good but severalâŠ
The experience was good but several problems were encountered with the courier who lost and has still not located them one part being replaced with another courier. Customer service great help and sorted out problems efficiently.
£99 for a Stove fan
£99 for a Stove fan thats no better than my £26 one plus had paint flaking on the metal body
Lesson learnt and wouldn't recommend
speed of delivery
Large Viking stove fan
Great fan, it really does make a difference, we have two cheaper fans but they are nowhere as near as good as this one, fast delivery as well
Brought a forest master stove fan
Brought a forest master stove fan..£99.99
Had paint chipped body..i 98% think this was a return from a previous customer as would never have past quality control
Shame the palmed it off on me..
Shame i couldn't post a picture
Wouldn't buy anything again
Good quality products and seamlessâŠ
Good quality products and seamless delivery.Definitely recommend this company.
Did not meet expectations
There had initially been an issue trying to pay for the goods via PayPal, not sure whether this was the Forest-Master website or PayPal. Once this was resolved I was able to place the order for the Petrol Wood Chipper/Shredder. Unfortunately when I came to assemble the unit it turned out to be the electic version and not the petrol. At this point I'd already put the axle and wheels on the base. In fairness Forest Master were very apologetic and offered to collect the unit and replace with what I'd ordered. This would however take a few days and we really needed something for that weekend. So we decided we'd give the electric version a go and Forest Master would refund the difference. All sorted! NO! On taking the motor out of the packaging it was clear that the mounting frame and the aluminum housing were damaged. Final straw, so the wrong / damaged unit has been returned. Hopefully the refund arrives in a timely manner.
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