Personalised, Non-Judgemental & Compassionate Care
I visited Forza Private Clinic again in December, and once again, had a truly positive experience. I want to give a massive shout out to the team - Laura, Elizabeth, Jacquie, and Shahida (from UKSkin).
What makes the experience great is always the attention to detail and the personalised care I receive. Elizabeth and Jacquie always contact me prior to my appointments to check everything is okay and for someone who has such busy days, I am grateful for the reminders! And when Laura says either herself or one of the team will call to check on me after treatment, they are always true to their word.
From the moment I walk in, I am made to feel incredibly welcome, always being offered water and/or a hot drink. Everyone is friendly, warm, and genuinely make an effort to chat with me in a fun and light-hearted way, which makes me feel at ease and look forward to the appointments.
The staff I mentioned are really well-trained and attentive, and it's clear theyâre invested in ensuring that every patient feels comfortable and well-informed. The team are knowledgeable and are happy to answer all my questions, making me feel confident in the services they offer, and why I donât hesitate to come back. The environment is clean, modern, and calming too, which adds to the overall positive vibe of the clinic.
Overall, their customer service is exceptional. They clearly prioritise the patient experience, and it shines through in how they engage with you from start to finish. Iâd highly recommend them for anyone looking for personalised, non-judgemental, and compassionate care.
2024幎12æ23æ¥
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