The staff were absolutely brilliant, friendly and very helpful. However, just to make people aware, if you leave before your contract ends, for example, 2 weeks left to run, you will not receive a re... もっと見る
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Highly recommend this excellent service.Everything is pristine clean and secure. Nothing of value doesn't really mean that as some things have personal value and no cash value but you just want to mak... もっと見る
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An excellent service from a very friendly and polite team. They were very helpful throughout the move into temporary rented accommodation and made it all go as smoothly as it could. We will be using... もっと見る
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Dealing with Chloe in the Cwmbran Depot has been so easy and has made the experience pleasant
企業情報
Fox Self Storage Ltd - Cwmbran について
当該企業による記述
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
連絡先
Somerset Road, NP44 1QX, Cwmbran, Torfaen, 英国
- 01633 488109
Fox Self Storage Ltd
4.6
優良
35件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cwmbran Depot…
Dealing with Chloe in the Cwmbran Depot has been so easy and has made the experience pleasant
2026年9月9日
I wish I had discovered it earlier
I met some great personnel who were professional, very helpful and accommodating.
The facilities are excellent, easily accessible and the range is flexible.
2026年9月7日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you for your fantastic review, Jonathan.
We are delighted to hear that you found our team professional, helpful and accommodating throughout your experience with Fox Self Storage.
It is also great to know that you were impressed with our facilities, accessibility and the flexibility of our storage options.
Thank you for choosing Fox Self Storage and for taking the time to share your experience. We really appreciate it.
Thank you - great service
Good communication, clear pricing, no fuss. Made it easy for us moving house. Helpful, responsive and affordable. Would recommend to anyone needing a storage solution.
2026年7月13日
Fox retain storage rental overpayments
Fox retain storage rental overpayments, even if you vacate just one or two days into a new payment period. They metaphorically shrug their shoulders about this as if just another universal element of the capitalist system that they can’t do anything about, but of course they could if they cared about ethical trading.
2026年6月22日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you, Ian, for your review and for choosing Fox Self Storage.
We appreciate your comments regarding our billing policy. Whilst we understand your frustration, fixed rental periods are standard throughout the self storage industry and are clearly outlined within our storage agreements from the outset.
As a commercial business, we have to operate within clearly defined terms that allow us to maintain secure, well managed facilities whilst offering competitive pricing and promotional discounts.
The staff were absolutely brilliant
The staff were absolutely brilliant, friendly and very helpful. However, just to make people aware, if you leave before your contract ends, for example, 2 weeks left to run, you will not receive a refund for the unexpired portion. I think this is rather poor, as that unit can be re-let at full cost whilst original renter loses 2 weeks which has already been paid
2026年6月10日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you, Michele, for taking the time to leave such a balanced review.
We are delighted to hear that you found the team brilliant, friendly and helpful. Providing excellent customer service is something we take great pride in, and your kind comments will mean a great deal to the staff involved.
We also appreciate your feedback regarding our refund policy. Our storage agreements operate on a fixed rental period, and as outlined in our terms and conditions, refunds are not available for unused time once a rental period has commenced. We understand that this may not always align with customers' expectations, and we are grateful that you have shared your perspective.
Thank you again for choosing Fox Self Storage and for your valued feedback. We wish you all the very best for the future.
Highly recommend this excellent…
Highly recommend this excellent service.Everything is pristine clean and secure. Nothing of value doesn't really mean that as some things have personal value and no cash value but you just want to make sure they are in a secure place as you would in your own home and Fox storage provides facilities that do that.
2026年5月15日
Fox Self Storage Ltd - Cwmbran からの回答
Karen, thank you for such a thoughtful and heartfelt review. We are delighted to hear you feel confident storing your belongings with us and that the cleanliness and security of the facility gave you real peace of mind.
You make a very important point that many possessions hold personal and sentimental value far beyond any monetary worth, and we fully understand how important it is that those items are kept safe and protected. We are so pleased you feel our facilities provide that same sense of security and care you would want in your own home.
Thank you again for your recommendation and support.
Perfect international and domestic move at the same time.
Fox simultaneously arranged a perfect international moving and storage experience. Every step from the original video call for quote, to pickup packing, and transporting of the goods was most impressive.Particularly, how well international and domestic were cordinated by Mike White in Cwmbran with Dan, Lewis and Rob the Cardiff team who carefully packed and transported the goods to separate storage locatons for shipping. Also, Chloe was excellent in arranging a temporary locker for the pending delivery to London, whilst the main shipment to the USA is already on its way. Very personal and most efficient service from Fox. Thank you Fox for a totally first class service.
2026年5月5日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you for such an incredible review. We are delighted to hear that every stage of your international move and storage experience was handled so smoothly and professionally. Coordinating international shipping, storage and domestic logistics can be complex, so it is wonderful to know the team made the entire process feel seamless for you.
Mike, Dan, Lewis, Rob and Chloe will all be thrilled to receive your kind comments and recognition for their hard work, care and coordination throughout the move. Providing a personal and efficient service is something we pride ourselves on, so your feedback means a great deal to everyone involved.
Thank you again for choosing Fox and for trusting us with your international move. We wish you all the very best with your new chapter in the USA.
Easy to access storage
2026年5月5日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you for your feedback. We are pleased to hear you found the storage easy to access and convenient to use. We appreciate your support and are glad we could provide a positive experience.
Excellent staff with clear and friendly…
Excellent staff with clear and friendly communication .
Easy access to the storage unit . Clean and well laid out .
2026年4月27日
Fox Self Storage Ltd - Cwmbran からの回答
Rebecca, thank you for your wonderful feedback. We are delighted to hear you found the team friendly and clear in their communication, and that the storage facility was clean, well laid out and easy to access. We really appreciate your support and are pleased you had such a positive experience.
EXCELLENT 🦊🦊We needed storage at very short notice
We needed storage at very short notice! Fox Self Storage provided our exact requirements at a great price - accommodating - friendly knowledgeable staff - secure storage for peace of mind - highly recommend. Cwmbran Staff were absolutely amazing wouldn't hesitate to use again
2026年4月15日
Fox Self Storage Ltd - Cwmbran からの回答
Paula, thank you for your fantastic review. We are delighted we could help provide the storage you needed at such short notice and that the team were able to meet your exact requirements at a great price.
Your kind comments about the Cwmbran staff mean a great deal, and we are so pleased you found the team friendly, knowledgeable and accommodating throughout. It is also wonderful to hear the security of the facility gave you peace of mind.
Thank you again for your recommendation. We would be more than happy to help you again in the future.
Fox Self Storage Ltd - Cwmbran からの回答
Kevin, thank you for your kind feedback. We are pleased to hear the team were so helpful and that nothing was too much trouble. Your support is greatly appreciated.
South Wales to Northumberland
Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none.
Our move fell through at the last minute and as we had agreed a moving date with our buyer we had to move out and put all our possessions into storage. It was a very stressful time but made less so with the help of everyone at Fox Cwmbran.
Carl and Phil moved us out of our old home and then into our new home a month later in Northumberland. They were a pleasure to work with and very respectful of our possessions. Thank you for taking care Mr Bones 🙂!!
For anyone thinking of using Fox I would highly recommend this company and the team at Cwmbran.
2026年4月1日
Fox Self Storage Ltd - Cwmbran からの回答
Hi Sian,
Thank you for taking the time to share such a thoughtful review. We are really pleased that Chloe, Leighton and the whole Cwmbran team were able to support you through what sounds like a very stressful and uncertain situation.
Having to move into storage at short notice is never easy, so it is great to hear that the team helped make things smoother and more manageable for you. We will be sure to pass your kind words on to Carl and Phil as well, they will be delighted to know their care and attention made a difference, and that Mr Bones arrived safely too 🙂
We truly appreciate your recommendation and your trust in us throughout your move.
Wishing you all the very best in your new home in Northumberland.
staff very friendly and helpfull
2026年3月20日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you Alan for your kind feedback.
We are pleased to hear you found the team friendly and helpful. We will be sure to share your comments with them.
Helpful staff and spotless facility
The staff were always helpful and friendly, especially Chloe on reception. The facility was spotless and access was good both inside and outside in the parking area. The contract process was straightforward and troublefree at end. Highly recommend Cwmbran.
2026年3月20日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you Ms Clare for your lovely feedback.
We are delighted to hear that you found the team helpful and friendly, and that Chloe made such a positive impression on reception. It is also great to know the facility was spotless, access was convenient, and the whole process from start to finish was straightforward and trouble free.
We really appreciate your recommendation of our Cwmbran site and will be sure to share your kind comments with the team.
Good Service
Generally good experience using Fox. Good communication, transparent costs, arrived when they said they would and got the job done.
2026年3月20日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you Sam for your feedback.
We are pleased to hear you had a good experience and that our communication, clear pricing and reliability all met your expectations. It is great to know the team delivered as promised and got the job done smoothly.
We appreciate you taking the time to share your experience.
Fox Self Storage Ltd - Cwmbran からの回答
Thank your for your great feedback Fay. We really appreciate it!
Lovely team and would highly recommend storage here
The team, especially Chloe, have been fantastic at the Cwmbran branch. Always so pleasant, friendly, helpful and nothing is too much. Sad that I no longer need storage. The only thing I will add (obviously this is out of the team’s hands) is the opening hours and being closed on a Sunday. Other than that, 5*
2026年3月4日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you for your lovely feedback, Ciara. We’re really pleased to hear that Chloe and the team at our Cwmbran branch have been so pleasant, friendly and helpful throughout your time with us. We’ll be sure to pass your kind comments on to them.
We also appreciate your feedback about the opening hours. While this is set at a wider level, it’s helpful for us to hear and we’ll make sure it’s shared with the relevant team.
Thank you for choosing us for your storage, and we wish you all the best for the future.
Flawless
Flawless customer service and a pleasure to deal with at every level of the business.
2026年3月2日
Fox Self Storage Ltd - Cwmbran からの回答
Thank you for your fantastic feedback. We’re so pleased to hear you found the service flawless and that it was a pleasure dealing with the team at every level of the business.
We really appreciate you taking the time to share your experience.
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