Fox Self Storage Ltd - Taunton レビュー 

Fox Self Storage Ltd - Taunton からの回答

3日前

Thank you for your lovely review! We're delighted to hear that you found our storage facilities clean and well equipped, and that our trolleys helped make moving your belongings that little bit easier. We understand how stressful moving can be, so it's great to know that our friendly team and facilities made a positive difference. Thank you for choosing Fox Self Storage!

Fox Self Storage Ltd - Taunton からの回答

2026年10月7日

Thank you, Hugh, for your review. We are pleased to hear that everything was clearly explained and that getting set up with your storage unit was quick and straightforward.

Thank you for choosing Fox Self Storage.

The Fox Self Storage Team

Fox Self Storage Ltd - Taunton からの回答

2026年10月7日

Thank you, Liz, for the fantastic 10/10 review! We are delighted to hear that everything went so smoothly, from moving your houseful of belongings to clearing your storage unit.

It is great to hear that the crew were hardworking, happy and helpful throughout. We will be sure to pass your kind comments on to the team.

Thank you for choosing Fox Moving & Storage and all the very best in your new home.

The Fox Moving & Storage Team

Fox Self Storage Ltd - Taunton からの回答

2026年10月7日

Thank you, Lisa, for your kind review. We are really pleased to hear that you found our team friendly and helpful.

Thank you for choosing Fox Self Storage. We really appreciate your feedback.

The Fox Self Storage Team

Fox Self Storage Ltd - Taunton からの回答

2026年10月7日

Thank you for your feedback. We are sorry if any aspect of our pricing or terms was not as clear to you as you expected.

We do, however, work hard to make our storage terms and charges clear throughout the booking process. Our introductory discounts are designed to offer customers excellent value when they first move into storage, while our flexible four weekly agreements mean customers are not tied into lengthy contracts.

With regard to goods protection, we require customers’ belongings to be adequately covered while in storage. This is there to protect you in the event of an unforeseen incident. Our own cover is very competitively priced, but importantly, customers are not required to arrange this through Fox if they already have suitable alternative cover in place.

We believe our combination of introductory discounts, flexible storage periods and competitive protection options provides customers with both flexibility and good value, and our team are always happy to explain any aspect of the agreement before storage commences.

The Fox Self Storage Team

Fox Self Storage Ltd - Taunton からの回答

2026年9月8日

Thank you for your fantastic review, Lisa.

We are delighted to hear that you found everyone at Fox so helpful and that you had such a positive experience with our team.

Thank you for choosing Fox and for your lovely comments. We really appreciate it.

Fox Self Storage Ltd - Taunton からの回答

2026年9月8日

Thank you for your review, Chris.

We are disappointed to read your description of events as we do not believe it fairly reflects the interaction that took place.

At the time of your visit there was an outstanding balance showing against the account. Our staff member therefore needed to check that this had been cleared before reopening access to the storage unit. This was a perfectly normal account procedure and the matter was checked and resolved in less than 15 minutes.

We would also clarify that the conversation actually took place with your wife and, from our understanding, the exchange throughout was pleasant, polite and professional. We therefore do not recognise the description of our staff member as dismissive, uncaring or unprofessional.

We appreciate that even a short delay can be frustrating when trying to access your belongings, but our team have a responsibility to ensure accounts are correctly checked before access is restored. On this occasion that is all that occurred.

We are sorry that you subsequently decided to move your storage elsewhere, but we remain confident that our member of staff acted appropriately and professionally throughout.

Fox Self Storage Ltd - Taunton からの回答

2026年7月7日

Thank you for your review, Mr David.

We are delighted to hear that you have been pleased with both our facilities and our team. Your kind comments are greatly appreciated.

We also appreciate your feedback regarding our opening hours. We understand that Sunday access would be convenient for some customers and will certainly take your comments into consideration as we continue to review our services.

Thank you for choosing Fox and for taking the time to share your experience.

Fox Self Storage Ltd - Taunton からの回答

2026年6月9日

Thank you for your review, Andrew.

We're pleased to hear that you found our service professional and that you would recommend us to others. Recommendations are one of the greatest compliments we can receive, and we are grateful that you took the time to share your experience.

Thank you for choosing Fox Self Storage

Fox Self Storage Ltd - Taunton からの回答

2026年5月16日

Thank you for your kind words, Paul! We’re glad to hear that your belongings were safely packed and unloaded into the storage unit at the Taunton/Wellington site. If you need any assistance in the future, please don’t hesitate to reach out.

Fox Self Storage Ltd - Taunton からの回答

2026年5月8日

Thank you for your kind feedback. We are pleased to hear you found the team helpful and the storage units clean and easy to access. It is also great to know the readily available trolleys helped make transporting your belongings more convenient. We appreciate your support.

Fox Self Storage Ltd - Taunton からの回答

2026年4月10日

Thank you for your kind words, Zane! We’re glad to hear you had a great experience with our friendly and helpful staff. We look forward to assisting you again in the future.

Fox Self Storage Ltd - Taunton からの回答

2026年3月21日

Thank you Mark for your feedback.

We are pleased to hear you found the units clean and tidy and that you were happy with the overall service. We also appreciate your comments regarding opening times and pricing, and will share this with the team as we are always looking for ways to improve.

Thank you again for taking the time to share your experience.

Fox Self Storage Ltd - Taunton からの回答

2025年12月12日

Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the clean, modern and secure storage facilities, as well as the range of unit sizes available. It is great to know that our team were helpful and efficient and that your booking issue was resolved so quickly. Your kind words mean a great deal to us, and we are very glad you chose Fox Self Storag

Fox Self Storage Ltd - Taunton からの回答

2025年10月26日 に更新

Thank you, Miles. We are so pleased to read your review and comments about our team and facility in Wellington.

Fox Self Storage Ltd - Taunton からの回答

2025年10月11日

Thank you for your feedback, June. We’re sorry to hear that our access hours have caused you some inconvenience. Our current opening times are designed to balance accessibility with on-site security and staff availability, but we do review them regularly based on customer feedback. We appreciate you sharing your thoughts, and we’ll take your comments into account as we continue to look at ways to improve our service. Thank you for choosing Fox Self Storage.