FP Surveying レビュー 555

FP Surveying からの回答

2日前

Thank you for such a fantastic review. We’re so pleased to hear that the whole process, from booking through to the survey, was efficient and great value for money.

It’s especially great to hear how much of an impact Nigel Sloper made even before the survey was carried out. Building that early confidence and then delivering a clear, detailed report is exactly what we aim for, so it’s brilliant to know that came through.

We truly appreciate your recommendation and would be delighted to help you again in the future.

Have a great Monday!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2日前

Thank you for the great review. We’re so pleased to hear that the survey was thorough and provided clear, in-depth information, delivered promptly after the inspection. It’s fantastic to know Nigel made such a positive impression – we’ll be sure to pass your kind words on. We really appreciate your recommendation!

Have a great Monday!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2日前

Thank you for the great review. We’re so pleased to hear that the survey was thorough and provided clear, in-depth information, delivered promptly after the inspection. It’s fantastic to know Nigel made such a positive impression – we’ll be sure to pass your kind words on. We really appreciate your recommendation!

Have a great Monday!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月10日

Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't reflect the standard of communication we aim to provide, and we appreciate you giving us the opportunity to explain.

You're right that when your booking came in, the surveyor we initially allocated was not available as soon as you needed. We spent the following day working to find you an earlier appointment, which is why the confirmation took a little longer than it should have. We appreciate that delay wasn't acceptable and we're sorry for the uncertainty it caused.

Once we understood your timeframe, we arranged for your survey to be carried out by Legal and General, one of the UK's largest and most respected surveying firms. What we should have done is communicated that to you clearly and promptly, and we hold our hands up to the fact that in our efforts to get things sorted quickly for you, that important detail was missed. That's not good enough and it's something we are taking on board. Incidentally, the use of panel partners is clearly explained in the terms and conditions that you agreed to, and the privacy policy you had access to, but we fully accept that this is no substitute for clear and proactive communication from our team.

We're pleased the report itself was comprehensive, as you noted, and we hope it served you well with your purchase.

To anyone reading this, we want to be transparent. When demand is high we do work with a trusted network of partners to ensure surveys are completed to the highest standard and within the timeframes our customers need. We will always endeavour to keep you informed every step of the way, and we are working to make sure this kind of communication gap does not happen again.

Thank you again for your feedback. If you'd like to discuss this further please don't hesitate to get in touch directly.

Have a great weekend,
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

No data breach.

Thank you for taking the time to share your experience. I’m really sorry to hear about the confusion and frustration caused around the scheduling of your survey and the communication that followed. I completely understand how this would have been disappointing.

In situations where we are trying to meet tighter timescales, we may look to trusted panel partners to assist with delivery. This should always be communicated clearly, and I’m sorry that this process did not feel smooth in your case.

With regards to your concern around a possible data breach, I would like to reassure you that this is not the case. When instructing us, you agreed to our terms and conditions and were provided with access to our privacy policy, which clearly explains that we may share information with carefully selected partners to fulfil the service. All data is handled in accordance with the Data Protection Act and relevant regulations.

I’m pleased we were able to process your refund promptly, although I appreciate this does not undo the earlier experience.

Have a great day,
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for such a fantastic and detailed review. We’re so pleased to hear that Stuart’s communication made a real difference, with calls, detailed voicemails, and emails helping you ask the right questions and get clear guidance throughout. A 24-hour turnaround on a detailed report is exactly what we aim for, so it’s great to know that stood out.

It’s also brilliant to hear that you found our pricing so competitive. We’re often told we’re among the most competitive out there, but we always aim to pair that with a premium level of service.

We’re especially pleased we could support you when your initial purchase didn’t go ahead and then get everything booked quickly once you found a new property. Thank you again for your recommendation – it means a lot.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for the lovely review. We’re so pleased to hear that the surveyor took the time to carry out a thorough inspection and provide clear, helpful advice. Creating a friendly and reassuring experience is something we really value, so it’s great to know you felt at ease throughout. We truly appreciate your recommendation and kind words.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for the fantastic review. We’re so pleased to hear that Nick provided a stress-free and professional experience, especially when working to short notice. Delivering quickly and even turning the report around over a bank holiday is exactly the level of service we aim for. We really appreciate your recommendation.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for such an amazing review! We’re so pleased to hear you were impressed with the speed of the turnaround, especially receiving such an in-depth report within 24 hours over a bank holiday. It’s great to know you felt it was excellent value for money too. We’ll be sure to pass your kind words on to Nick. We really appreciate the recommendation!

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for the great review. We’re so pleased to hear that Nick Faulkner delivered a thorough and detailed Level 2 survey for you. Providing clear, high-quality reports is exactly what we aim for, so it’s great to know that came through. We really appreciate you taking the time to share your feedback.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for such a fantastic review. A fourth time using FP Surveying really does say it all, and we truly appreciate the continued trust you’ve placed in us.

We’re so pleased to hear that once again the service was delivered to a high standard, with a quick booking process and a same-day turnaround on the report. A big thank you to John Frost for delivering such a speedy and efficient service.

It means a lot to have returning clients like yourself, and we look forward to helping you again in the future.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年4月9日

Thank you for such a fantastic and detailed review. We’re so pleased to hear that the whole process, from booking through to receiving your Help to Buy valuation, was smooth, efficient, and well communicated at every stage.

It’s great to know that the updates, time slots, and calls kept everything clear and on track, and that John Frost delivered such a professional and helpful service throughout. Going above and beyond to ensure you had your report the same day, allowing you to move forward quickly, is exactly the level of service we aim to provide.

We truly appreciate your recommendation and kind words – thank you again.

Have a great day
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月22日

Thank you for such a fantastic review. We’re so pleased to hear that Nick Faulkner took the time to understand your perspective before the survey and delivered a comprehensive yet easy-to-read report so quickly afterwards. Helping clients make informed decisions with clear expert insight is exactly what we aim to achieve. We really appreciate you taking the time to share your experience.

Have a great evening
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月17日

Thank you for the great review. We’re really pleased to hear that the team were professional and accommodating when it came to re-booking your appointment. It’s fantastic to know the report was of a high standard and gave you confidence in choosing us for your market valuation. We truly appreciate you taking the time to share your experience.

Have a great afternoon!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月17日

Thank you for the lovely review, Patricia. We’re so pleased to hear you had a fantastic experience with Stuart and that he took the time to explain everything clearly at each stage. It’s great to know the report helped highlight areas for improvement and gave you useful guidance. We really appreciate your kind words and thank you for choosing FP Surveying.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月17日

Thank you for the great review. We’re so pleased to hear that Stuart was brilliant and efficient, and that his call before the survey helped you feel comfortable raising your concerns. Providing clear support and delivering the report the very next day is exactly the level of service we aim for. We really appreciate your recommendation.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月17日

Thank you for the fantastic review. We’re so pleased to hear that Stuart Bridgewater provided great communication, kept you fully updated, and delivered a detailed report. It’s great to know the whole process felt smooth and easy from start to finish. We really appreciate your recommendation and your kind words about both Stuart and the wider team.

Have a great day!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月23日

Thank you for taking the time to leave your feedback. I’m really sorry to hear that communication after the survey did not meet the standard you were expecting. We aim to keep clients fully updated throughout the process, so it’s disappointing to learn that you had to chase us for updates, particularly while you were abroad.

I’m pleased to hear that you found the report thorough and clearly laid out once received, but your experience around response times is something we will take on board and review internally.

Thank you again for your honest feedback.

Have a great day
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月6日

Thank you for the great review. We’re really pleased to hear the survey was arranged promptly and that the communication before and after the visit helped give you a clear understanding of the findings. Delivering the report the next working day is exactly the kind of service we aim to provide.

It’s also great to hear you felt the service represented excellent value. We’re currently still using our 2025 pricing… although I’m not sure for how much longer, so well done for getting in early!

Have a great Friday!
Mark Ninnim – Head of Customer Experience

FP Surveying からの回答

2026年3月4日

Thank you for the great review. We’re really pleased to hear the booking process was easy and that you felt the service represented great value for money. It’s fantastic to know Robert delivered the report the next day and that you found it comprehensive with clear recommendations. We truly appreciate you taking the time to share your experience.

Have a great day
Mark Ninnim – Head of Customer Experience