Frank's The Flooring Store ロゴ
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Frank's The Flooring Store レビュー 449

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TrustScore 5段階評価の4.5

4.3

カーペット店
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Had the worst experience in my life in the Chester Le Street branch.. “Manager” was so obnoxious.. wouldn’t let me speak.. very condescending.. after telling him I new what I wanted he said I don’t th... もっと見る

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5つ星のうち5の評価

We had a good sevice from the staff in store, the carpet was fitted by Dan & Rory at the Darlington store on Thursday, they were very knowledgeable, helpful advise, polite & cheerful, great work guys... もっと見る

企業が回答しました

5つ星のうち5の評価

Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... もっと見る

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5つ星のうち5の評価

Myself & husband, visited franks a few weeks ago to take a look at the LVT herringbone style floor. We were spoilt for choice, soo many different colours etc. Colin kindly offered to help us find the... もっと見る

企業が回答しました

企業情報

  1. カーペット店
  2. カーペット施工業者
  3. フローリング施工請負業者
  4. 床材店
  5. ホーム センター
  6. 板張り床・ラミネート フロアー提供業者

当該企業による記述

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

連絡先

4.3

優良

TrustScore 5段階評価の4.5

449件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Julie is absolutly brilliant

Julie is absolutly brilliant. She help every single time when we needed carpets. She always smiling and welcoming.

2025年12月9日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Lenicka,

What kind words! We really appreciate you taking the time out of your day to tell us about your positive experience with Julie at our Bishop Auckland store.

Thanks,

Team Frank's

5つ星のうち5の評価

Mal at the coulby newham branch was…

Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes

2025年11月27日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Katie,

Amazing to hear! We're so glad Mal was able to make your experience at Frank's The Flooring Store a great one. We'll pass on your kind comments.

Thanks,

Team Frank's

5つ星のうち5の評価

Len was brilliant and very patient with…

Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring

2025年12月7日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Michael,

We really appreciate you taking the time to leave such positive feedback about your experience with Len. We'll pass on your kind words.

Thanks,

Team Frank's

5つ星のうち5の評価

Huge choice of carpets and the…

Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again

2025年12月5日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Stanley,

Thanks for your positive feedback and we're so glad the slight issue you had was resolved so promptly by our team.

Thanks,

Team Frank's

5つ星のうち5の評価

Len was very helpful

Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.

2025年12月4日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Lisa,

We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!

Thanks,

Team Frank's

5つ星のうち5の評価

Julie from the bishop Auckland branch

Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.

2025年12月3日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Laura,

That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.

Thanks,

Team Frank's

5つ星のうち5の評価

Julie at franks flooring bishop…

Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)

2025年12月3日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Rebecca,

That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.

Thanks,

Team Frank's

5つ星のうち5の評価

Fantastic customer service went above…

Fantastic customer service went above and beyond - thanks Paul

2025年12月2日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Stacey,

Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.

Thanks,

Team Frank's

5つ星のうち5の評価

5☆ for James

James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!

2025年12月1日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Abi,

We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!

Thanks,

Team Frank's

5つ星のうち5の評価

Warren was absolutely class sorting…

Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much

2025年5月1日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Leanne,

Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.

Thanks,

Team Frank's

5つ星のうち5の評価

Steve for a gold star ⭐️

Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.

2025年11月29日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Michelle,

That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.

Thanks,

Team Frank's

5つ星のうち5の評価

Great experience at the bishop Auckland…

Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len

2025年11月29日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Chloe,

We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!

Thanks,

Team Frank's

5つ星のうち5の評価

Thanks Steve

Thanks Steve, great service!

2025年11月29日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Ash,

Thanks for your positive review! We appreciate it.

Thanks,

Team Frank's

5つ星のうち5の評価

Bishop Auckland store - Julie

Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time

2025年11月28日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi,

Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!

Thanks,

Team Frank's

5つ星のうち5の評価

Amazing

Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!

2025年11月28日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Eva,

That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.

Thanks,

Team Frank's

5つ星のうち5の評価

Warren was very helpful!

Warren was very helpful and made the experience very easy and enjoyable.

2025年11月26日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Luke,

Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!

Thanks,

Team Frank's

5つ星のうち5の評価

great service from warren

great service from warren. helped me choose a carpet within budget at a great deal so thank you.

2025年11月16日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi,

We love to hear it! Thanks so much for sharing your positive experience with us.

Thanks,

Team Frank's

5つ星のうち5の評価

Julie at Bishop Auckland

Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets

2025年11月25日
自発的なレビュー
Frank's The Flooring Store ロゴ

Frank's The Flooring Store からの回答

Hi Amber,

That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.

Thanks,

Team Frank's

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