I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... もっと見る
We decided to buy from Franktons in the first place after searching online and in garden centres. We were on a budget but didn’t want flimsy. Anything of similar size was a lot more expensive... もっと見る
I found Franktons very pleasant and easy to deal with. My Hotbin did go astray but as soon as the problem was identified it was sorted very quickly and efficiently and arrived just in time for my hus... もっと見る
企業情報
当該企業による記述
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
連絡先
Gate House Barns, SY14 7DH, Malpas, 英国
- 0300 3731 131
- hello@franktons.com
- franktons.com
4.6
優良
217件のレビュー
ネガティブなレビューの 75％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I bought this lovely arch
I bought this lovely arch, and we were so pleased we bought 2 more. Nice and easy on the delivery.
2026年2月26日
Great company and product
Easy to order. Good communication all the way through the process. Pleased with the product.
2026年2月6日
Order Number 233319
I placed this order almost 2 weeks ago and still have not received any confirmation for a delivery date. Ive tried email, calling and leaving messages to avail. How hard is it to reply to an email. If you can't be bothered to let me know just give me my money back. This is my mother's main Christmas present and at this rate she's getting Sweet F A. By far the worst company ive had to deal with this Christmas, I warn you to not order online with this company.
2025年11月22日
自発的なレビュー
Excellent customer service
Excellent customer service , as I could not be in to receive delivery they ensured my obelisk was delivered to my safe place. Also the quality of the item and speed of delivery was top rate.
2025年11月7日
What it says on the website is true!
What it says on the website is what happens in practice. Great product and fast delivery on time.
2025年10月20日
Delivery was very accurate and the…
Delivery was very accurate and the product was at a good price.
2025年10月22日
High quality material
High quality material. Beautiful and well structured, great obelisk to support my rose. Very happy, thank you!
2025年10月20日
A brilliant product!
Th whole process of ordering, delivery & customer service was great. The product is very strong & the spikes to put in the ground were exceptional . A brilliant product.
2025年9月10日
Great patio set
Very pleased with my purchase. It came well wrapped and delivery was very fast.
We have used it all summer and looks great on our small patio.
2025年8月28日
Buckingham arch with…
We bought the Buckingham arch with extender - it was easy to erect with stacks - you definitely need 2 people - it’s fabulous strong and heavy
2025年7月30日
Scam website
Ordered and paid for a hot bin and had the confirmation email but nothing for two weeks. Franktons don’t return emails and their message service is full. I think this is a scam website
2025年8月20日
自発的なレビュー
Frankton's からの回答
Hello Claire,
We’re very sorry to read your review and want to assure you that we are absolutely not a scam – we’re a small but very busy family business that works hard every day to look after our customers.
Having looked into your order, it seems there was an oversight in our processing which meant your HOTBIN didn’t progress as smoothly as it should have. We understand this must have been very frustrating and a full phone message system didn't help. We’re glad that Bernie from our customer service team has been able to step in and put things right. Your HOTBIN is now on its way to you this week.
We never want situations like this to arise, and we’re always working on improving our systems to make sure they don’t. Thank you for bringing it to our attention – honest feedback helps us to keep getting better.
Best wishes,
The Frankton's Team
All round great experience
Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really expensive as well.
This one is made from proper, solid steel flat bar and properly welded and made at a proper forge.
I went for the unpainted finish that will soon have a lovely rusty hue to it.
Looks really good. Well made. Weighty. Very reasonably priced. Speedy free delivery.
Will definitely be using this company again and have already recommended to friends.
2025年8月15日
70x 2 litre small bark
70x 2 litre
Bark fast delivery, well packaged
Good quality
Definitely recommend
2025年8月12日
Plant Stand
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high standard — it looks even better in person than in the pictures. It was well packaged, arrived in great condition, and adds a lovely touch to my space. Very happy with this purchase!
2025年7月3日
Excellent product
Excellent product. Reasonably fast delivery with notification on progress. Best price around.
2025年7月30日
Product damaged during transport
One of my obelisks arrived damaged and Franktons quickly agreed to replace the item with another without any further costs or any difficulty. I can't fault their customer service.
2025年5月19日
I would definitely recommend this company
An easy web site to browse and order.
Swift delivery and well packaged.
I bought a beautiful garden seat that has been greatly admired.
2025年6月1日
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