Frasers レビュー 112

Be very careful with this company they went into my account several times and took money when asked about it the have never replied I've no got rid of this company and direct sports who advertise it they seem to do what they want I've now had to block frazier plus and sports direct from going into my accounts be very careful on the credit side of frazier plus use someone like PayPal

All the bad reviews are 100% true
Worst experience ever.
DONT GO ANYWHERE NEAR THEM.

This was hands down one of the most disappointing experiences I’ve had in a long time. From start to finish, it was clear that basic standards of quality and professionalism are simply not a priority here.

The service was careless, the communication was poor, and the end result didn’t come close to what was promised. What’s especially frustrating is that these issues were completely avoidable—yet no effort was made to fix them or take responsibility. Instead, concerns were brushed off, leaving me feeling ignored and disrespected as a customer.

I rarely leave reviews, but this experience earned one. Save yourself the time, money, and frustration and look elsewhere. I certainly won’t be returning.

Did not complete set up of an account as I checked the reviews here first, they somehow ran a credit check without my consent. Reported to the ombudsman

If I could give minus stars i would. I returned a hoodie because it was too big and ordered another in a smaller size on a separate order. It transpires the returned one never reached them. I have proof of posting from my end. They keep saying they will not refund until they receive the goods and that it is up to me to sort it out with evri!! No no I don’t think so. My contract is with them not evri. We are going round and round here and I’m getting more annoyed every day. This is ongoing at the moment. Evri say it is up to frazers to contact them. I’m the meantime I’m paying for 2 hoodies even though I only have one. I’m fuming

I have NEVER experienced anything as bad as what i am experiencing right now with the COWBOY OUTFIT. How on earth are these allowed to operate with MAJOR BRANDS / HIGH STREET PLAYERS? I am utterly appalled. Ongoing issue - getting nowwhere after countless email conversations, before I finally found a number (0800 118 1010) and teh verbal experinece was even worse. SHocked.

Would not recommend anyone uses a company that uses Frasers Plus. They charge extortionate rates and make their website particularly hard to navigate or show what you actually owe. I paid off everything I owed and closed the account and would suggest everyone does the same. I don't know how they get away with it!

Do not shop with Fraser plus. They sent me information relating to another customer. Reported inaccurate information to the credit agencies. Don't respond to most communications.
Case sent to fos and ico.
Findings will be published

Don't set up a plan with Fraser Plus!!
I ordered a football top for my daughter but didn't receive one confirmation email to say that the transaction had gone through and therefore a week later when I was wondering where the delivery was, and I couldn't find a confirmation email, I re-ordered the top!
Both did not arrive in time for Christmas day for my daughter and then after sending the original one back for a full refund, Sports Direct declined the refund and sent the top back!
This is completely unfair as I would not have ordered a second top, had I seen correspondence that the first order was received and being processed!

I have never before given a Trustpilot review but for Frasers Plus I must warn others not to use this credit service agency. I bought a coat in December and returned it a week later, and had only paid one instalment to FrasersPlus. My "refund" was supposedly issued to me on 3 January but never received. Initially when I reached out, they said I needed to go directly to the vendor (Frasers), but obviously Frasers said this was a Frasers Plus issue, which was worrying in itself. Finally, when I reached out a second time, Frasers Plus said that because of the card I used (a normal Barclays debit card) they needed to get another department involved to issue the refund. So essentially had I not reached out they would never have refunded the amount to my bank account. Only now that I've raised a complaint do I seem to be getting more traction, but still no refund -- in fact, I've been told that I need to pay £5 to "clear my balance", whatever that means. Anyway, do not use Frasers Plus - just because it appears to be tied to House of Fraser does not mean it is legitimate.

They don't even automatically take your money you have to go into the account to set up the payment. Feels like they want you to miss payments. I paid in full on the day after this experience and automatically put you on a long interest payment rather than the 0% as advertised. Then the interface is odd. I don't recommend it. The discount isn't great your better off using klarna then risk forgetting the payment and being charged 40%

Tried signing up, but apparently my postcode is invalid, it wasn't but there's definitely a lack of intelligence on this site, tried using my friends address, yes I got permission, but I wasn't able to join, but after seeing all the negatives about this terrible site/ business, I think im the lucky one

Customer service non existent - cleared count but still took direct debit- asked for refund as account was nearly £100 in credit - wanted my bank details in an online chat before would process anything - said they’ve processed it but 3 weeks later no refund and emails are virtually ignored - once get refund I will be closing account and never using again on principal - like many others I wouldn’t rate this one star and so so disappointed after being a loyal customer for years

I wouldn’t even give this company a 1 star but had to for the review!! Absolutely awful service cannot speak to anyone just live chat where you are fobbed with your issue is with “another” department, but you can’t contact them. They currently owe me £2000 which was promised to be returned in 5 working days we are now 15 working days later and still not refunded - no accountability, no promise of a timescale to get this resolved, no offer of any compensation - not even a sorry!!!! Absolutely disgusting - stay absolutely clear of this company - they do not value their customers and offer no customer service

Been using the app for 7 months now since being transferred from studio
I understand how the app works quite well as suppose to making purchases. And using the repayment slider as a guide off repayment,
As it’s more transparent and clearer what your repayments will be, and now much ( interest ) will incur for a set period of time!
So this is much better and clearer,
It’s gives you a bigger insight to the interest you will repay on the balance owed,
We’re studio statements didn’t show this as more clear and transparent,
What you would see on your old studio statement is a rough guide, and estimated interest charge on your next statement,
This was a estimate and did change, and was billed monthly untill your balance was £0
However Frasers account has a 36 months payment option, clearly showing you what your monthly payments are including interest, giving you the flexibility to slide the payment slider to less or more. To suit your financial needs!
Many customers don’t know they automatically put any order you make/place onto a 36 months payment plan.
I automatically pop into app and select my purchase and OPPT for 3 months payment option, interest free,
How ever many people don’t understand the app. And thinking you can repay your balance what’s owed and close your account or no interest will be changed because you have repaid your balance, Sadly this isn’t true because if any balance or purchase is not on a 1-2-3 months repayment option. This then incurs interest clearly stated on the order,

So if you want to incur no interest you choose 1-3 months repayment option, only repaying what’s owed, as automatically your order is placed onto 36 months plan.
If you do not change this in the app,
That’s the issue there, unfortunately
Purchase replan. Repay,
If your planning on purchasing and repaying within 1 months period, please change the repayment from automatic 36 months plan, to 1,
You can’t just not change the plan and repay the balance. As this then puts your account into credit,
And your original repayment schedule will still follow including interest despite being in credit,
As once again, the repayment slider is the key model, and to me it’s very much displayed right there in app? Or am I missing something you guys can’t see?
So once again if your wanting to have a £0 balance with £0 Monthly installments you have to replan your orders and balance to suit,as guess what? Many don’t know your Frasers plus account. Interest matches your old studio account interest. Exactly same, however the repayment model is different, but by giving you a more clear picture of your monthly payment and interest, many look as say that’s expensive interest, what many seem to forget it’s the same as there studio account interest rate, only difference you get to choose on the slider how long you want to set your repayments over, clearly showing you what your monthly charge will be, and seeing it so clear and accurate makes people think WOW, this is expensive,
Then that gives you the option to replan to something more suited,
Studio didn’t give you the flexibility and the interest was changed accordingly,
Frasers is transparent and clear in app displayed, so it’s maybe just use the app correctly! Then you’d have a better understanding. There is also a stimulator in app to play around with.

I've ordered twice from this company and both times evri have sent me emails saying we have your parcel then days later send me emails saying there on the way back to sender when you email customer service they never ever reply disgusting customer service I would of gave zero stars if I could and In my opinion I would avoid this company at all costs

They charge interest on a balance that you’ve already paid back within one month, customer services poorly they don’t get back to you, no telephone number that you can contact them on only via email, I was with Studio and I was very happy with them , I’ve close my account.

Not happy at all my account with studio changed to Fraserplus interest rate is extortionate . Buying nothing else from this company just trying to pay off What i owe then goodbye
Would not advise anyone to buy on credit with this company

AVOID buying on FRASERS PLUS on the FRASERS app they show some discounts but the interest is bad, My first order was sent back to the sender for some reason I made a payment of £40 and when they cancelled the order I thought it would go back into my account or the plus account but it’s not so they have STOLEN £40 both FRASERS online and the FRASERS PLUS app are blaming each other but nothing is being resolved or refunded FRASERS plus say they can see the payment but are not willing to refund DO NOT BUY WITH THE FRASERS PLUS ITS A RIP OFF LITERALLY ROBBING YOU!!!

Wouldn’t even give this company 1 STAR. AWFUL SERVICE, AWFUL COMMUNICATION. DO NOT RECOMMEND & ANNABELLE YOUR CUSTOMER SERVICE IS AWFUL!