Customer service was quick, efficencent and direct to my needs. My needs included how to list and verify my domain! Once talking with customer service, my need was resolved within a day! Thank you tea... ãã£ãšèŠã
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Cris, was the wonderful human that I was in communication with via the live chat on their website this evening. Im an exquisitive little bean, so he got a bunch of questions sent his way. All were ans... ãã£ãšèŠã
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I'm old school and don't understand much of this modern technology, but I wanted to get in on the ground floor of this web 3 technology. I purchased a couple tlds from free name and ran into problems... ãã£ãšèŠã
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With freename.io, it's incredibly nice and simple. I've been using this for a few months and have already purchased a few TLDs for myself. Many of the advice and tips I'm receiving from them are extre... ãã£ãšèŠã
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Samstagernstrasse 41, 8832, Wollerau, ã¹ã€ã¹
- support@freename.com
- freename.com
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Total scam wile they advertise âfull ownershipâ the reality is far away from what they claim
You advertise âfull ownershipâ, âoneâtime feeâ, and âno renewal costsâ, yet the reality is different.
If I cannot create or manage a simple subdomain such as sofiaellemorgane.preventesbillets without paying an additional $99 per year, then I do not have full ownership of the TLD I already purchased.
Full ownership means full control â not partial access locked behind an annual fee.
To clarify:
If I must pay $99/year to manage or activate subdomains under the TLD I already bought, then the TLD is not fully mine.
If I cannot use my TLD unless I pay extra for âoptional features,â then those features are not optional â they are required for basic use.
If the interface blocks the creation of subdomains unless I pay an annual fee, then the âoneâtime purchaseâ claim is misleading.
If I do not have access to the smart contract or the ability to manage my TLD independently of your platform, then I do not have true blockchain ownership.
You are redefining âownershipâ in a way that benefits your platform, not the customer.
I purchased a Web3 TLD specifically because you advertised permanent ownership with no renewals.
If I must pay more to actually use it, then the product does not match the promise.
This is why I consider the experience misleading scam. If you want a truly lowâcost Web3 TLD with real ownership and no hidden yearly fees, I strongly recommend comparing alternatives before choosing Freename. There are platforms that offer transparent pricing and do not lock basic TLD functionality behind extra subscriptions.
2026幎4æ9æ¥
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Freename ããã®åç
Hi Sophia,
Thank you for your additional feedback.
We understand your concerns and would like to respectfully clarify the distinction between ownership of a Web3 TLD and access to optional platform services.
When purchasing a Web3 TLD through Freename, ownership of the blockchain asset itself is permanent once minted and is not subject to annual renewal fees. This ownership remains yours regardless of whether optional services are activated.
The optional yearly fee you reference is not a fee to âkeepâ or âownâ the TLD, but rather for access to additional platform-based tools and infrastructure that simplify advanced TLD management, including certain subdomain monetization and management features.
We sincerely apologize if this distinction was not sufficiently clear during your purchasing experience. Transparency is very important to us, and feedback like yours helps us improve how we communicate these details.
As previously mentioned, we have reached out via email to review your specific case directly, and our team remains available should you wish to discuss your setup further.
Warm regards,
The Freename Team
Customer service was quick
Customer service was quick, efficencent and direct to my needs. My needs included how to list and verify my domain! Once talking with customer service, my need was resolved within a day! Thank you team!
2026幎4æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Carson,
Thank you for your wonderful feedback!
Weâre glad to hear that our support team was able to assist you quickly and efficiently, and that your issue was resolved promptly.
Providing timely and helpful service is always our priority.
Warm regards,
The Freename Team
the support are kind and fast replying
2026幎3æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Khelkhal,
Thank you for your kind feedback!
Weâre glad to hear that you found our support team both responsive and helpful. Weâre always here if you need any assistance.
Warm regards,
The Freename Team
Just professional
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Dario,
Thank you for your feedback!
Weâre glad to hear you had a professional experience with our support. Weâre always here if you need any assistance.
Warm regards,
The Freename Team
Excellent support!
2026幎3æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Steven,
Thank you for your feedback!
Weâre happy to hear that you had a great experience with our support. Our team is always here if you need any assistance.
Warm regards,
The Freename Team
Paulo Vitor is the best support guy!
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Aleksandrs,
Thank you for your kind feedback!
Weâre glad to hear that you had such a positive experience with our support team. Providing helpful and responsive assistance is always our priority.
Warm regards,
The Freename Team
Regular and friendly feedback.
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Husain,
Thank you for your feedback!
Weâre glad to hear that you had a friendly and positive experience with our support team. Weâre always here if you need any assistance.
Warm regards,
The Freename Team
Excellent responsiveness
Excellent responsiveness with an account issue I had. Their website has a few small glitches here and there but overall good experience when you log on
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Billy,
Thank you for your feedback!
Weâre glad to hear our support team was able to assist you quickly with the account issue. We also appreciate your note about the small glitches â feedback like this helps us continue improving the platform.
Warm regards,
The Freename Team
Efficient & friendly client support!
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Nicolas,
Thank you for your kind words!
Weâre glad to hear that you found our support both efficient and friendly. Providing clear and responsive assistance is always our goal.
Warm regards,
The Freename Team
I had a great experience working withâŠ
I had a great experience working with Paulo Vitor. He was extremely helpful and friendly while assisting me with a DNS problem. Itâs rare to find someone so committed to helping their customers. Thanks for the amazing service, Paulo!
2026幎2æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Andres,
Thank you for your kind feedback! Weâre glad to hear that our support team could assist you effectively with the DNS issue and provide a smooth experience. Your appreciation truly means a lot to us.
Warm regards,
The Freename Team
Freename ããã®åç
Hi,
Thank you for your feedback! Weâre happy to know you found the experience helpful and easy. Our team is always here if you need any further assistance.
Warm regards,
The Freename Team
Very helpful
Very helpful, knew their info and all the ins ans outs, even info on the other wallets that you can link to it. Even utilized screenshots 110% effort
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi,
Thank you for your kind words! Weâre happy to know that our support was helpful and thorough, including guidance on wallet integrations and the use of screenshots. Providing clear and complete assistance is always our priority.
Warm regards,
The Freename Team
Randerson was knowledgeable andâŠ
Randerson was knowledgeable and helpful. I have knack for finding edge cases where things don't work as expected.
I'm waiting on a feature that will be released in a few weeks.
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Tom,
Thank you for your detailed feedback. Weâre glad to hear that our support team was able to help you navigate edge cases and provide clear guidance. Your input is very valuable to us, and we appreciate your patience as we continue rolling out new features.
Warm regards,
The Freename Team
Brotherly support service 24/7
2026幎1æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi,
Thank you very much for your positive feedback!
Weâre glad to hear that our 24/7 support met your expectations.
Our team is always here to help whenever you need us.
Warm regards,
The Freename Team
Web3 is an ever changing landscape
Web3 is an ever changing landscape. Sometimes it is difficult to keep the documentation up to date.
The chat support does a great god filling in those gaps.
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Tom,
Thank you for sharing your feedback. Youâre absolutely right.
Web3 is constantly evolving, and weâre glad our chat support could help bridge those gaps and provide clarity when needed. We truly appreciate your kind words.
Warm regards,
The Freename Team
Freename ããã®åç
Hi Mike,
Thank you so much for your kind words!
Weâre very happy to hear that you had a fantastic experience with our service. Your feedback means a lot to our team and motivates us to keep delivering the best possible support.
Youâre always welcome back anytime!
Warm regards,
The Freename Team
Customer support is very quick
Customer support is very quick; they helped me each and every time to solve my issues. I interacted with lunedi; really appreciate.
Rahul Jain from Jaipur - India
2026幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Rahul,
Thank you so much for sharing your feedback!
Weâre very happy to hear that our support team was able to assist you quickly and consistently whenever you needed help. Providing reliable and responsive support is always our priority, and itâs great to know your experience reflected that.
Youâre always welcome back anytime!
Warm regards,
The Freename Team
Great experience
Great experience, brilliant customer support. Really happy with everything end-to-end. Even the web3 checkout was seamless. Thanks guys!
2026幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi,
Thank you for your wonderful review!
Weâre glad to hear you had a great end-to-end experience and that both our customer support and Web3 checkout process worked smoothly for you. Thatâs exactly the experience we aim to deliver.
Youâre always welcome back anytime!
Warm regards,
The Freename Team
Prompt response
Prompt response, knowledgeable and straight to the point.
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi,
Thank you so much for your feedback!
Weâre glad to hear that you found our response prompt, knowledgeable, and straight to the point. Providing clear and efficient support is always our goal.
Youâre always welcome back anytime!
Warm regards,
The Freename Team
Friendly and helpful great communication
Friendly and helpful great communication
2025幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Freename ããã®åç
Hi Chad,
Thank you for your kind review!
Weâre happy to know that you had a friendly and helpful experience with our team and that communication was clear throughout. Supporting our users with transparency and care is something we truly value.
Youâre always welcome back anytime!
Warm regards,
The Freename Team
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