Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!
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I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... ãã£ãšèŠã
Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... ãã£ãšèŠã
Love the original Freerider baby carriers! They had lovely advertising and showed easy âhow toâ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... ãã£ãšèŠã
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Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.
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I love it
I love it, I get to have my baby close to me all day long and heâs supper confy and loves being on me
2020幎12æ9æ¥
Great product and company!
Lovely wrap, easy to use, comfortable to wear. Simple online purchase, quick delivery. Upon washing my wrap, I noticed a hole in the length of the fabric. I contacted freerider via their email link. They responded within 24 hours, and were quick to offer a replacement/credit note/refund. Good communication was remained throughout, I received a replacement of my choice within two days.
2020幎12æ9æ¥
This works so well
This works so well. My baby settles as soon as I put him in the freerider.
2020幎12æ8æ¥
Excellent product and customer service
2020幎12æ8æ¥
First time ordering from Freerider andâŠ
First time ordering from Freerider and very happy with everything! 5 stars!
2020幎12æ8æ¥
Effortless ordering and fast delivery.
2020幎12æ8æ¥
Fabulous!
Fabulous! It got lost in the post and they replaced it immediately! Customer service was excellent and the sling arrived and is absolutely amazing!
2020幎12æ8æ¥
What I needed
The wrap is very elastic and lightweigth: itâs the best when you need to be quick. It fits in a small bag, itâs the best to carry your baby at home.
2020幎12æ8æ¥
great so far
easy to use website, speedy delivery, now just got to wait for baby to arrive to test it out!! :-)
2020幎12æ8æ¥
A great product
The parcel came on time and the product is what i expected! Used the product and Iâm very satisfied.
2020幎12æ8æ¥
Good but overpriced
I bought sling in the sale. Good product but I would not pay full price for it.
2020幎12æ8æ¥
Good quality, stylish products
Bought the changing backpack & sling wrap as a gift. They came beautifully packaged, are so well made, thoughtfully designed & super stylish- they were extremely well received. Definitely recommend the products & will buy again.
2020幎12æ7æ¥
Can't wait to use it!
Haven't tried the product yet, but the delivery was fast, the product looks great and I'm looking forward to using it!
2020幎12æ7æ¥
Disapointed
It has arrived fast, and the pattern is nice, but the quality is very low. Itâs a very thin textile. For such a big price I expect better quality. Iâm disappointed.
2020幎12æ6æ¥
Freerider Co. ããã®åç
Hey Julia,
Sorry to hear you weren't a fan of our fabric! It's actually 100% Tencel which is a deliberately lightweight and breathable fabric and is much more expensive to produce than other lower quality fabrics. We didn't want to make slings that were too thick and caused baby to overheat. It's also an exceptionally sustainable fabric which is something super important to us.
If you're unhappy with your sling, we're always happy to accept returns for a full 30 days after your order arrives with you. Just drop us an email at support@freeriderco.com
I hope that helps!
Kindest regards,
Michelle
- Freerider Co. Customer Support
Delighted with purchase and delivery
This is a purchase for my SIL and hasn't been received yet for their baby which is yet to be born, so I cannot comment on the baby wrap but I was delighted at the price and the delivery, which was sent direct to their house. The purchase was easy. My daughter loves the colour and the fact that both of them will be able to use it as she is a size 6 5 foot and and her husband is 6 foot 3.
2020幎12æ6æ¥
Quick delivery
Quick delivery, Super soft and comfortable material for baby and me. Would definitely recommend your slings to others.
2020幎12æ6æ¥
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