Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... もっと見る
Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... もっと見る
Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.
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Sling not long enough to wrap
Not long enough to wrap? Me and my boyfriend have tried using the video on the website to tie the sling and he is very slim and it doesn’t go round him to tie at the front?
Highly recommend
The Freerider products are absolutely gorgeous, I’m so happy with my purchases!! I’d highly recommend. My baby loves the slings and I love the changing bag, it’s great and I can see myself using it as my regular bag even when baby is long out of nappies 🙂. The service from the Freerider team was exceptional, I was kept informed on my order throughout and they were really responsive to any emails/questions I sent.
I really wanted to love this brand and…
I really wanted to love this brand and had recommended it to friends. However, since experiencing their customer service I absolutely cannot recommend them. Michelle is very quick to respond via email or here when it’s regarding a sale. However it’s a different case when they owe you money...
I returned my items at my own expense and fully intended to purchase another colour once in stock in April. They were received and signed for on the 17th Feb and I am still waiting for my £100 refund. I have chased a number of times and when I eventually get a response from Michelle I am simply told to “bear with” with no indication of when I will get my money back. This is not good enough. This is not customer service. Having a baby is stressful and expensive enough without companies like this making things more difficult.
Luckily I paid with PayPal and will be opening a claim with them. I’ll also be going to Amawrap for my baby carrier.
Baggy and not v comfy
Bought the maternity bump leggings and was dissapointed. Bit baggy around the crotch (and understandably the bump I'm only 5 months) not as comfortable or soft as I hoped. Wouldn't buy again unfortunately. Had hoped for better for the high price! Would have sent them back but discovered this from wearing them for a day.
Good
I can't review it yet as the baby hasn't arrived. The product looks good and the material is very soft.
Very happy (baby only like it after 5 weeks old)
At 3-5 weeks my daughter would cry and hate the sling. I kept trying again as I really wanted it to work and needed to be hands free sometimes and my little one wouldn’t settle well outside of my arms or my closeness. Then suddenly at 5 weeks my little one stayed in and fell asleep. Since then first 10-15 min is she’s not very sleepy she’ll have her head out and look around, I hold her head one arm and hoover w the other (cordless hoover) and she falls asleep usually while that and stays well asleep for about an hour when she wakes to feed and happily goes back after. I want to master feeding in the sling so if anyone has suggestions pls let me know. I’m very very happy with this sling, the quality and the freedom it gives me, true lifesaver!!! My daughter definitely cries less and sleeps better since I’ve been using it so even though my partner doesn’t use it he’s happy for the purchase. 😍🥰 thank you
Great leggings
Ordered a size small by mistake (normally a 10/12 so had thought I’d need medium) but they actually fit perfectly!
Super comfy and supportive, definitely not see through in any way.
I am a nurse and work 12hr shifts on my feet non stop. I have taken to wearing these under my uniform trousers to give me bump support a d help with leg swelling! It’s working well so far - currently 26 weeks pregnant.
Many thanks free rider co for your fab product.
I also bought the bra and am finding it very comfy!
Honestly one of my all time favourite…
Honestly one of my all time favourite purchases. I think I have literally everything from Freerider Co. and I’d buy their next product in a second.
Love the sling, best I’ve had, lightweight incredibly soft and the print is beautiful! Lasts in the wash, wears perfectly. The leggings are the best fit over a bump, super high quality, wear them all the time and the tops are the perfect combo. Recommend to all my friends!
Not majorly thrilled.
Not majorly thrilled.
The patterned design is one sided so the reverse side which you can see as much as the front when it’s on, looks unattractive and a bit cheap.
The fabric has already stretched out too much so has lost elasticity in some areas which makes it saggy and not supportive.
It Definitely does the job for now for my newborn but doesn’t look great and I don’t feel it will last long, albeit am happy to be proved wrong!
Loved the color and the fabric but the…
Loved the color and the fabric but the size was way to small. Unfortunately the return terms are just for the uk and I had to pay €12 to ship it back to the ik from the Netherlands.
The comfiest sling ever
The comfiest sling ever! Super soft material. Me and my baby love it.
Quick, easy and efficient
A quick ordering process and it was with me in no time. It’s a gift but the recipient has told me she’s happy so no concerns from me. Ordering and Service was quick and easy.
The zip on my bag broke
The zip on my bag broke, I was immediately sent a replacement and issued an apology. Fantastic customer service. Lovely product
lovely customer support
lovely customer support, great product. I bought one and didn't want to try any other brand for my second one!
Perfect
Perfect. Great communication throughout. My sister loved it and it works so well with my newborn nephew!
I love them so much great for working…
I love them so much great for working out in the second and third trimester I feel loads of support I would just wish they was a bit more tighter at the ankles and the bump but that's my personal preference
Only comment is that the wrist holes…
Only comment is that the wrist holes seemed really tight to get my hands through. Everything else is fabulous.
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