Friendly Housing レビュー 

Four years here. Rent and deposit were fine - the deposit came back.
The end-of-tenancy cleaning was billed above the hourly rate in my contract, with no hours or rate on the invoice. I asked three times in writing and never got either. There was also a disposal charge with no breakdown.
If you rent here, read the cleaning clause and ask for the hours in writing before accepting the final invoice.

Extremely overpriced student rooms in old, dirty, subdivided houses. Cleaning costs are included in the service costs but the cleaning staff will come only two times per month and only vacuum the kitchen floor and wipe the counters. They will try to milk you out of as much money as they can. After moving out they sent me an invoice for over 500 euro for early contract termination even though my contract did not have a minimum rental period. After filing a claim with them in two emails they admitted their "mistake", but I guess there are people who fall into that trap and just cough up. They also withheld about 150 euro from my deposit for cleaning after I moved out from my measly room, despite having meticulously cleaned all furniture, floor, windows, everything in that room. What is more, I left it even cleaner compared to the state it was offered to me in. If you have no other option for housing other than them, prepare for the worst.

IF YOU ARE A TENANT WHO HAS BEEN SCAMMED BY FRIENDLY HOUSING, PLEASE RE-POST THIS GUIDANCE IN YOUR REVIEW.

(The guidance explains how to claim back money from Friendly Housing. These are legal actions you can take without fear of eviction or any legal consequences, as tenants are protected by Dutch tenancy law).
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PART I: SCAM EXPLANATION.

- Friendly Housing illegally overcharge costs to unsuspecting tenants. In every Dutch tenancy contract, rental costs are broken down in 2 parts: Basic rent & Service costs.

- Basic rent: The amount of basic rent is determined by a list of criteria that the house has to fulfill by Dutch law. If these criteria are not met, then the tenant has the right to request rent reduction.

- Service costs: The amount of service costs for a student room is typically 70-80 euros / month, but Friendly Housing always charge excessive service costs. In my case they charged 240 euros a month. At the end of every year, the landlord is obligated by law to provide a settlement for unused service costs.
>Action: ''With the help of Huurteam Eindhoven, I claimed back 2600 euros in service costs for the period of 2 years, without having to go to court.''

- Website Charge: In every contract Friendly Housing charges 15 euros / month for the website. Dutch Legislation over rentals prohibits such charges. Every tenant has the right to claim these costs back.
>Action: ''I used the services of Huurteam Eindhoven who helped me claim back 645 euros from Friendly Housing, without having to go to court.''

- Withheld deposit: Friendly Housing withheld my full deposit after moving out, by making false undocumented claims about damages to the room (e.g. dirty curtains).
>Action: ''When checking in take photos of the condition of all items in the room and register them in an inventory. At the end of your tenancy, before checking out, a pre-inspection has to bee carried out where the real estate agent has to to notify you of what repairs need to made. Consult the Huurteam on how to prepare for the pre-inspection and document the condition of all items using photos. If Friendly Housing doesn't carry out a pre-inspection or falsify the condition of items at check out, you have the right to sue them (covering all legal costs using Rechtsbijstand: 150-250e) and claim your deposit + legal expenses back.''

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PART II: HOW TO GET YOUR MONEY BACK.

If you are a tenant of Friendly Housing, contact Huurteam Eindhoven (free legal support) to get advice on how to reduce your rent, get a refund of your service costs and claim back other illegal charges from this unlawful agency in 3 easy steps:

Step 1. Invite the Huurteam agent to inspect your house & room.

Step 2. Following from the inspection, the Huurteam will make a calculation for rent reduction, amount of service costs and further charges withheld.

Step 3. The Huurteam will send a legal letter to the landlord, and demand a payment otherwise the case will be forwarded to the Tribunal for a cost of 25 euros (for you). The landlord will be forced to reach a settlement and pay up immediately to avoid further legal expenses at the Tribunal (which are very high for them).

Take the registration fee but no response and impossible to get hold off by phone and do not respond to email. Apartments are advertised for several weeks and we applied but have not heard back. This starts to feel like a scam.

I've tried to contact them several times, but they would take a lot of time to answer or wouldn't answer at all. I paid for premium and still got no feedback. For this reason, I sent them an email complaining but they didn't seem to be any interested or worried. I'm very unsatisfied with this agency service. Happily, I found a room in a different platform.

Pas na betaling krijg je info dat je bruto inkomen 3 tot 4.5 keer zoveel moet zijn als de huurprijs.
En dat je 3 keer de waarborg moet kunnen betalen.
Betere en eerlijke informatie zou wel zo fijn zijn.
Maar alles om 30 euro te kunnen binnenharken.
Als je bij hen huurt kan je het inschrijfgeld terug krijgen.

Another company destroying the housing market, with 15m2 rooms going for around €1000. The fact that people still pay this doesn't justify these hefty sums.

My experience at Friendly House was life changing, the understanding, warmth they showed to me the very first day they picked me up from the hospital till the day I took my 9 month chip has been life changing.

Friendly Housing is a serious and reliable company. Their offices are great and professional. The Agency welcomes people, the website is excellent and works well. Cathy Konovalov, contact / sales person since two years, is exceptional. She is very customer-oriented, service minded, nice and friendly. She is a fantastic professional. I fully recommend Friendly Housing.

Friendly Housing acted professionally and efficiently by means of Cathy Konovalov. I could quickly arrange a visit and she guided me around in a professional way, showing me all ins and outs. Because of her i was able to conclude the contract in a short period of time and was able to start my rental period mid october 2022.it is a great appartment with a fantastic view. During my stay so far Cathy responded quickly, adequately and friendly on queries from my side. All in all a great experience

Called me to tell me i didnt have to pay rent that month because of some administrative error. Then i emailed multiple times to ask for confirmation without any response. AFTER 2 MONTHS i receive a message with automated threats of fines, telling me i missed a month rent. After calling them 5 MORE TIMES, they finally tell me i need to pay for that month retroactively. So now i have to find one extra month somehow.
A more minor issue: the room was advertised to have internet, which it didnt have for the FIRST YEAR. I messaged them each month, and they kept telling me they forwarded the email to the building owner. But i dont rent from the building owner. The building owner didnt tell me there was internet. And i was not allowed to contact the building owner personally. So i spent 35 euros out of pocket each month to be able to follow lectures.
The response from friendly housing both times was: "i am sorry, but we did all we can" followed by a list of personal issues from the employees.
One of the worst companies i have ever had the displeasure of dealing with.

Pretty terrible experience. You pay €29,95 for an "excellent profile" which is meant to give you priority for viewings, etc. But when you enquire about a property they rarely reply, and when they do reply they always ask you the same questions, including whether or not you have an excellent profile with them. They should know whether you have a profile or not, otherwise what is the point of making the profile? Why is there not a login system? AND even though you answer their four personal questions in response to one property, they ask you the same questions for every new property you react to (surprise, my answers are the same). It's so tedious. Also, I swear there is no priority for having an excellent profile.

Some bunch of lunatics with unethical rules, Do not go with this agency they will use all your deposit and ask to pay additional money.