Froothie International レビュー 

Froothie International からの回答

2024年10月30日

Hello Greenes,

Thank you so much for sharing your positive experience with the Optimum 600XXL juicer! We're thrilled to hear how juicing has positively impacted your husband’s health—what an incredible journey.

For celery, we recommend cutting it into smaller pieces before juicing, as this can help prevent fibers from getting caught and make the process smoother. Additionally, using fresh, crispy celery tends to produce the best results and can reduce pulp buildup. We hope this tip enhances your juicing experience, especially when batch juicing greens. If you have any other questions, feel free to reach out—happy juicing!

Froothie team

Froothie International からの回答

2024年10月30日

Hello DB,

Thanks for sharing your positive vibes with the community.

Best regards,
Froothie team

Froothie International からの回答

2024年10月30日

Hi Michelle,

Thanks for having put your trust again in our Optimum brand by purchasing another appliance recently.

We appreciate your support and we hope to serve you for many more years.

Best regards,
Froothie team

Froothie International からの回答

2024年10月30日

Hello Kobi,

Great that the product has been shipped quickly and our apologies for the missing cord in the parcel.

We're glad that the issue was resolved quickly so you can use the appliance.

Have fun and best regards,
Froothie team

Froothie International からの回答

2024年10月30日

Ciao Claudio,

Grazie mille per aver condiviso le tue vibrazioni positive sul nostro servizio e in particolare con Lisa.

Siamo lieti che ti abbia aiutato a risolvere i problemi che stavi affrontando.

Condividi la tua parola e grazie per essere parte della nostra sana famiglia Froothie.

Cordiali saluti,
Team Froothie

Froothie International からの回答

2024年9月18日

Hi Ange,

Share your love with others about this baby juicer that provides you with many delicious recipes.

Keep on juicing and stay fresh and healthy,
Froothie team

Froothie International からの回答

2024年9月18日

Hello Marina,

That sounds like a breeze.

Enjoy the smoothies and have fun,
Froothie team

Froothie International からの回答

2024年8月23日

Guten Tag, vielen Dank für Ihr positives Feedback!

Ich freue mich sehr, dass Sie Ihren Optimum Mixer gerne haben und möchte Sie in der Froothie-Familie begrüßen. 😊

Wir wünschen einen Froothielicious-Tag! 🙂
Alex und das Froothie Team

Froothie International からの回答

2024年8月28日

Hello James,

That is very nice to hear as is in general it does take some days to get parcels delivered to New Zealand as they are shipped from our Melbourne warehouse.

We appreciate your feedback and we wish you lots of joy using your Optimum 9200A.

Best regards,
Froothie team

Froothie International からの回答

2024年7月23日 に更新

Thank you so much for your feedback, Joihn.

We apologies for receiving the incorrect goods but are glad that it was resolved quickly.

Happy juicing,
Froothie team

Froothie International からの回答

2024年7月23日 に更新

Thanks, Geoff.

Happy cooking,
Froothie team

Froothie International からの回答

2024年7月23日

Hello Megan,

Knowing that often people are dealing with a robot chat, we are pleased to know that you appreciate speaking to a real representative for an enhanced experience.

Thanks for being with us and sharing your experience,
Froothie team

Froothie International からの回答

2024年7月17日

Hello Lisa,

So happy to hear about your positive experience dealing with our customer service.

We try to improve our service non-stop to provide a top-notch service to our customers.

Thanks for your appreciation and for supporting Froothie.

Best regards,
Froothie team

Froothie International からの回答

2024年7月17日

Hello Dean,

Having top-notch service is often appreciated by our customers.

Thanks for sharing this experience and for supporting our brand.

Happy juicing,
Froothie team

Froothie International からの回答

2024年8月2日

Hello Zyarna,

Thank you so much for sharing your experience you have had with our service. We are sorry to hear about the difficulties you have encountered with one of our appliances. Quality Customer Service is paramount, our entire business is built on the slogan “Quality you can trust”, and therefore even isolated cases are taken very seriously by Froothie and Optimum.

As we have looked into your case sent via email, the apples looked very soft and mushy. This influences the final results meaning you will get more compote instead of real juice.

Using fresh and crispy fruits and veggies is highly recommended when making fresh homemade juices.

Below we would like to share some more tips and tricks on how to produce fruits and veggies to get the best outcome:

Juicing celery:
For most effective juicing we advise cutting the celery into 3cm pieces. It is the same with most slow juicers on the market that produce with high fiber should be cut into pieces to create the perfect juice)
This will allow you to juice bigger quantities of celery and other fibrous vegetables and will avoid clogging. Even if you alternative between juicing celery and other produce we recommend to cut fibrous produce into pieces.

For celery, the amount of pulp will be higher in general compared to other produce.

Juicing apples:
We advise to always use fresh and crisp apples for juicing. Soft apples won’t work very well which you have seen also in your own experience

General tips:
Cut ingredients into smaller pieces for easier juicing. Ensure to peel and pit ingredients with thick skin, hard shell, a core or hard seed to avoid damage or injury

When juicing grasses, feed the Optimum Juicer a small amount of grass at a time, cutting the grass into short pieces approximately 3cm long. This ensures the waste can easily come out of the waste chute. You do not need to "clump" the grass into a ball. In fact, you can slowly feed small strands of grass, coriander, parsley, kale, spinach and other leafy greens without any force necessary.

DO NOT press, push or shove ingredients forcibly into your juicer. Instead, simply allow your ingredients to fall into the feeding chute. The juicing screw does all the work for you. Virtually no force is necessary

Juice low-fiber plants first and high-fiber plants last. When juicing fibrous ingredients, a great tip for large, leafy, stringy or dense vegetables is to feed them to the feeding chute gently, allowing the juicing screw to pull the ingredients into the appliance, using the pusher gently, only if required.

It is best to alternate between the juicier and more fibrous fruits and vegetables. For example you can alternate between juicier ingredients like apples, carrots, cucumber and citrus fruits and more fibrous ingredients like greens such as kale and spinach, celery and wheatgrass. We also suggest saving carrot for last, as this helps push out the last of the pulp.

As of the return process, I can see you have been in touch with one of our representatives and have received assistance.

Once again, we apologies for the inconvenience caused and we wish you a happy week ahead,

Froothie team

Froothie International からの回答

2024年7月10日

Hello Brendan,

Thank you so much for the positive rating of our top-notch service that you have received.

Welcome to the team and have fun,
Froothie team

Froothie International からの回答

2024年7月22日

Hello Hayden,

First of all, we are happy to read that you love your Magicook Pro.

However, we sincerely apologize for the delays you have experienced in getting your appliance repaired. Normally, repairs are completed within 10 business days. However, we have recently moved our office, service center, and warehouse location, which has caused some delays in our processes.

Upon checking your ticket, I can see that one of our customer support agents sent you a postage label on the 13th of June. You then let us know 5 days later on the 18th of June that you dropped the parcel off at the post. The parcel arrived at our service center on the 25th, and it was sent back to you on the 10th of July, 11 business days later.

We did inform all our customers about the service center move, but it seems that you were not aware. We are very sorry for this oversight and will look into why you were not properly informed.


Again, our apologies for the inconvenience caused, and we wish you a great week!

Best regards,
Froothie team

Froothie International からの回答

2024年7月3日

Hello Gina,

We appreciate the positivity about the customer service you have received and the time in which you have received your order.

Thanks,
Froothie team