Sadly im a little disappointed. The case i ordered is gorgeous but the initials on the case are not central and spoil the aesthetic. I reached out as soon as I received the case and was asked to sen... ãã£ãšèŠã
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This was my first time ordering from this brand - so I didnât really know what to anticipate. I was very content and liked my customised accessory from Fun Cases (F1-themed bottle flask). During the p... ãã£ãšèŠã
Super speedy ordering process & fast delivery too. I ordered a Michael Myers phone wallet/case, the quality is fantastic, Iâm so impressed!! This was my very first purchase and it definitely wonât be... ãã£ãšèŠã
I wanted a custom case for my new phone as I had a specific design in mind that I couldn't find anywhere. I'm very happy with the case, it is great quality. The communication around dispatch and deliv... ãã£ãšèŠã
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Founded in 2012, Fun Cases set off on a mission to provide the young teenagers of the world with super cool phone cases, and we're certainly on our way to doing so! Fun Cases is proudly a family run business, with a very hard-working team. We specialise in YouTuber phone cases, being named the home of the YouTuber phone cases. Having sold over 50,000 cases, satisfying hundreds of customers on a daily basis, we're one of the fastest growing phone case & accessory retailer in the UK.
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Super speedy ordering process & fastâŠ
Super speedy ordering process & fast delivery too. I ordered a Michael Myers phone wallet/case, the quality is fantastic, Iâm so impressed!! This was my very first purchase and it definitely wonât be my last. I think itâs super generous of this wonderful company to also give a discount on a first purchase too. Love that they plant a tree every time an order is placed.just fabulous. Would highly recommend!! Give them a try, you wonât be disappointed.
2026幎3æ11æ¥
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Buyer beware.
This company sent me the wrong phone case. I asked for a refund and offered to send the wrong one back. After several emails and them telling me a refund will happen once I had sent a photo showing it's the wrong one, they then re ordered the part. These people do not listen or care what the customer says. Im still waiting for my refund
2026幎3æ16æ¥
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Fun Cases ããã®åç
Hi Darren,
Thank you so much for taking the time to share your feedback. Weâre really sorry for the frustration this situation caused.
Having looked into your order, it seems there was a bit of crossed communication in our emails. At one point a replacement was requested, and at another a refund, which led to some confusion on our side. We completely understand how this would have felt from your perspective, and weâre sorry for any mixed messages.
We just want to reassure you that your refund was processed some time ago, and we also offered a discount as a small gesture of apology for the inconvenience caused. If for any reason the refund hasnât reached you, please do get in touch with us directly weâd be more than happy to double-check everything for you.
We truly care about our customers and always want to make things right, so weâre really sorry this experience didnât reflect that. Thank you again for your patience and for bringing this to our attention.
Great custom case for my new phone!
I wanted a custom case for my new phone as I had a specific design in mind that I couldn't find anywhere. I'm very happy with the case, it is great quality. The communication around dispatch and delivery was top notch too. Would definitely buy another case from Fun Cases!
2026幎3æ12æ¥
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Amazing case bought as a gift and theyâŠ
Amazing case bought as a gift and they loved it
2026幎2æ8æ¥
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First of all the designs for the casesâŠ
First of all the designs for the cases are so fun, i have the ladybug one and I'm obsessed! The packaging is fun aswell, most things you buy these days are boring but this is colorful and fun. Also they plant a tree everytime you buy a case. Really glad i came across you guys :)
2026幎3æ13æ¥
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Not at all fun dealing with thisâŠ
Not at all fun dealing with this company. Poor information on the product I ordered which meant it wasn't fit for purpose. Shocking customer service. Never again.
2026幎3æ13æ¥
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Fun Cases ããã®åç
Thank you for your feedback. Weâre really sorry to hear that your experience with us felt so disappointing.
Weâre sorry that the product information didnât meet your expectations and that the item wasnât suitable for what you needed. Thatâs certainly not the experience we want anyone to have, and we understand how frustrating that must have been.
Weâre also genuinely sorry to hear how you feel about our customer service. We always aim to be helpful, clear, and supportive, so itâs disappointing to know we didnât come across that way in your case.
Weâd really appreciate the chance to make this right for you. If youâre open to it, please get in touch with us directly so we can look into your order and see what we can do whether thatâs a refund, replacement, or helping you find a product that better suits your needs.
Thank you again for your feedback, it really does help us improve.
really happy with the case andâŠ
really happy with the case and personalisation with my initials. the case is really well made and durable and my kids already love it. thanks so much for the fast turnaround also!!
2026幎3æ13æ¥
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Don't bother ordering it'll either be missing or wrong
I placed 2 orders, both with 2 cases and the shock absorbent upgrades. When my first order arrived, both cases weren't the upgraded versions I'd paid for and a couple of days later the second order turned up and had one case with the upgrade added and an empty sleeve where the other case should've been. Now after a week of trying to get in contact with their customwr service I'm not further along to get the issues resolved as I was when I received said orders. Don't buy from them to avoid disappointment
2026幎3æ5æ¥
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Fun Cases ããã®åç
Thank you for your feedback, weâre really sorry to hear how frustrating this experience felt.
After reviewing your case, we can confirm that this issue was resolved some time ago and a full refund was issued. That said, we completely understand that the initial problems with your order and the delay in communication would have been disappointing, and weâre very sorry for that.
This certainly isnât the experience we aim to provide, and we appreciate you bringing it to our attention. Your feedback helps us continue to improve both our products and our service.
If thereâs anything further youâd like us to look into, please donât hesitate to get in touch weâre always happy to help.
Amazing company
Amazing company! Iâm absolutely obsessed with my phone case and will definitely be ordering more! Super protective, very durable fits perfectly and so many different designs!
2026幎3æ4æ¥
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Love
Love my case so much! Gorgeous colours and good quality, very happy.
2026幎3æ11æ¥
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Very fast delivery and reliable greatâŠ
Very fast delivery and reliable great customer service
2026幎3æ10æ¥
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Quality of the product looks okay
Quality of the product looks okay. However not worth what I paid with custom charges. 55euro was my order which quickly became 75 thanks to customs. There for I probably would not recommend buying from here if you dont live in the UK.
Print on laptop sleeve is only on one side. I ordered the cow print for a phone case and the print is kinda fuzzy looking.
Over all with what I paid with customs im disappointed.
2026幎3æ9æ¥
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100% Recommended
I ordered a custom phone case from fun cases, it turned out astonishingly well. There was a lovely grip along the edges that feels amazing.The print quality is excellent and the case is tough and very hard to bend. I would 100% recommend this to anyone who asks, however I have heard that if you use a photo and not a sticker they have as an option for the custom ones , you should be careful as the image quality may be reduced. Overall I think that if you are thinking of getting a new phone case, don't go to some boring place, get a high quality one from fun cases.
2026幎3æ6æ¥
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The product looked completely differentâŠ
The product looked completely different from the photos. I contacted the company several times about returning it, but they ignored all of my emails and never replied.
Because I ordered from Australia, I had to pay $27 in international shipping to send the item back. Even after returning it, I never received any confirmation or communication about the refund.
I paid $49.99, but they only refunded $45.
This was a terrible experience and the worst customer service Iâve ever dealt with. I will never purchase from this store again.
2026幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Fun Cases ããã®åç
Thank you for your feedback, weâre really sorry to hear how disappointing this experience felt.
Weâve looked into your order and can confirm that your refund was processed in full on our side. We understand there may have been some confusion around the final amount received, and weâre more than happy to take another look with you if anything doesnât seem right.
Weâre also very sorry to hear that you felt your emails werenât responded to. Thatâs certainly not the level of service we aim to provide, and we appreciate you raising this with us.
Regarding the return postage, as the order was returned from overseas, this cost unfortunately isnât something weâre able to reimburse, as outlined in our returns policy. We do understand that this can be frustrating, especially when things havenât gone as expected.
We genuinely value all feedback and are sorry that your experience didnât reflect the standard we aim for. If youâd like us to review anything further with you, please donât hesitate to get back in touch weâd be more than happy to help.
I wouldnât really even give it oneâŠ
I wouldnât really even give it one star the communication is shocking i keep emailing you and all I get is the item has been delivered. Well it hasnât been delivered to me!!!! All I want is a refund please before I report this to the bank Helen bach customer happiness manger can you sort this out please and be professional ! Thankyou.
2026幎3æ6æ¥
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Fun Cases ããã®åç
Thank you for your feedback weâre really sorry to hear how frustrating this situation has been for you.
After reviewing your order, our records (including the courierâs delivery confirmation and photo) showed the parcel as successfully delivered. We completely understand, though, how concerning it is when you feel an item hasnât reached you, and weâre sorry for the stress this caused.
While this situation fell outside of our usual refund conditions, we wanted to resolve things for you as smoothly as possible. As a gesture of goodwill, we issued a full refund for your order.
Weâre also sorry if our previous communication came across as unhelpful thatâs never our intention, and we truly appreciate your patience while we worked through this with you.
Thank you again for bringing this to our attention, and we wish you all the best.
Fast shipping
Fast shipping, super cute case but our fault,
We ordered the wrong one!!!
2026幎3æ5æ¥
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Terrible quality hoodie.
Bought a hoodie for my daughter £16. Same as temu £3.
The quality is dreadful. I canât believe a family run business would send such a thing. There is a scag surrounding the whole front where the print is. Itâs the worse thing Iâve ever bought online.
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Fun Cases ããã®åç
Hi Ceri,
Weâre really sorry to hear that youâre disappointed with the hoodie you received. This is certainly not the experience we want any of our customers to have. Weâd really like the opportunity to look into this for you.
Unfortunately, weâre not able to locate your order from your Trustpilot username, but if you could please email hello@funcases.com with the email address used for your order and your order number, our customer service team will happily look into this for you.
We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.
Best Regards,
Michael Founder, Fun Cases
Order was 3 weeks late and missing anâŠ
Order was 3 weeks late and missing an item. When I finally got them to send a replacement it was an incorrect personalized item. They refused to send me a fixed item
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Fun Cases ããã®åç
Hi Josh,
Weâre really sorry to hear about your experience and the issues with your order, thatâs definitely not the experience we want for our customers. Weâd be happy to look into this for you.
Unfortunately, weâre not able to locate your order from your Trustpilot username, but if you could please email hello@funcases.com with the email address used for your order and your order number, our customer service team will happily look into this for you.
We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.
Best Regards,
Michael Founder, Fun Cases
Personalised phone case.
Absolutely love my personalised phone case & itâs a small world air pod case - looking to order more. Sincerely a phone case obsessed girly x
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Fun Cases
This was my first time ordering from this brand - so I didnât really know what to anticipate. I was very content and liked my customised accessory from Fun Cases (F1-themed bottle flask). During the process - team communicated at each and every stage by keeping me updated and would send really kind emails to thank me for the purchase. I would recommend and reorder.
2026幎3æ4æ¥
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