FUNDA Active レビュー 58

FUNDA Active からの回答

2025年8月12日

Hi Kristina,

Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment — we know how much children want to spend time with their siblings during the holidays, and we appreciate how upsetting this must have been for you and your daughter.

We’d like to reassure you that our decision was based on Ofsted regulations, which require children to have started Reception to attend holiday childcare provision. While your daughter attends nursery at Bamford Academy, she will officially be of school age from September, meaning she wasn’t eligible to join our holiday camp on this occasion.

We’ve tried to reach out to you directly to talk through your concerns, and we’re pleased to see that your eldest daughter has continued to enjoy attending our provision. Feedback from our team and our on-site Quality Assurance visits shows she’s had a fantastic time taking part in camp activities.

If there are ever any underage children on camp (due to parents not being honest about their age), they will be removed from camp until they are of school age, in line with Ofsted guidelines. This is part of our safeguarding commitment to ensure the safety, wellbeing, and correct supervision of all children.

We understand your review was written before we had a chance to connect, and it contains some information that we believe may not reflect the situation accurately. If you feel able, we’d be grateful if you could update it to include these details so other parents can have a clear and accurate picture.

If you’d like to chat further about this or need any more information about eligibility for future camps, please feel free to contact us at office@fundaactive.com or on 01282 525 200. We’d be happy to help and would love to welcome your younger daughter when she reaches school age in September.

Kind regards,
The FUNDA Team

FUNDA Active からの回答

2025年3月20日

Wow! Thank you so much for your incredible review! 🌟 It truly means the world to us to hear how much your children love FUNDA Holiday Camps and that you’ve had such a positive experience with our team. 🧡

Our staff always strive to create a fun, safe, and inclusive environment where every child feels welcome, and it’s amazing to hear that their friendliness, energy, and dedication have stood out to you. We’re especially touched by your kind words about our support for your children’s allergies, ADHD, and medical needs – ensuring every child is well cared for and included is at the heart of everything we do. 😊

Hearing that your kids love coming back time and time again is the best feedback we could ask for – their smiles and excitement make it all worth it! Thank you for your recommendation, and we can’t wait to welcome them back for more FUNDA-tastic adventures soon! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your amazing review! 🌟 We completely understand how nerve-wracking it can be to leave your child somewhere new, so it’s wonderful to hear that our brilliant staff quickly put your mind at ease! 🧡

It’s fantastic to know that your daughter loved every minute and even called it the best week ever – that’s the kind of feedback that makes us smile! 😊 Our team works hard to make sure every child feels safe, happy, and engaged with all the FUNDA-tastic activities we offer, so it’s great to hear they made such a positive impact.

We can’t wait to welcome you back for more fun at Easter – get ready for another unforgettable experience! 🎉🐣✨

FUNDA Active からの回答

2025年3月20日

Thank you for your lovely review! 🌟 We're so happy to hear that your two girls love coming to our Breakfast Club – what a fantastic treat for them! 🧡

It’s great to know they have such a fun and positive experience with us, and we’re thrilled to be part of their good times! 😊

We look forward to welcoming them back again soon for more FUNDA-tastic mornings! 🎉🥞✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your lovely review! 🌟 We’re absolutely delighted to hear that your little girl loves FUNDA and that she’s had such a great experience at our Before & After School Club and Holiday Camp! 🧡 Starting school is a big step, so we completely understand your initial worries, but we’re thrilled to know she’s enjoying all the fun activities and feels happy and settled with our team of amazing coaches. 😊

We really appreciate your feedback about the food information on our booking system. We’re sorry for any confusion and will absolutely take this on board to make it clearer for parents in the future. If there’s anything else we can do to improve your experience, we’d love to hear your thoughts!

We can’t wait to welcome your little one back for more FUNDA-tastic fun soon! 🎉✨

FUNDA Active からの回答

2025年3月20日

Wow! Thank you so much for your incredible review! 🌟 It truly means the world to us that your son has been attending FUNDA for the past four years and still loves it just as much! 🧡

We completely understand how real mum guilt can be, and we’re so happy that FUNDA has been a trusted and reliable support for you and your family. Knowing that your son attends with a smile every time is the best feedback we could ask for! 😊

We’re also thrilled to hear that you find our Wraparound and Holiday Club services easy to book – we always try to be as flexible as possible for busy parents like you. Thank you for your kind words about our fantastic team, who work hard to provide a smooth and stress-free experience.

We’re so grateful to be part of your child’s journey, and we can’t wait to welcome him back for more FUNDA-tastic fun soon! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your great review! 🌟 We’re thrilled to hear that your kids had a blast at FUNDA Summer Camp and that you’ll be booking again this year – that’s the best feedback we could ask for! 🧡

We love providing a space where children can stay active, engaged, and social, rather than being stuck on electronics all day – it’s all about making fun-filled holiday memories while keeping them moving! 😊

We can’t wait to welcome them back for another FUNDA-tastic summer of adventure! ☀️🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your amazing review! 🌟 We’re absolutely thrilled that you found FUNDA and that your daughter loved her time with us! 🧡

We completely understand how important it is to find the right holiday club—one that keeps children busy, engaged, and active all day while also working around a parent’s schedule. It’s fantastic to hear that she went from feeling a little nervous to grinning from ear to ear at pick-up! 😊

We really appreciate your feedback about the pricing, and we’re so glad you see the value in the longer hours and variety of activities we offer. Keeping kids entertained, learning, and having fun throughout the day is what we do best!

And hearing that she’s already asking to come back for the next break? That’s the ultimate FUNDA-tastic review! 🎉 Thank you for your kind words, and we can’t wait to welcome her back for more action-packed fun soon! ✨😊

FUNDA Active からの回答

2025年3月20日

Thank you so much for your amazing review! 🌟 We’re absolutely delighted to hear that your boys love FUNDA and have had such a fantastic experience! 🧡

It means the world to us that you trust our team with your children, and we’re so glad to hear that our staff have been friendly, approachable, and supportive. We always strive to create a safe, fun, and welcoming environment where kids can grow in confidence, make new friends, and have an unforgettable time! 😊

Hearing that FUNDA has had such a positive impact on your boys truly makes our day! We can’t wait to welcome them back for more FUNDA-tastic adventures soon! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your fantastic review! 🌟 We’re absolutely thrilled to hear that your daughter loved her first FUNDA Holiday Club experience – especially since she wasn’t too keen on clubs before! 🧡

The fact that "one day turned into two and she didn’t want to come home" tells us everything we need to know – she had a FUNDA-tastic time! 😊 Our team works hard to keep kids engaged, entertained, and active with a mix of short, exciting activities (and of course, the bouncy castle is always a winner! 🎉).

It’s wonderful to know she felt safe and well looked after, as that’s always our top priority. We can’t wait to welcome her back for even more fun at Easter! 🐣✨ See you soon! 😊

FUNDA Active からの回答

2025年3月20日

Wow! Thank you so much for your amazing review! 🌟 It’s incredible to hear how much your son loves his FUNDA sessions, from Wraparound Care to Holiday Club! 🧡

We absolutely love that he comes home full of excitement (and ready for bed – that’s always a bonus! 😆). Our team works hard to make sure every child has a fun, active, and engaging experience, so it’s fantastic to hear that he’s having such a great time while staying active and learning without even realising it! 🎉

Your kind words about our brilliant staff mean the world to us – they genuinely love what they do, and making sure every child feels safe, happy, and confident is our number one priority. It’s great to know that our secure collection process and easy-to-use app have given you extra peace of mind too. 😊

We can’t wait to welcome your son back for even more FUNDA-tastic fun at Holiday Club! Thank you again for your recommendation – see you soon! 🎈✨

FUNDA Active からの回答

2025年3月20日

Thank you for sharing your feedback. We’re truly sorry to hear that you and your child had a negative experience, as we always aim to provide a safe, structured, and positive environment for all children at FUNDA.

We take all concerns and incidents very seriously, and every incident is carefully logged and monitored on our Procare Connect app. This allows our management team to review behavior, track concerns, and ensure that all children are safeguarded while attending our holiday camps.

Our traffic light behavior system is in place to help manage group dynamics fairly, ensuring that every child feels safe, supported, and included. Our team is trained to mediate situations, support children through challenges, and reinforce positive behavior, always putting the well-being of the group first.

We want to assure you that children are never left unsupervised at any time while attending FUNDA. Our staff are always monitoring the children, except when they are using the toilet, to ensure their safety and well-being. While we understand that staff may not see every single interaction as they may be momentarily occupied, they are consistently present and actively supervising all activities to maintain a safe and structured environment.

We understand how important consistency and familiarity are for children, and we appreciate that changes in staff or new attendees can sometimes present challenges. However, our team works hard to uphold FUNDA’s high standards of supervision, engagement, and structure to ensure every child has the best experience possible.

We appreciate your feedback and would be happy to discuss your concerns further if you would like to reach out to us directly. Thank you for taking the time to share your experience, and we wish you and your child all the best. 🧡

FUNDA Active からの回答

2025年3月20日

Thank you so much for your fantastic review! 🌟 We’re absolutely thrilled to hear that your nervous 8-year-old found FUNDA to be such a positive experience! 🧡

Trying new holiday clubs can be daunting, so it’s amazing to know that after giving FUNDA a go in February, he came home so happy and eager to return for more days than planned – that’s the best feedback we could ask for! 😊

Our team truly cares about making every child feel comfortable, supported, and excited about their time with us, so it’s wonderful to hear that they’ve made such a difference for him.

We can’t wait to welcome him back for even more FUNDA-tastic fun at the next holiday club! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your lovely review! 🌟 We're so happy to hear that both of your children love coming to FUNDA during the school holidays! 🧡

It’s fantastic to know they have so much fun and that our amazing staff help make their experience extra special. We work hard to create a safe, exciting, and engaging environment, so it’s wonderful to hear that it shines through! 😊

We can’t wait to welcome them back for more FUNDA-tastic fun next time! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you so much for your lovely review! 🌟 We’re thrilled to hear that your girls love coming to FUNDA Wraparound! 🧡

It’s fantastic to know they’re always happy and engaged with all the fun activities we provide. Our team works hard to create a nurturing, exciting, and active environment, so it’s amazing to hear that they’re enjoying every moment! 😊

We can’t wait to welcome them back for more FUNDA-tastic fun soon! 🎉✨

FUNDA Active からの回答

2025年3月20日

Thank you for sharing your feedback. We completely understand how important it is to find the right setting for your child, and we’re sorry that on this occasion, our holiday camp wasn’t able to meet their needs.

At FUNDA, we are always working to improve our service, and since your child attended, we have made important changes to our Breaktime registration process. Parents now complete a Breaktime Registration Form, and our Breaktime team carefully assesses each application to ensure that our provision is the right fit for every child before they attend. This helps us make sure that every child has the best possible experience at FUNDA.

If we find that our provision may not be the right fit, we do our best to signpost and support parents and children by working with other providers who may be better suited to meet their specific needs. We believe that every child deserves a space where they can thrive, feel supported, and enjoy their time.

We truly strive to be as inclusive as possible and work closely with Lancashire County Council and the Breaktime team to support children in our care. However, due to the nature of holiday camps, we acknowledge that we may not always be the perfect fit for every child.

We genuinely appreciate your feedback, as it plays a key role in helping us grow and improve. If you’d like to discuss this further, please don’t hesitate to reach out to us. 🧡

FUNDA Active からの回答

2025年3月20日

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that your son loved his time at FUNDA Holiday Club at Accrington and Rossendale College! 🧡

It’s great to know that the venue, our wonderful staff, and the variety of activities made his experience so enjoyable. And we couldn’t agree more—Glow-in-the-Dark Laser Tag is always a HUGE hit! 🔫🎉

We can’t wait to welcome him back for more FUNDA-tastic adventures at the next holiday club! 😊✨