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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

These are the best slippers I've, ever had the pleasure of owning. Easy to communicate with company. Will definitely buy from them again.

䌁業が回答したした

5぀星のうち1の評䟡

What an absolute disappointment. I always try to support NZ companies but I would not recommend this one. I ordered these over 6 weeks ago and have been chasing from the start. They should promote tha... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

OMGoodness my slippers have just arrived today , and they are brilliant, so soft , colourful , my feet just melted in them. Super stoaked to support local companies , didn’t realise you where so clo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Beautiful bags, so soft, for a small bag, its really quite roomy, can fit a full sized wallet, inhaler, lipbalm and pens etc and some of my daughters items I get handed along the way. Got a free w... もっず芋る

䌁業情報

  1. ハンドバッグ店
  2. 履物卞業者

圓該䌁業による蚘述

Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.


連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

297件のレビュヌ

5぀星
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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.2

すべおのレビュヌ

(297)

過去12か月のレビュヌ数: 21ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

DO NOT PURCHASE FROM THIS SHOP unless


DO NOT PURCHASE FROM THIS SHOP unless you like extended shipping times, pre-order delays, no communication. When you do ask whats going on. The response you get is indignant and almost - but not quite rude.

The response you get will say "its on our website". Yes, yes it is on the odd product or buried so deep you dont see it unless you are specifically looking.

If you want to cancel the dodgy sale, they then penalise you for doing it.

So here is my take on it. They are dropshipping retailers. They take orders at a bloated price, make orders to India or China and then the orders are made and shipped.

Lots of lies about being made locally from imported materials, shipping lies etc etc.

Dont be an idiot like me.

BUY ELSEWHERE

2025幎8月10日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Jo, We're sorry to hear that your experience with us didn't meet your expectations. We always aim to be transparent about our processing and shipping times, which are clearly outlined on our product pages and FAQs. That said, we understand that important details can sometimes be missed, especially with pre-order or custom-made items.
We’d never intend to come across as dismissive or unhelpful when customers reach out — we value all communication and try to provide clear, respectful responses. If you felt otherwise, we sincerely apologise.
As for your assumptions about our sourcing, we can assure you that we work directly with trusted partners, we have items made overseas, and manufacture items ourselves here in Christchurch, and we do not misrepresent our production process. You can find all of this information on our website.
We respect your opinion and are always looking to improve. If you'd like to discuss your order further, feel free to contact us directly so we can help resolve any outstanding concerns. I do believe the team has offered to cancel your order, and provide a full refund already.

5぀星のうち5の評䟡

Took one month to finally receive my


Took one month to finally receive my moodles BUT I LUV them
.gorgeous, quality, fun 
. Just luv luv luv em.

2025幎4月1日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Thank you so much for sticking it out with us, and being so patient. We are so pleased they were worth the wait ❀ Thank you Pam

5぀星のうち5の評䟡

Won a beautiful wool blanket in a


Won a beautiful wool blanket in a competition. Great quality that you don’t see often these days. It is one with bears on it. Double sided. So pleased with it. Check out the other great products. So happy and very grateful.

2025幎6月17日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

So pleased to hear you love it Robyn 🩷

5぀星のうち5の評䟡

Cute colours, great quality

Purchased a pair of the Classic Tart Sheepskin Moodles, which are so stunning and comfortable. Love the colours too. Well worth the wait.

2025幎6月16日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Really pleased to hear this, thank you so much!

5぀星のうち2の評䟡

Customer service does not match marketing hype

Ordered A pair of slippers, did not understand it was 21days to manufacture. As I was going overseas I asked if they could be made earlier As I would not be able to take delivery.
I was told "no" and was thanked for my patience.Seems a standard generated response Upon canelling the order I was charged a 6% admin fee.
Never happened with any Co. before.

2025幎6月4日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Thank you for your feedback. We're sorry to hear about your experience and truly understand your frustration. Our made-to-order process does involve a production time of approximately 21 working days, which we aim to communicate clearly at checkout and in our product descriptions.

We apologise if this was not clear at the time of your purchase. While we do our best to accommodate special requests, unfortunately, in this case, we weren’t able to expedite the order due to production limitations and you heading overseas.

Regarding the cancellation fee, our 6% admin charge is in place to cover non-refundable transaction and processing costs. That said, we understand this may have come as a surprise, and we’re reviewing how we can better clarify this during the ordering process.

We value your feedback and will take it into account as we continue to improve both our service and communication.

5぀星のうち5の評䟡

Absolutely love my Furmoo bags,

Absolutely love my Furmoo bags,so much just purchased my third bag,great communications all along the way.Product is well worth the wait for delivery.

2024幎6月20日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Thank you so much Kate - So pleased to hear your loving your order! X

5぀星のうち5の評䟡

Love my Be Divine Tart Moodles

Love my Be Divine Tart Moodles

Absolutely love my purple divine tart Moodles slippers .
So comfortable, warm and well made.
Worth each cent. Great fit and the nz wool lining soon mould to your foot size
I saw them on instagram and ordered online . So no matter where you are , get your slippers from Furmoo !!
Quick delivery to Queensland Australia. Am very proud to support nz made products and companies

2025幎4月20日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

This is so lovely, thank you so much for leaving us this review. We are so pleased you love them :) X

5぀星のうち1の評䟡

Appalling, haven’t received what I ordered

Appalling, ordered slippers 7 weeks ago and still haven’t received. Communication from the company terrible, no proactive communication about what is going on.

2025幎2月2日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Janet, I am sorry to hear your frustration. Your slippers were dispatched 2 weeks ago. I understand the team has been in contact with you, Tracking was also emailed through to you. As stated online these were a pre order, thank you so much for your patience with us :)

5぀星のうち1の評䟡

Read the entire website before you order or they've 'gotcha'

After I placed my first order for $318 USD, I get an email offering me a discount on my first order. I emailed and ask for it to be applied but was told it cannot be applied retroactively and that it could not be applied to sale merch. I might have purchased differently had I know about a discount that I clearly wasn't mean to receive since it arrived after my first order.

Their website knew I was logging in from USA; however, the order confirmation email with NZ dollars and not USD dollars (almost double!) and did not indicate NZ dollars.  So I had to send another email as I was concerned that I checked out at one price but the confirmation was another price.

So I am feeling uneasy about continuing and ask to cancel, and am told that an order that is barely 2 hours old will incur a 6% charge to cancel.  Their rep copied all their various 'we're covered' verbiage into an email and sent it to me. I went ahead and cancelled and came here to express my dissatisfaction with the lack of customer consideration.

2025幎1月12日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Deb,
Thank you for your feedback. Totally understand your frustration. I understand the team have since resolved this for you with including the discount code on your order regardless of the sale items :)
We send out two order confirmations, one in our customers local currency, and another in ours ( NZD) Once orders have been placed, the items for order are hand made, once they are in production we can't cancel the order, so the 6% fee is there for this reason. Again, thank you for the feedback, it has been passed onto the team, and we hope you love your slippers when they arrive :)
Furmoo

5぀星のうち5の評䟡

Tote bag

Hello,just received my gorgeous soft cowhide large tote bag,have always wanted this leather as purchased one for my twin years ago from another outlet in Chch as originally from there.👍

2025幎1月9日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Julie,
So pleased to hear you're happy with your bag :)

5぀星のうち1の評䟡

Unsustainable product who sources their


Unsustainable product who sources their animal skins from cruel and unethical practises
AVOID
Choose kinder

2025幎1月8日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Julie,
At Furmoo, we believe that the way we source our materials matters. Our commitment to ethical sourcing and animal welfare is at the heart of everything we do. We ensure that our practices align with our values. We take pride in the fact that all our materials are by-products of the meat industry. This means we do not support the raising of animals solely for their skins or pelts. By utilising by-products, we minimise waste and contribute to a more sustainable cycle of resource use.
Thanks!

5぀星のうち5の評䟡

Tibetian rugs

Tibetian rugs, i love, so soft and comfortable, i so love Furmoo and can't fault any of their products.
Just fabulous, wanted to display a picture but... Wouldn't work🥺

2024幎10月22日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

SO pleased to hear this Maria. Thank you! :)

5぀星のうち5の評䟡

Tiebetan Sheepskin rugs

Bought the most beautiful Tiebetan sheepskin rugs from Furmoo. The quality is outstanding and so too is customer care. They are simply gorgeous. Thank you, have just had to order another. Cheers JT

2024幎10月9日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Oh Jude,
Thank you so much for your review! So pleased to hear you love your rugs.
Appreciate your order, and review!

5぀星のうち3の評䟡

My furmoo slippers cloth outer fell apart

I bought a pair of furmoo slippers about 3.5 years ago and it was instant love. Funky woolie blanket green colour outer and oh so snuggly lovely. Super comfy warm and toasty feet.
I’m writing my review now and have only given 3 stars because the cloth covering fell apart and my beautiful slippers became ragged and ugly. I’ve spent the better part of tonight trimming all the cloth off. I think the actual slippers will last me for life but the cloth that made them awesome, the point of difference of the brand: the outer retro blanket covering - sadly is rubbish. I think it’s acceptable that I would expect the outer to last as long as the slippers. Isn’t that the point of having a pair of furmoo?!
I wish I could add photos so you could see how they fell apart.

2024幎9月7日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Iris,
Thank you for your review, so pleased to hear it was instant love. However, I am disappointed to hear the blanket has come away from the slipper. Unfortunately our warranty doesn't extend to 3.5 years, and it does come down to natural wear and tear, however we'd love if you could get in touch with the team so we can discuss further!
hello@furmoo.co.nz
Bree & The Furmoo Crew :)

5぀星のうち5の評䟡

Good customer service

I've had very good customer service from Furmoo. They are easy and fair to deal with regarding returns.

2024幎8月15日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

So pleased to hear you think so - Thanks Maryanne :)

5぀星のうち1の評䟡

Handbag stinks

Hide handbag absolutely smells disgusting. It has like a dead animal odour. Cannot use it, waste of money. Had to get it out of my house because of the stench.

2024幎7月1日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi there,
We are so sorry to hear this, it sounds like the glue from manufacturing :( The team would be more than happy to replace this for you, if you could kindly get in touch with the team so they can assist you :)
hello@furmoo.co.nz

5぀星のうち3の評䟡

Sizes are larger than stated

Sizes are larger than stated. I purchased M for a size women's 7 and they were more like an 8.5. As I had purchased and held them for a gift outside the 15 days exchange period they would not be flexible with that. They were also quite loose fitting in the back and tighter in the front. Would not purchase again.

2024幎7月29日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Hi Colette,
I am sorry to hear this, we do have a 14 day return period ( which is flexible by a few days ) however please get in touch with the team so they can assist you exchanging these :)

hello@furmoo.co.nz

5぀星のうち4の評䟡

Love my Furmoo's

Love my Furmoo's! Always come back with new ideas and products. Great quality and an awesome team of people that share a passion.

2024幎7月20日
自発的なレビュヌ
furmoo.com ロゎ

furmoo.com からの回答

Thank you Tilly!

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