Furni レビュー 

65
•
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This sofa was a great choice - it looks stylish, the fabric and its color are brilliant, the deep seats are really comfortable. You can see that it is solidly made, everything is refined in detail.... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic service! You can safely order from Furni. Great communication throughout the entire process. I ordered a sofa and asked for it in a different color than the available options — this was no p... もっと見る

5つ星のうち5の評価

I've ordered online and it was a bit of a gamble as I didn't get a chance to see a furni sofa beforehand. Thru communication on whatsapp, the company gained my trust and I went for it. Delivery to... もっと見る

5つ星のうち1の評価

Very disappointed with this company!!!!!! First no delivery in to city centre, no communication, they refuse to return my payment for sofa they didn't deliver and try to change me additional 33... もっと見る

企業が回答しました

企業情報

  1. 家具製造業者

当該企業による記述

Furni was founded out of a passion for sophisticated furniture craftsmanship. We design and produce high-quality furniture in Poland, using our many years of experience. We have designed Furni products with various tastes and needs in mind. You will find modern poufs that combine aesthetics with functionality, as well as modular sofas that can be perfectly adapted to any interior. Ethically and ecologically made in Poland - all of our products are designed and manufactured in the picturesque region of Greater Poland near Poznań. All products reach our customers directly from our factory keeping prices as low as possible.


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4.2

ほぼ満足

TrustScore 5段階評価の4

65件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 66%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(65)

過去12か月のレビュー数: 26件

レビューを書く
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5つ星のうち5の評価

Perfect sofa and great quality

The sofa is so awesome. Perfect quality and it was delivered extremely fast. It is cozy and fits perfectly into my living room. Going to buy another Furni pouf now. 10/10 recommend!

2025年11月28日
自発的なレビュー
5つ星のうち1の評価

Purchase Scam

Scam. I never received my order after waiting a whole month. I didn’t receive so much as an update as to where my order was. I was forced to contact my bank in order to get my money back.

2025年9月26日
Furni ロゴ

Furni からの回答

Hi Tiana, thank you for your review. We cannot accept scam accusations as the order was shipped from our side 2x times but it was returned to us by uk customs. We then cancelled the ordered and refunded you the full amount. We never received any replies to our emails. Overall we shipped hundreds of sofas to customers across Europe and nobody ever called us a scam company so we cannot accept this. We apologise for the situation we wanted to fix it. Unfortunately without any contact we cannot do it so we proactively refunded the money after which you still opened a chargeback with your bank. Please reply to our communication so we can take it offline. We would also like to let every other customer / potential customer know that this is the only review of this type and never had any kind of issues like this one.

5つ星のうち5の評価

Merlot sofa - retro bliss 38

The customer service and support is amazing and fast to respond helping with any query! Fast delivery and easy installation. Super comfortable and gorgeous sofa and easy to design in any format you’d like.

2025年10月27日
自発的なレビュー
5つ星のうち5の評価

Very very happy

We were in doubt to order a sofa we had never seen or tested before but it looked very comfortable with the nice green fabric on the website. Once the sofa arrived we were very happy with the colour, seating & delivery. I would recommend this sofa to everyone!

2025年10月24日
自発的なレビュー
5つ星のうち5の評価

Nice people, great product

The MERLOT sofa i ordered sits and looks amazing. It was a little difficult to communicate by email at first, but when i added them on Whatsapp it all went smooth. The people are really nice and helpful. I’ll recommend them.

2025年9月11日
自発的なレビュー
Furni ロゴ

Furni からの回答

Thank you so much :)

5つ星のうち5の評価

Definitely recommend it!

We were unsure about buying a sofa online like this, without seeing it, but we were very pleased when it arrived! I can say you can buy without fear! We loved the model, the color, and it seems to be of great quality! (We hope it lasts as well, but we're already very happy). Just for your information, we thought the sofa came with metal pieces for connecting the sides between the modules, something that didn't come (it came only to connect the back to the sit), but for now it seems like it can be used without any problems and they don't come apart. Very good costumer service experience as well!

2025年5月10日
Furni ロゴ

Furni からの回答

Thank you so much

5つ星のうち4の評価

5-star sofa, 1-star customer service

Edit: The team apologized and told me that my experience is an exception. They gifted me 2 extra pillows due to my experience. I am updating my review here not to mislead anyone who is thinking about buying this couch. So far, everyone who sat on it asked where I got it from.
-------------------------------------------------------
Very comfy sofa. But delivery was a painful.

They tried to deliver the sofa twice, without letting me know in advance.

All communications via whatsapp (whenever they feel like responding). I had to ask them so many times if they know the delivery date. Every time, they said they don't know, because the delivery is done by a company they work with.

In the end, I received the sofa, after 2 months of effort. I didn't know they are not bringing it upstairs, however the driver was nice enough to help me, we carried 7 boxes of sofa up together.

Overall, it is a very comfy couch, but keep in mind that you need nerves of steel to deal with the customer service.

2025年6月23日
Furni ロゴ

Furni からの回答

Hi Elif,

Thank you again for placing your order, we are happy to hear you are satisfied with the sofa you purchased.

We would like to apologise for the delivery experience. It is important to point out that this issue has taken place due to the fact that we were ready to deliver the sofa ahead of schedule which in most cases is appreciated by customers. The first delivery attempt was made 2,5 weeks after you placed your order. The final delivery was made 2 months after placing your order due to the fact that a) we tried to deliver too early, b) you were away from home for a certain time during which time we had to move the sofa back to our warehouse in Poland to store it c) our factory was closed down for annual summer break at the beginning of August. We would like to stress out that this is not a normal experience and 99% of our orders are delivered on time without any issues.

WhatsApp is the most favourable form of communication as there is no risk of messages ending up in SPAM so it is the safest and fastest way to communicate hence why we mainly use that form of communication.

5つ星のうち5の評価

Will buy again!

I’m VERY happy with the product. The quality is amazing and the seating is nice and soft. Assembly was advised to do with 2 people, but can be done by one.

At first I thought the metal brackets were used ones, but upon contacting support they clarified that it is because they assemble the sofa as the last part of quality assessment.

2025年6月17日
Furni ロゴ

Furni からの回答

Thank you so much :)

5つ星のうち5の評価

Amazing chouch

High quality and beautiful couch. Wish I had room for two

2025年6月4日
Furni ロゴ

Furni からの回答

Thank you! We are very happy to hear this, Best Regards Furni Team

5つ星のうち5の評価

Excellent

I ordered a sofa corner from the company furni, the sofa is amazing, very good quality and good work. The fabric is very good and soft. I highly recommend the company furni.

2025年7月10日
自発的なレビュー
Furni ロゴ

Furni からの回答

Thank you for your review Diana :)

5つ星のうち4の評価

We love our couch

We love our couch. The quality is really good and it was easy to put together. We have received many compliments from friends about it.

Loosing 1 star as we were not notified when our couch was going to be delivered, for example 2/3 days before. We just received a call and then messages from the delivery driver that he was there. We weren’t home so could not receive it that day.

Thankfully we were able to reschedule for the next day - which was great.

Overall I recommend!!

2025年4月13日
Furni ロゴ

Furni からの回答

Oisin thank you for your honest review, we are working on building a world class customer experience here at Furni and your review helps us a lot.

5つ星のうち5の評価

Furni is a great choice!

This sofa was a great choice - it looks stylish, the fabric and its color are brilliant, the deep seats are really comfortable. You can see that it is solidly made, everything is refined in detail.

Delivery is also impeccable - fast, hassle-free, and the couriers are very helpful and polite. The furniture meets all expectations, both visually and in terms of use.

2025年4月7日
Furni ロゴ

Furni からの回答

Thank you Michal, we are delighted to hear this

5つ星のうち4の評価

Very satisfied

I had an issue with the company, but it was resolved quickly and professionally by their support team. I really appreciate their responsiveness and care. Very satisfied with the service overall!

2025年4月8日
Furni ロゴ

Furni からの回答

Irin your reviews means a lot to us, thank you!

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