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Furniture Plus Online レビュヌ 

602
•
TrustScore 5段階評䟡の4

3.9

家具店
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... もっず芋る

5぀星のうち5の評䟡

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... もっず芋る

5぀星のうち5の評䟡

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... もっず芋る

䌁業情報

  1. 家具店
  2. 寝宀家具店

圓該䌁業による蚘述

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.

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3.9

ほが満足

TrustScore 5段階評䟡の4

602件のレビュヌ

5぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(602)

過去12か月のレビュヌ数: 4件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Excellent quality furniture

Excellent quality furniture at a fair price. Had some issues with delivery times (due to items being stuck at the port) but was kept informed throughout and I was even offered an alternative (and more expensive) bed frame due to the delay, at no additional cost. The delivery guys were brilliant on all three occasions and the customer service team were friendly, responsive and helpful!

2021幎7月27日
自発的なレビュヌ
5぀星のうち2の評䟡

Furniture arrived damaged

Furniture arrived damaged. Repaired it myself as i couldn’t wait another 6 - 15 weeks for it to be replaced

2021幎7月18日
Furniture Plus Online ロゎ

Furniture Plus Online からの回答

18/07/2021

Thank you for your review.

I'm really disappointed and confused you have only given us a two star review. (I'm not even sure this review is for us)

This is the first we have heard of any issues with your order which was delivered over six weeks ago on the 3rd of June.

If we had been notified of any problems with your order we would have been more than happy to resolve any issues you had by offering a repair or exchange. (We still are). To not be given the opportunity to resolve the problem and to then receive a 2 star review is very frustrating.

I'm also not sure why you think it will take 6 - 15 weeks to replace the furniture as your original order only took 17 days.

I will contact you privately to see if I can resolve these issues.

Thanks

Lewis
Furniture Plus

27/07/2021

I have sent an email to the customer to query and help resolve the issues he has had.

Unfortunately he has chosen not to reply/engage with my attempt to contact him.

Like lots of small businesses, the last 18 months have been extremely challenging. It's really sad a customer has felt it necessary to leave such a poor review without giving us the opportunity to help.

We try our upmost to resolve any issues we have with our product or service. If we're unable to help then we offer a refund.

I just hope others who read this review, will see it as being unreasonable/unfair, and see we have hundreds of 5 star reviews for a reason.























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