Furnoo London レビュー 55

Furnoo London からの回答

2026年3月28日

Dear Rebecca,

Thank you for your wonderful feedback! We are absolutely delighted to hear that all your lamps arrived right on time and that you find them amazing. Ensuring our customers receive beautiful products promptly is exactly what we strive for. Thank you for choosing Furnoo London to brighten your space!

Best wishes,
Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Yuko,

We are genuinely sorry to hear that you are disappointed with your recent purchase, as customer satisfaction is always our top priority.

Our customer support team has actively tried to reach out to you to resolve this, but we haven't received a response yet. Please kindly check your inbox and spam folders.

To address your concerns: we offer a diverse catalog of over 250 products and operate with four different warehouses. Because of this, our logistics, tracking formats, and shipping partners vary depending on where a specific item is dispatched from. While we take great pride in the quality of our pieces and have countless satisfied customers, we take your feedback regarding the material very seriously.

We completely stand behind our brand, but we also want you to be fully satisfied. If the product did not meet your expectations, there is no issue at all. We are ready to send you a free return label and process a full refund immediately.

Since we are unable to reach you, please reply to our previous emails or contact us directly at contact@furnoo.co.uk so we can make this right for you.

Best regards,
The Furnoo London Team

Furnoo London からの回答

2026年3月28日

Dear Nicole,

Thank you for your kind words! While we are sorry that the item wasn't the perfect fit for you this time, we are absolutely thrilled to hear that Carla and our support team provided you with a seamless and professional experience. Exceptional customer service is a top priority for us. We hope to have the pleasure of welcoming you back to Furnoo in the future!

Warm regards,
Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Customer,

Thank you so much for your feedback! We are delighted to hear that you love the product and that it arrived in perfect condition. We sincerely apologize that the delivery time took longer than expected on this occasion. We are continuously working closely with our logistics partners to speed up our shipping processes. We hope you truly enjoy your new piece!

Best regards,
Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Georgia,

Thank you so much for this wonderful 5-star review! We are absolutely thrilled that you had such a perfect experience from start to finish—from our communication and packaging to the lamp itself. Your high recommendation means the world to our team. Enjoy your beautiful new lighting!

Best wishes,
Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear V Sanghani,

Thank you for taking the time to leave such a fantastic review!
We are so happy to hear that our team could resolve your queries quickly and professionally. Providing top-notch customer support is at the heart of what we do, and your kind words truly make our day. We look forward to serving you again in the future!

Warmly,
Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Eva,
Thank you so much for your wonderful feedback! We are thrilled to hear that our team could resolve your issue quickly and effectively. Offering an unbeatable balance of design, quality, and price is exactly what we strive for at Furnoo London. We are delighted that this was a great first experience, and we can't wait to welcome you back for your next purchase!
Warm regards, Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Aaron,
Thank you for taking the time to leave an honest review. We are so glad you love the stylish design, but we sincerely apologize that the craftsmanship on your specific item fell short of our usual standards. While occasional manufacturing hiccups can happen, we are very pleased that our customer support team was able to step in quickly and provide a fair resolution for you. Your feedback is incredibly valuable as it helps us improve our quality control. We hope the lamp still adds a beautiful touch to your space!
Best regards, Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Nicholas,
Thank you for the glowing 5-star review! The KAJA lamp is definitely a favorite for creating a relaxing, warm ambiance, and we are absolutely delighted to hear that it brings such a calming mood to your living room. Thank you for choosing us to light up your beautiful space!
Best wishes, Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Paulina,
Thank you so much for your kind words! We know how important it is for online purchases to match expectations, so we are absolutely thrilled to hear that both models look just as beautiful in your hands as they do in our pictures. We hope they add the perfect touch of style to your home.
Warmly, Team Furnoo

Furnoo London からの回答

2026年3月28日

Dear Verena,
Thank you so much for this incredible review! We are thrilled to hear that you love the quality of your new lights and that they look exactly as you expected from our photos. Providing fast, helpful, and accurate customer support is something we truly pride ourselves on at Furnoo London, and we are so glad our team could assist you smoothly. Your high recommendation means the world to us. Enjoy your beautiful new lighting!
Warm regards, Team Furnoo

Furnoo London からの回答

2025年12月14日

Thank you for sharing your experience with us!
We’re truly sorry about the issue caused by the carrier, but we’re very glad we could resolve it quickly for you.
Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to Carla 🤍
Enjoy your light!

Furnoo London からの回答

2026年3月28日

Dear CJ,

We take such serious accusations to heart, as transparency and customer satisfaction are the core values of our brand. We would like to clarify the situation regarding your Moon Lamp.

According to the official tracking records, your order was safely delivered to a designated local pickup point in your area, rather than directly to your door. Our customer support team reached out to you multiple times via email to provide you with these collection details and assist you, but unfortunately, we never received a response.

Since the system marks it as successfully delivered to the pickup location and we haven't heard back from you despite our efforts, we assumed you had collected your item. We completely understand the frustration of receiving an automated review request while you were unaware of the delivery status, but please rest assured that your order was fulfilled.

If you still haven't retrieved your package or are experiencing any further issues, please reply to our previous emails or contact us directly at contact@furnoo.co.uk. We are always here to help and ensure this is fully resolved for you.

Best regards,
The Furnoo London Team

Furnoo London からの回答

2025年12月11日

Hi Guillaume,

Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the design of the product! However, we are truly sorry to hear that the lighting quality did not meet your expectations given the price point.

We take quality and value for money very seriously, and your comments will help us improve our future collections. We would love the chance to turn this experience around for you. Please feel free to reach out to us directly at contact@furnoo.co.uk so we can find a solution that makes you happy.

Best regards, Furnoo London Team

Furnoo London からの回答

2025年12月11日

Thank you so much for your lovely review! We are thrilled to hear that your package arrived on time and that you are happy with the quality. We look forward to serving you again!

Best regards, Furnoo London Team

Furnoo London からの回答

2025年12月7日

Dear Customer,

Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.

If you ever need any assistance, we're always here for you.

Warm regards,
Furnoo London Support Team