FRAUD & MISREPRESENTATION
FRAUD & MISREPRESENTATION — $4,734 paid, no coat, no refund
I ordered a Reversible Sheared Mink Coat on January 31, 2026 for US$4,734.40, specifically because the website showed it as IN STOCK and I needed it urgently for shipment to Dubai.
Immediately after ordering, they told me it required "longer production time" — contradicting the in-stock claim. On February 3rd they asked if I could wait 2 weeks. I agreed, on the condition I received it by February 23rd. On February 9th they explicitly confirmed in writing: "No worries! Our production team is committed to finishing the item on time, and we will have it delivered before Feb 23, 2026."
Feb 23rd came and went with no delivery. The USPS tracking link they provided on Feb 18th has shown the coat stuck at the Jamaica, NY International Distribution Center ever since — never moving. Notably, for a Canadian company, the shipping label was created in Lewiston, NY — raising serious questions about their actual operations.
What followed was a series of shifting excuses:
• Feb 24: "Unforeseen circumstances" causing transit delays
• Feb 26: Blamed Trump tariffs on imports — then admitted this was wrong when I pointed out tariffs apply to imports, not exports
• Feb 26 (revised): Claimed customs is checking "all goods going in and out" — which is false; I was receiving other international packages normally throughout this period
• March 26: Now blaming "issues in the Middle East" — which began well after my February 23rd deadline
On March 1st I formally requested cancellation and a full refund, given the missed guaranteed deadline and multiple misrepresentations. They refused, saying I could "return the coat when I receive it" — despite having no idea where the coat actually is.
To summarise: they advertised a product as in stock when it wasn't, gave a written delivery guarantee they didn't honour, provided false excuses including incorrect tariff information, cannot locate the shipment, and are holding nearly $5,000 of my money with no resolution in sight.
I am pursuing a chargeback and reporting this to consumer protection authorities. Avoid this company.
Fur Source からの回答
Hello Sameer,
We are writing to formally address your concerns and provide an update on the current status of your order.
We want to state unequivocally that FurSource.com is not a fraudulent operation. We have remained in consistent communication with you throughout this process, responding to your inquiries in a timely manner to provide the information available to us from the carrier. While we understand the frustration caused by transit delays, our continued engagement with you and our active investigation with the shipment status demonstrate our commitment to resolving this.
Regarding your request for a cancellation and refund, we must clarify our position, your order was dispatched and is currently in the custody of the courier. Once an item is in the international shipping stream, it is physically impossible for us to intercept or "cancel" the delivery.. A refund can only be processed once the item is returned to us or if the carrier officially declares the package lost following their investigation.
We kindly ask for your continued patience as we navigate current global logistics. We have been informed that there is currently a lack of flight progress and availability because of the current situation in Dubai, which is causing a significant backlog at international distribution centers. This is a regional transportation issue that is unfortunately affecting all carriers and is out of our control.
To further help you, we have already filed a formal claim with USPS to locate the package. We are currently awaiting their official outcome. This is a mandatory step in the shipping process for high-value international insurance claims.
We are not "holding" your funds; we are following standard international trade procedures for goods that have been shipped but delayed by third-party logistics. We will continue to monitor the USPS investigation and will provide you with any updates of the shipment and outcome of the investigation as soon as it is received.
We ask for your continued support and understanding on this matter.
Sincerely,
Customer Service
