Fusion Fibre Group レビュー 

Fusion Fibre Group からの回答

2025年8月29日

Hi Nicola,

Thank you for the fantastic 5-star review! We completely understand how frustrating it can feel to call customer service, so we’re delighted to hear our advisor was able to resolve your query quickly and with patience. We’ll make sure your feedback is shared with the team.

If you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月26日

Hi Lucy,

Thank you for the wonderful review! We are so pleased to hear that Liam and Tegan were attentive, kept you updated throughout the process, and made sure everything was clearly explained.

If you ever need anything else, we are always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月26日

Hi Ben,

Thank you for the fantastic review! We are so pleased to hear Liam was friendly, patient, and able to get the Wi-Fi up and running quickly in your new apartment. We will be sure to share your positive feedback with him.

If you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月26日

Hi there,

Thank you for taking the time to leave a review. We are sorry to hear there was a delay in getting back to you, but we are pleased our advisor was attentive and able to resolve the issue quickly once you were in touch.

It is great to know that overall you are happy with our service and have recommended us to friends and family. If you ever need further support, we are always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月15日

Hi Martin,

Thank you for the great review! We’re so pleased to hear our advisor was patient and able to guide you clearly through getting your new full fibre broadband connected. We’ll be sure to share your positive feedback with the team.

If you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月11日

Hi Mrs J Bailey,

Thank you so much for your kind review! We are so pleased to hear you found our team helpful. If you ever need anything else, we’re always here to assist.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月11日

Hi Shanta,

Thank you for the great review! We are delighted to hear our team was extremely helpful and polite, and that we could guide you through each step perfectly. We will share your kind feedback with the team.

If you need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月8日

Hi there,

Thank you for the fantastic review! We’re so pleased to hear that Tiegan provided excellent support and showed such great patience during your calls. We’ll be sure to share your A* feedback with her.

If you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月6日

Hello,

We are really sorry to hear about the issues you experienced following your installation, and we appreciate you taking the time to share your feedback.

We understand how frustrating this situation must have been, and we sincerely apologise for the confusion and lack of communication you encountered. We are continuing to improve our internal systems, including how we manage billing and customer communications, to help prevent situations like this in the future.

If you ever decide to try our service again, we are confident that the improvements we have planned will provide a much smoother and more reliable experience. We truly value your feedback and hope we might have the chance to make things right down the line.

Kind regards,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年8月1日

Hi John,

Thank you for the great review! We are delighted to hear your installation in Hedley went smoothly and that the team were helpful with your custom router setup. It is fantastic to know you are already seeing a major speed boost, and that the grandkids are happily online without any buffering!

If you need anything in future, we are always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月31日

Hi Cecil,

Thank you for the great review! We're so glad to hear you found our team kind, knowledgeable, and helpful. It is always our goal to provide clear and friendly support, so it’s lovely to know that came through.

If you ever need anything else, we’re here to help!

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月30日

Hi Sonia,

Thank you for taking the time to leave a review. We're very sorry to hear that your connection didn’t go as expected at first, but we’re so pleased Liam was able to turn things around quickly and get everything running smoothly.

It’s great to hear he made the process clear, patient and easy to follow. We’ll be sure to pass on your feedback, and if you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月30日

Hi Martin,

Thank you for your detailed review! We're really pleased to hear that our support team was easy to reach, attentive, and a pleasure to speak to throughout your experience. It's great to know the replacement equipment arrived promptly and at no cost.

We understand it may take a little time to be sure everything’s fully resolved, but please rest assured that we're committed to seeing it through. If you need any further support, we're always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月29日

Hi Tracey,

Thank you for the great review! We are so pleased to hear that Megan was brilliant and guided you through everything step by step. We'll be sure to share your kind feedback with her.

If you need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月25日

Hi Anna,

Thank you for the positive review! We are so pleased to hear that Liam made your experience smooth and informative, even while closing your account. We would be delighted to welcome you back if your circumstances change in the future.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月25日

Hi Lauren,

Thank you so much for your review! We are so pleased to hear you found the team polite, helpful, and easy to communicate with. Your recommendation means a lot to us.

If you ever need anything, we’re always here to help!

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月23日

Hi Ludovit,

Thank you so much for your review! We’re really glad we could resolve the issue quickly for you, that’s exactly what we aim for.

If you ever need anything else, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月23日

Hi Lee,

Thank you so much for the fantastic review! We are delighted to hear that Liam made the reconnection process easy, and got you back online without any hassle. He is a real credit to the team, and we will be sure to pass along your positive feedback.

If there is anything else you need, we’re always here to help.

Thanks again,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月22日

Hi Mark,

Thank you for your feedback. We are sorry to hear about your recent experience. It is important to us that every enquiry is handled with care, and we regret that you felt like your questions were not being heard.

If you are still considering joining us, we would love the chance to answer all your questions properly. Please feel free to give us another call and select Option 1, and our team will be happy to help. To provide an accurate quote, we will just need your full address, email, and phone number.

We appreciate you taking the time to share your experience, and we hope we can assist you better next time.

Thanks,
Fusion Fibre Group

Fusion Fibre Group からの回答

2025年7月22日 に更新

Hi Hannah,

Thank you so much for your wonderful 10/10 review! We're delighted to hear that Nathan was both helpful and patient throughout your setup. We’ll be sure to pass it on to him.

If you ever need anything else, we’re always here to help!

Thanks again,
Fusion Fibre Group