Scam Company
Do not order from this company. Ordered 2 dresses for family wedding neither looks like the pictures. Over priced pieces of shit and they make it impossible to return and get your money back!
2026幎7æ12æ¥
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Venture Into FUTELLE Say goodbye to all limits, and curate the perfect wardrobe of high-quality, fashionable clothing representing your unique style.
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Iâm not ordering until I know whatâŠ
Iâm not ordering until I know what material the clothing if made of. Nothing on the site mentions this. Why not?
2026幎7æ9æ¥
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Futelle ããã®åç
Dear LlynneïŒ
We sincerely apologize for the poor experience you had.
Your valuable feedback is very important to us, and we will immediately and rigorously improve our product presentation.
If you need any further assistance, please feel free to contact us. We will actively and properly resolve your issue. We hope to have the opportunity to improve and earn your approval again.
Very straightforward
Very straightforward. Would like ti see the entire cart in the screen instead having to scroll back and forth when reviewing/deciding.
2026幎6æ27æ¥
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Futelle ããã®åç
Dear Lee,
Thank you so much for your comments and feedback! We are always looking to improve our website, so we really appreciate you sharing your ideas. We will listen to and collect customer feedback to make the website even more convenient for customers to shop on.
Best Regards
This company sucks
This company sucks. They sent me the wrong item that took weeks to arrive after the event I needed the outfit for was already passed. I ordered a red jumpsuit. They sent me a polka dot black and white house dress that looked like a mini mouse outfit. When I asked to return it they told me to keep it and sent me the item I originally ordered. Apparently there is no refund policy from this company - DO NOT BUY ANYTHING FROM THEM. Update never sent me what I ordered or refunded me...now they are asking me to email a different department a picture of the wrong item that I already provided...
2026幎6æ12æ¥
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Futelle ããã®åç
Dear Sheilah Faust,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@futelle.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Just ordered one item for now
Just ordered one item for now. Will await the completed purchasing process before I can express my experience.
2026幎6æ17æ¥
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Futelle ããã®åç
Dear Carryl Allen,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I absolutely adore the fashions and IâmâŠ
I absolutely adore the fashions and Iâm looking forward to receiving them and wearing them and having fun with them. I was a bit disappointed that none of the discount codes worked.
2026幎6æ13æ¥
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Futelle ããã®åç
Dear Stephanie,
We sincerely apologize for your unpleasant shopping experience.
We are always committed to improving customer satisfaction.
During this inconvenience, could you please provide your order number?
We will contact you via email as soon as possible to resolve the issue. Thank you!
We wish you all the best!
First time on easy to use website
First time on your website. So far so good! Love your 100% linen products and hope quality is Good!
2026幎6æ11æ¥
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Futelle ããã®åç
Dear deb,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The photos of the expected purchaseâŠ
The photos of the expected purchase lookâs well made and vivid in color. I pray it arrives as such!
2026幎6æ3æ¥
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Futelle ããã®åç
Dear felicia gooden,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
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