NEVER RECIVE ITEM. Yeah, you guys are liar and your rip-off.Call your phone number 919-666-2111.It does not work bs. And also I can't check order .Yeah right you take this seriously. Please even th... もっと見る
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I ordered a poster on Black Friday but despite their policy, there was a chance I wasn't going to receive my poster in time for Christmas. After some back and forth with customer service, they were ab... もっと見る
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Only delivered on 2/3 of order. They have no phone number to call and their contact email does not work. 1/10/2022 In their reply to this review they mentioned message must have gone to their... もっと見る
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This piece has made quite a statement in my home and we got tons of compliments. Easy to hang (comes with hangers attached to each canvas) and looks just beautiful. Great delivery, no issues or dama... もっと見る
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企業情報
当該企業による記述
The World Top Gallery Canvas Wall Art Enter in the search bar your favorite topics to observe the masterpieces never seen elsewhere.
連絡先
92101, San Diego, 米国
- info@fyiplanet.com
- fyiplanet.com
WASTE OF MONEY
So I received the item in a timely manner BUT I was highly disappointed. The canvas was thin and flimsy and along with the size it was not worth 170 bucks. Should not have cost more than 50 or 60 bucks. I will not be ordering from them again.
2023年1月4日
自発的なレビュー
FYIPlanet からの回答
Dear Valued Customer,
We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
Literally worst company I've dealth with online
Customer service is a JOKE. no contact phone number. Email address listed gets bounced back 90% of the time due to "webmaster failure". So you have to resend emails 10x to hope it goes through. It has now been 2.5 weeks with no order update. Tried to cancel it, requested a cancellation 4 days ago now with no reply. STAY AWAY. This is literally the most unprofessional excuse for a business I've ever dealt with online.
Going to have to dispute charges with the bank now. Great. I would give ZERO stars if I could.
2023年2月14日
自発的なレビュー
I’ve been trying to return my order
I’ve been trying to return my order, but the one they provided is not a valid email, and nothing I’m sending is getting through. I’m not sure if I’ve been scammed but if this is a real company, they need to have customer service available to their consumers.
2022年12月12日
Literally one of the worst companies I've dealt with
This company is one of the worst companies I've dealt with online. THEIR CUSTOMER SERVICE EMAIL DOES NOT WORK! With no other means to contact them, it gets returned to sender via delivery fail. What kind of company can't even manage their email account? I placed an order 1 week ago, have received no order update whatsoever and have no possible way of contacting them. I'm going to have to call my bank to dispute the charges. What a waste of time and a terrible company.
2023年2月7日
自発的なレビュー
i have never got my order and no one…
i have never got my order and no one will contact me to tell me what is going on
2023年1月5日
The picture came damaged and after…
The picture came damaged and after hearing back once, there has been no replies to several follow up emails. I would like a refund
2023年1月10日
FYIPlanet からの回答
Dear Customer,
We are sincerely sorry that the product was damaged during transit. Per your request, we have refunded you promptly. You will receive the refund shortly depend on your issuing bank.
Thank you for your journey with us.
FYIPlanet からの回答
Dear Customer,
According to the tracking information of your order, it seems that the package has successfully been delivered to you recently. And we really hope that the package still remains intact during shipment and the product itself is flawless.
We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
Stay far away, potential scam risk
Still haven’t see my blanket, over a month later. Item has been “ready to ship” for like 26 days, and us being marked as shipped. No tracking update, no response from customer service, the email for customer service will not receive emails so it’s impossible to get in touch with them. Stay far away
2022年12月26日
Luv my 5 canvas prints
Luv my 5 canvas prints. Going to look perfect in living room. Beautiful! I just felt they were over priced but I’ve been looking at them for years so I just decided to get them for myself & I’m glad I did!
2023年1月11日
FYIPlanet からの回答
Dear Valued Customer,
We thank you for your positive feedback! Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
ORDER EARLY!!!
I ordered a poster on Black Friday but despite their policy, there was a chance I wasn't going to receive my poster in time for Christmas. After some back and forth with customer service, they were able to expedite the shipment and get it to me by Dec 21st! The quality is outstanding and the poster was packed very well. Their customer service was helpful but sometimes outgoing emails would fail to be received by their server.
2022年12月21日
FYIPlanet からの回答
Dear Valued Customer,
We thank you for your positive feedback! Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
You shipped the wrong product… I…
You shipped the wrong product… I ordered a 3 panel design and got a smaller 5 panel, the quality of the photo was poor. I sent an email asking to ship the product back for a refund and received no response. Will never buy from this site again.
2022年12月8日
FYIPlanet からの回答
Dear Valued Customer,
We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
I have been waiting to hear back from…
I have been waiting to hear back from the company for three weeks. No excuses. Why they still do not have a customer service phone number is unbelievable and then to blame it on Covid. I would not buy anything from them as you need to have customer service and they have none
2022年12月22日
自発的なレビュー
FYIPlanet からの回答
Dear Valued Customer,
We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
Buyer Beware! Are they even real?
I placed an order on Nov 24 for a 5 piece painting that I really wanted and as of today, Dec 21, I have gotten no confirmation that they have even accepted it. The very next day after ordering it I realized that I didn’t choose expedited shipping and I emailed them 4 times with 2 of them coming back. After weeks of no communication and no updates, I figured that maybe I needed to order it as expedited. So I placed a brand new order on December 16 for the same product and this time expedited. Mind you, I never canceled the first order. Here we are on December 21 and I have tried emailing them from several emails, I have reached out through the Shop app, I have been as patient as I could be and yet they will not even acknowledge that they received either order and it’s become obvious that it won’t be here for my NYE event. I see that they at least tried to respond to some people on here but the moral of the story in looking at their reviews and now after this horrifying experience personally is THIS COMPANY is SHADY as HECK!!! I don’t know if it’s a 1 person company stealing money or some foreign company scamming people but I would highly suggest you be very careful and look for someone else who has a phone number and working email!
2022年11月24日
自発的なレビュー
FYIPlanet からの回答
Dear Valued Customer,
We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
I was a little worried about the…
I was a little worried about the shipping speed but it needed up being perfect! Great gift thank you
2022年12月10日
FYIPlanet からの回答
Dear Valued Customer,
We thank you for your positive feedback! Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
Wrong item delivered
I received the wrong item. Left a whole bunch of emails and no response. It took 2 weeks to receive the wrong item which means receiving the right one in time for Christmas is not going to happen.
2022年11月30日
FYIPlanet からの回答
Dear Customer,
We sincerely apologize for the inconvenience we have caused to you.
As for your issue, we would really appreciate if you can inform us again of the situation. As we have done a full check, we still can't find your emails.
We look forward to your reply.
never recieved my item
2022年10月19日
FYIPlanet からの回答
Dear Customer,
We sincerely apologize for the inconvenience we have caused to you.
As for your order, it has been delivered to you recently, please check it at your earliest convenience. Once again, we are really sorry that our late delivery cause our customers such anxiety. We promise that we would fix this issue as soon as possible.
Thank you for your understanding.
THIS COMPANY IS SCAMMING!
I paid for expedited processing and shipping, close to $50 extra plus artwork. The total price came to over $200. They kept my money and did not send me the product. I can't cancel because they removed their "cancel order" button and their customer service email address comes back as "undeliverable" They are scamming people. DO NOT BUY FROM THIS COMPANY.
2022年10月30日
自発的なレビュー
FYIPlanet からの回答
Dear Customer,
We sincerely apologize for the inconvenience we have caused to you.
As for your order, it has been delivered to you recently, please check it at your earliest convenience. Once again, we are really sorry that our late delivery cause our customers such anxiety. We promise that we would fix this issue as soon as possible.
Thank you for your understanding.
Nonexistent Customer Service
Received my order, and it was the wrong size entirely. Used their email to request a refund and it was rejected multiple times. Don't think I'll be getting my money back. Never buying from them again.
2022年11月2日
自発的なレビュー
FYIPlanet からの回答
Dear Customer,
We really appreciate your feedback about the quality of the products. But we're afraid that there might be a misunderstanding while our customers purchasing the orders. For better overview of the case, we have sent you a detailed email, please check it at your earliest convenience.
Thank you.
POOR CUSTOMER SERVICE !!!
I purchased a 5pc canvas on 10/7/22 and haven't received anything other than confirmation of purchase. I wish I would've read the reviews before buying from this site.They have no way of communicating with customers because of faulty email and no phone numbers. Will cancel payment if I don't receive anything by Friday.
2022年10月24日
自発的なレビュー
FYIPlanet からの回答
Dear Customer,
We sincerely apologize for the inconvenience we have caused to you.
As for your issue, we have contacted our Carrier to push the process forward as hard as we could. Due to huge number of orders in the end of year season, delivery timeline us subjected to change unexpectedly. But please rest assured that we are still doing our best to make delivery to you as soon as possible.
We would get back to you as soon as possible once we have any updates.
Thank you for your understanding.
No customer service what so ever
No customer service what so ever. Have tried to cancel order from the get go
There is no one anywhere to respond to any email or customer service whatsoever. Do not waste your time or money on this site . Product came in from Wohan China
2022年8月19日
FYIPlanet からの回答
Dear Customer,
As for what may concern you, it is completely normal nowadays to have some factories placed in China. Factories have improved their processes, quality control, and worker training over time. Even so, with our close supervision, we would still guarantee sophisticated workmanship, attractive designs and reasonable prices.
If you have any concerns, please contact us via email.
Thank you
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