Gaggia UK レビュー 933

Gaggia Direct is a great company to deal with, and their customer care is second to none!

I had an issue (of my own making) with my Gaggia coffee machine, and contacted Gaggia Direct for help. I had a Zoom call with one of their engineers, which was a great experience, then a further conversation for support with Raj who is the MD of the company.
The care I received as one of their customers was nothing short of fantastic, which sadly is a rare thing these days!
I wouldn’t hesitate to recommend both the company and their staff for help and advice when you have a Gaggia machine, or are even thinking of getting one.

Fantastic level of service which helped sort the problem with my coffee machine out with a minimum of fuss.

Amazing experince with Gaggia UK team, zoom rooms are super useful!

Informed engineer.
Directions given over the phone were accurate and professional.
Very pleased.

Fast delivery
More importantly coffee is the best

My query was quickly and efficiently dealt with. Team were excellent and very knowledgeable and courteous

Had a problem with my 5 month old Classic.

After a couple of Zoom talks with their engineer we were unable to fix it. They immediately arranged for collection and repair and the machine was returned within 5 days.

Fantastic response and example of outstanding customer service.

There were 4 times of delivery
No notification in advance
2 times of delivery were failure because of “no body at home”
The 1st time I got the coffee maker was certified as “faulty machine” after seeking support service through zoom meeting

I spent almost 2 weeks (my Christmas holidays) to wait for it! Finally I got the normal conditions one at the end of my holiday:(
It made me quite frustrated!

Great technical support diagnosed issue meaning I didn’t need to send coffee machine away for service.

Great machine, lives up to the reviews.
The customer service is excellent, I had an issue, emailed that day and was able to discuss it with Rav on zoom the very next day.
Would definitely recommend Gaggia

Absolutely fantastic personal touch customer service. All done by Zoom.

Raj is a star!

Excellent quality of the product and customer service, quick delivery.

I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.

The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..

Best customer support ever, gutted with the outcome but all the team at Gaggia UK couldn’t have tried harder.

Excellent customer service. Very helpful and knowledgeable staff

Staff friendly and knowledgeable. I highly recommend this company.

the best experience of customer service and product, above and beyond expectations thank you Raj and Katie