Gain The Edge Official レビュー 10,338

Gain The Edge Official からの回答

3日前

Hi Gary,

Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.

I’d like to clarify how our subscription works to avoid any confusion. When selecting the subscription option at checkout, customers receive a discounted price per pair compared to the one-time purchase price. In return, the subscription includes recurring deliveries (as selected) and is subject to a minimum commitment period outlined clearly in the terms at checkout.

We understand your concern regarding your son’s order. However, all subscription details—including pricing, recurring deliveries, and commitment terms—are presented at checkout before purchase, and customers must actively select the subscription option to proceed.

If you choose to proceed with an immediate cancellation, you are not required to continue the remaining subscription cycles. In this case, you would only need to pay the price difference between the subscription rate and the standard one-time purchase price, rather than the full remaining subscription term.

We always aim to be transparent with our pricing and subscription structure, and we’re sorry to hear this was not clear in your case. Your feedback regarding marketing clarity and customer experience has been noted and will be shared with the team for review.

As for the total amount you need to pay or the price difference, kindly reach out to sheila@gaintheedgeofficial.com so we can provide a full breakdown of the amount due and address any concerns you may have.

Thank you so much for giving us the opportunity to resolve and assist you.

Gain The Edge Official からの回答

3日前

Hi there,

Thank you for your message, and I’m sorry to hear about your experience.

We take all product feedback seriously, especially regarding quality concerns. Our socks are designed to be washed under normal conditions as outlined in our care instructions, and we understand your frustration if you feel they are not performing as expected.

Please kindly reach out to sheila@gaintheedgeofficial.com so we can look into this for you and provide the appropriate support.

Gain The Edge Official からの回答

3日前

Hi Pinar,

Thank you for sharing your feedback, and I’m sorry to hear about your experience.

You can also reach out to us via Instagram if you need assistance, as well as through our email support team, who always aim to respond as quickly as possible.
In some cases, orders cannot be cancelled if they have already entered the shipping process, which is why we’re sometimes unable to make changes once an order has been dispatched.

As for the return label, unfortunately, we don’t offer free returns. However, if you return your order for an exchange, you will only need to cover the return postage, and the reshipment of the exchange items will be free of charge.

We understand this may be frustrating, and we’re sorry if your experience did not meet expectations. We always aim to improve both our service and processes based on customer feedback.

Gain The Edge Official からの回答

3日前

Hi Dan,

Thank you for your message, and I’m sorry to hear you feel this way.

We would like to clarify that all subscription details, including pricing, recurring deliveries, and the minimum commitment period, are clearly presented at checkout before an order is completed. Customers must actively select the subscription option to proceed, and it is not added automatically.

If you are referring to a subscription order, this includes a discounted price per pair in exchange for an agreed minimum commitment, as outlined in the terms shown at the point of purchase.

We’re always happy to look into your order and help clarify how it was processed. Please reach out to one of our team at sheila@gaintheedgeofficial.com so we can review this for you and assist further.

Gain The Edge Official からの回答

3日前

Hi Matthew,

Thank you for sharing your feedback, and I’m sorry to hear that you feel this way.

We’d like to clarify that our socks are custom-designed and manufactured to our specific performance standards, with materials and construction chosen for grip, durability, and comfort during training and everyday use. While some basic materials may exist across the market, our product is not simply a rebranded item — it is developed, tested, and refined to meet the performance requirements we set for athletes.

We also take pricing and product value seriously, and our costs reflect not only the product itself, but also design, quality control, packaging, logistics, and customer service support.

That said, we understand our products may not be for everyone, and we respect your opinion. We always welcome feedback as it helps us continue improving.

If you need help or have any issues, feel free to reach out to us at support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi Harri,

Thank you so much for your feedback!

We’re really happy to hear you’re enjoying the quality of the grip socks and that the delivery experience was smooth and efficient.

Your support means a lot to us!
If you ever need any assistance or have any questions, feel free to reach out to us anytime at support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi Ty,

Thank you so much for your kind review—we really appreciate you taking the time to share your experience!
We’re glad we were able to get everything sorted quickly for you, and it’s great to hear that our team was able to assist you promptly.

It also means a lot to hear that you’re enjoying the grip socks!

Thank you again for your support and recommendation. If you ever need anything or have any questions, don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi Tony,

Thank you so much for taking the time to share such a detailed review—we truly appreciate it!

We’re thrilled to hear that you’re enjoying the quality, comfort, and performance of your socks. It means a lot to know they’re delivering both in training and everyday wear. We’ve put a lot of focus into making sure our products feel premium and long-lasting, so your feedback really means a lot to the team.

It’s also great to hear that the subscription experience, from delivery to customer support, has been smooth and reliable for you. We always aim to make the entire process as easy and enjoyable as possible, so we’re glad that’s been reflected in your experience.

Thank you again for your support and recommendation—it genuinely means a lot to us! If you have any questions or need assistance, please don’t hesitate to reach out at support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi Garry,

I’m really sorry to hear about your experience, and I understand how frustrating this situation must have been.
We do our best to action order changes as quickly as possible, however, once an order enters processing, we’re unfortunately unable to guarantee modifications.

We never want our customers to feel unsupported, and I apologise if this came across in your experience. Your feedback regarding both the website and communication has been noted and will be shared with the team.

For further assistance with your order, including possible next steps, could you kindly reach out to one of our team at sheila@gaintheedgeofficial.com? We’ll be more than happy to assist you further from there.

Gain The Edge Official からの回答

3日前

Hi Silvia,

Thank you for your message, and I’m sorry to hear about your experience.

We take all delivery concerns seriously. Sometimes delays or issues can occur in transit depending on the courier and destination, but we always want to make sure every order is properly received or resolved.

Please reach out to our team at support@gaintheedgeofficial.com so we can look into your order, check the tracking details, and assist you in resolving this as quickly as possible.

Gain The Edge Official からの回答

2026年4月13日

Hi Gemma,

We’re sorry to hear about your experience and understand your frustration with the sizing issue you encountered.

To clarify, we do not offer free returns, which is why return postage costs are not covered. However, if you return your order for an exchange, we will cover the shipping cost of sending the replacement back to you—you would only need to pay for the return postage label.

We appreciate you sharing this feedback and will also look into the website issue you mentioned.

If you have any questions or need further clarification, please don’t hesitate to reach out at support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi there,

Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.

We’d like to clarify that the subscription option is presented at checkout with clear details regarding pricing, recurring deliveries, and the minimum commitment period. Customers must actively select this option in order to proceed, and it is not applied automatically.

The subscription is designed to offer a discounted price per pair in exchange for an agreed commitment, as outlined in the terms shown prior to purchase. However, we understand your concerns regarding clarity and will take your feedback on board as we continue to improve the checkout experience and communication.

If you would like us to review your specific order or assist further, please feel free to reach out to support@gaintheedgeofficial.com.

Gain The Edge Official からの回答

3日前

Hi Callen,

Thank you so much for your support—that truly means a lot to us!

We’re really happy to hear that Gain The Edge has become your go-to grip sock brand. We’ll keep working hard to make sure you continue getting the quality and performance you expect from us.

If you ever need anything or have any questions, feel free to reach out anytime at support@gaintheedgeofficial.com.