I enjoyed the Galapagos but I have been telling my friends who are planning a trip to Galapagos not to use this company due to the fact how you handled our complaint and how your company is not able to provide a acceptable service for families.
Galapatours からの回答
We deeply regret that our performance, particularly regarding your family's experience and the handling of your complaint, fell short of expectations. We take your feedback to heart as we strive to continuously improve our trips and ensure the needs of our families are met with the utmost care.
We will use your honest insights to learn from our mistakes and to improve both our service and our communication for future family travelers. Thank you for taking the time to share your impressions with us; your feedback is essential in helping us uphold the standards our guests deserve.