Our trip to the Galápagos Islands on the Calypso cruise was wonderful. We enjoyed the islands and all the intimate surroundings with wildlife and marine life. The he hikes were enjoyable, but our favorite part was the snorkeling. Thankfully we were able to do this everyday. The staff on Calypso was all fantastic and our guide Luis was so kind and full of knowledge. Our boat, Calypso, was nice, but not as well maintained as the pictures show. Our decision to schedule this trip was based on other reviews which raved about the Galapagos islands and this tour. I will say I was very disappointed with the lack of communication prior to this trip. I spent many lunch hours calling for questions to be answered and nobody ever responded. I sent emails and never a response until I sent in my remaining payment, I received a thank you almost immediately. All in all, the trip was great and I love sending positive reviews, but I’m sorry to say, the Galapatours communication is lacking to say the least.
Galapatours からの回答
Thank you for taking the time to share your feedback. We are absolutely delighted to hear that you had a wonderful time exploring the Galápagos, and that the daily snorkeling, the incredible wildlife, and the exceptional service from Luis and the Calypso crew made your trip so memorable.
However, we want to sincerely apologize for the frustration you experienced with our pre-trip communication. Accessible and timely support is a core part of the service we aim to provide, and we deeply regret falling short in your case. Please be assured that we have taken your feedback to heart; we have recently optimized our communication processes and expanded our customer support team to ensure all future inquiries are answered promptly and reliably.
We also appreciate your note regarding the maintenance of the boat. We have shared this directly with the vessel's management to ensure Calypso is kept in the top-tier condition our guests expect.
Thank you again for your valuable honesty, which helps us continuously improve. We are glad the magic of the islands prevailed, and we would love the opportunity to welcome you back for a completely seamless experience in the future.