Galaxy Parking レビュー 

We been waiting for 1.5 hour to get the car back. They were keep saying heavy traffic and police checks, in a middle of the night? Absolutely lies. After several times of calling those cowboy’s finally we got our car. And the cherry on the top was a car was left on the different floor with a key on the tire! Can you imagine! No instructions, no one to meet. AVOID!!!!

do not use this car parking service

I left my car with this company at the meet and greet and I took a video of the car being parked in a bay at level 4 of the orange car park.

However, when I received my car, I noticed significant damage to my vehicle. The driver's side tyre was ripped around the rim and the alloys had been scratched. I pleaded with the staff member to take care of my car, but it is clear that this was not done.

To add insult to injury, when I called the number provided to me during drop off, I was informed that my car key had been left on top of the driver's side alloy. This is completely unacceptable as it goes against the basic concept of a meet and greet service. Furthermore, I found my key blocker pouch in the passenger side floor, which is highly unprofessional.

I took it to the garage the next day for them to say that the left tyre brake fluid had been leaking and they also confirmed that it must of been hit quite badly maybe on the kerb. The tyre cost me £270 & i still have to sort out the tracking on the left of the vehicle as that was effected as well - got knows who they gave the car too - some animal maybe?

When I called to lodge a complaint, I was told that there was no senior available and that I should send an email and call back tomorrow. This was happening for 4 days straight. i was gutted as this is a new car that I purchased on the 29th February 2024, and I have a full inspection report from a professional that does not mention any existing issues with the tracking/tyre/brake fluid It is clear that this damage occurred while in the care of your company plus luckily i took a video of the car before i handed them the keys.

Their customer service is disgusting - they don’t know how to communicate - a lady on the phone was so rude because i asked them where they’re based and she got completely offended. There doesn’t seem to be any seniors or managers running this place. I will be definitely taking this further for the way they treat people.

I want to provide feedback on the bad service received tonight.

I called at 21:12 to arrange car pick up at car park 6, after several calls, car finally arrived at 22:22, after 70 minutes. Website says you deliver in 25-35 minutes, we have been standing in the car park for more than one hour and I was only getting updates after several calls (over the phone someone kept saying that car was going to arrive in 5 minutes). Driver was never sent when I originally called. We saw the same driver that delivered our car, delivering another car before ours one hour before (short staffing?).

Since we pay for the service, updates about potential delays would be appreciated, this is not a good level of customer service. I would never use the service again.

We rang for our pick us and another family we were an hour late because of a medical emergency on the plane so we could not disembark until the paramedics had got the young lady off only to be told we had to paye a late fee of £15 tryed to explain it was out of our control but they weren’t having none of it and driver became rude and with that another big guy came and would not return our car keys until we paid so avoid will not use again and would not recommend to anyone

Do not use this company !!! After landing tried call company- the only 1 mobile number given was switched off and couldn't leave the voicemail as were full !!!!( we landed shortly after midnight ) .can just imagine what goes through your mind at this point .The phone was on after 1am and when get through the man was rude , lied about sending my car and that will be after 30min .Try call few times while waiting and all the time hear that the driver is on the way (2hrs ???- where is their car park )The car arrived just around 3am .When asked driver what took so much time in the middle of the night , definitely not traffic he response he get call at 2:25 that need drop off my car - that's 1,5 hr after I have been told car will be in 30min .All that stress is not worth better pay 10£ extra and reliable company who will not give you heart attack and after long journey make you wait extra 3hrs for your car

Avoid! Car took 1 hour and 40 minutes to be returned. Hardly the meet and greet service we thought we had booked! Staff were unhelpful and disorganised. Would never use them again!

Never use these again. I wish I'd taken the drivers details. Shot through contra flow road works where red light was clearly showing. Met a bus coming the other way. He drove fast and dangerously. Will be trying to find out who regulates this company and report them.
Their drop off point is full of potholes, one of them I had the pleasure of meeting up close and personal!
No assistance, even opened the van boot myself to get luggage out.
Lastly the rear suspension sounded like it had given up the ghost.

Awful service - collection always takes min 1h 30 in my experience and I have had enough. Impossible to get hold of on the phone, then they lie about time it will take and make up excuses about traffic (absolute garbage as I checked). Staff could not care less as they already have your money. Can't see this lot surviving with this service. Gave them the benefit of the doubt before - not any longer.

Terrible terrible service.
do not use! It's cheap for a reason.

It took over an hour to get us from the airport which is the last thing you need after a long flight. When we called to chase them... they kept saying... 5 mins and then hung up, again and again.... so rude.

When we collected our car it had food wrappers left in it which we did NOT leave and we had some random jump leads left on the back seat, so god knows what has happened!

ABSOLUTELY AWFUL!!!!
AVOID! I am standing in Gatwick and have been for an hour at 12am. I booked this for a fast service instead of having to get the train or shuttle but I would almost be home by now!!!!

The worst parking company I've ever had to the displeasure of using. If you can't do the one thing your company is made for I'd close my business if I were you.

Galaxy Parking Abadoned My Car

We wait over an hour for our car to be returned. We then got a call from their driver who went to the wrong floor so we went down to meet him. We found our car unattended with a slit in the front tyre. The driver had not stayed to sort the issue and left the key to the car on a different wheel for anyone to pick up. The staff could not care less and keep hanging up on us when we call to sort the issue.

Similar to many other reviews it took almost 1hour to get the car delivered back and when it arrived there seemed to be a lot less fuel than I had expected. Where are they parking our cars that takes this long? Have used many valet companies in the past and these are definitely the worst.

Terrible service, email said to call on landing and allow 25-30 minutes. Called 3 times and said "they were on their way" and after 50 minutes they just said "I should have allowed 1 hour" not 25-30 minutes as stated on the email....really rude staff and incredibly unhelpful.

Avoid this company and use any other company.

Do not use this company. They crashed my car whilst I was away on holiday. Left the keys on the wheel for me to return to and hang up on my calls to discuss. Am currently dealing with the police.

Shocking service! Late and very unprofessional. Do not use

Poor avoid

On my departure the driver was excessively speeding to the airport, no consideration of passengers other road users , tailgating and slamming on.

Arrivals took 1hr from calling to be picked up
No help with luggage, no other passengers no apology just excuses.

Heading towards the compound a police car moved from the petrol station into the compound area, the driver slowed down and parked at the petrol station stating I was to leave here as he was going to the shop, no more than 10 seconds later he drove past me into the compound must have changed his mind about the shop, clearly has something to hide and extremely suspicious behaviour.

Awful service
Met by someone with no ID taking the car keys - took ages for her to get someone remotely to verify she could take the keys.
On return after waiting 30 minutes we found our car in a disabled bay with keys on the front wheel and car park ticket in the car. Zero security
Very relieved the car was not stolen
DO NOT USE THIS COMPANY

The whole operation is ran poorly.

We phoned the office to say we had our bags and had landed and were told the guy was on his way. For just a ten minute trip, over an hour later we were finally picked up. Other couples had done the same thing and we were all left waiting for far too long. Communication was poor - when asked for updates we were consistently told ‘5 more minutes’.

The staff were not helpful and the service the provided was bare minimum. The driver didn’t help anyone with their luggage. The employees were rude and would hang up on their customers.

While collecting our car, another couple had found a muffin wrapper in their car.

DO NOT USE!!!!

The office and compound is run down with crap cctv, doesn’t look like it works. On both trips they didn’t offer to help with luggage even to family’s carrying babies. When we got back I called 30 mins before coming out of the airport, they didn’t pick up the first 4 times and then said they would send a car.

The man that turned up didn’t know if he was taking us so took other people first and then we ended up waiting in the cold for an hour, with them hanging up the phone on us when we called to ask what was happening. 3 other couples we met there were having the same experience