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Was promised a 2 for 1 card -only reason I bought the subscription. - but never received it.
WASTE OF MONEY
Gardenersworld ããã®åç
Hi Gracey! Thank you for your review and I am sorry to hear you've not received your 2for1 Gardens card yet. I will order our warehouse to send you one immediately.
Kindest regards,
the Gardeners World team.
Easy to solve my problem of subscription as I had double orderd.
Gardenersworld ããã®åç
Hi Lin! Thank you for the kind review! We are happy to hear you've had a good experience with us.
Kindest regards,
the Gardeners World team.
The most important thing is that I find it very interesting to read and to learn more about plants and their needs.
Gardenersworld ããã®åç
Hi John! Thank you for the kind review! We are happy to hear you're having a good time and are enjoying the magazine.
Kindest regards,
the Gardeners World team.
I enjoy reading Gardeners World magazine, I find it very interesting and informative.
However, I am continually disappointed to find that the wonderful bulb and plant offers are not available to readers in Northern Ireland.
Gardenersworld ããã®åç
Hi Lesley! Thank you for the kind review! We are happy to hear you're having a good time and are enjoying the magazine. I will raise your comments about the offers and their availability to see what can be done about that.
Kindest regards,
the Gardeners World team.
I always look forward to my monthly magazine arriving as full of great tips and advice. Also access to online articles and the fabulous 2 for 1 garden card all came along with the mthly subscription which is great value.
Gardenersworld ããã®åç
Hi Penny! Thank you for the kind review! We are happy to hear you're having a good time and are enjoying the magazine.
Kindest regards,
the Gardeners World team.
It's always a nightmare renewing our subscription- just tell us the date of it expiring and not keep reminding us and how many issues we have left.
Gardenersworld ããã®åç
Hi Andy! Thank you for your review! I am sorry to hear you're having difficulties renewing the subscription. I will raise your comments with the relevant team to hopefully improve the customer journey there.
Kindest regards,
the Gardeners World team.
Itâs broadening my gardening experience and helping me to get the most from a much smaller space than I have been used to
Plus itâs an interesting read every month covering aspects of gardening I would never have considered
Gardenersworld ããã®åç
Hi Brian! Thank you for your five-star review. We're delighted that the magazine is helping you make the most of your smaller space while introducing you to new areas of gardening.
Kindest regards,
Gardeners World Team.
I really like the magazine and the 2 for 1 offer is always a delight and saves me money
Gardenersworld ããã®åç
Hi Kristin! Thank you for your five-star review. We're pleased you enjoy the magazine and that the 2-for-1 offer helps you save money.
Kindest regards,
Gardeners World Team.
Gardenersworld ããã®åç
Hi Esther, thank you for your review and for bringing this to our attention. I am sorry you've not received your July issue of the magazine and I am pleased to let you know that I've now submitted an order to our warehouse to send you the replacement copy immediately. Please accept my apologies for any inconvenience this may have caused.
Kindest regards,
Gardeners World Team.
The best gardening magazine for advice and ideas on all aspects of gardening.
Arrives on time each month, through the post and helpful advice on-line too.
Gardenersworld ããã®åç
Hi Shirley! Thank you for your five-star review. It's great to hear that you value the gardening advice and ideas, and that your magazine arrives reliably each month alongside the online content.
Kindest regards,
Gardeners World Team.
Impossible to cancel don't subscribe
25 minutes web and chat Nowhere. Easier just cancel the bank
Watch for fraud offer 20 per year doesn't exist
Gardenersworld ããã®åç
Hi Philip! Thank you for the review and bringing this to our attention. This is definitely not the standard we aim to provide and I am sorry you've had a poor experience with us on this occasion.
I will raise your comments about the difficult cancellation journey with the relevant department to address.
Kindest regards,
Gardeners World Team
I've had a terrible time talking to their customer service team via chat. They do not read what is stated to be the issue and repeatedly send the same messages, which is obviously very frustrating!
The advisor actually left the chat, after I pointed out that what they suggested was not fixing the problem.
I love the magazine but I'm struggling with managing the subscription online and the customer service has left me close to tears with frustration.
Gardenersworld ããã®åç
Hi Sophie, thank you for taking the time to share your feedback. We're very sorry to hear how frustrating this experience was, particularly when you were trying to get help managing your subscription. That's not the level of service we aim to provide, and we're sorry the chat interaction left you feeling so upset. If you're still experiencing any issues with your account, please could you provide us with your subscription number/email ID as requested on here and we will look into it for you right away.
Would give NO stars if I could!! Appalling customer service (if you can even call it that!) Mix up with a gift subscription which I had to cancel on 31 December. Bank details were provided on 6 Jan (acknowledged by them on 7 Jan) and was promised a full refund within 7-10 working days. Still nothing received (10 Feb)!! Have now called them three times and was told this was being escalated to a manager (after being told the refund was processed on 7 Jan but not being able to tell me what account it was paid to - it certainly wasn't MY account!!) Just about to start a claim through small claims court as I am so fed up with being fobbed off! DO NOT TAKE OUT SUBSCRIPTION WITH THIS COMPANY!!!
Gardenersworld ããã®åç
Hi Lisa, we're sorry to read about your experience and understand your frustration. We appreciate how disappointing it must have been to wait so long for a refund after being given expected timescales. This is not the experience we want for our customers. The issues you describe relate to a period of significant change to our subscription systems, and we're pleased to say that we are now through that migration period. If there are any outstanding concerns or if you still need assistance, please contact us via our Contact Us page and we'll be happy to look into this for you.
Avoid! Appalling service. Paid for six magazines and only received five. Subscription then didnât automatically renew. Telephoned Gardeners World customer services (located overseas by the sound of it) and they couldnât have cared less! Shame.
PS Have just received a reply from Gardeners World FOUR months after I posted my review. Just about sums them up!!!!
Gardenersworld ããã®åç
Hi Dave,
Thank you for taking the time to leave a review. We're really sorry to hear that you didn't receive all of the magazines you were expecting and that your subscription experience has left you feeling disappointed.
We know how important it is for our subscribers to receive every issue, and we work closely with our delivery partners to make sure magazines arrive as they should. We're sorry that wasn't your experience.
We've sent a request for some additional information here, and if you're able to share your subscription number, that would really help us investigate what's happened and work towards a resolution for you. Alternatively, you can get in touch via our Contact Us page and our team will be happy to help.
We appreciate your feedback and look forward to hearing from you.
I had a very troubling experience with Immediate Media Company Limited (the subscription administrator for BBC Gardenersâ World magazine). They charged my credit card more than once and refund timings were unclear and inconsistent, causing confusion and financial inconvenience. Their billing practices felt misleading â charging a renewal only to refund days later â which resulted in having to cancel and destroy my credit card to prevent further unauthorised charges.
Despite multiple attempts to get clarity from customer service, the communication was slow and left me unsure whether refunds were processed correctly. The lack of transparency and apparent billing errors caused unnecessary stress and disruption.
I strongly warn others to be cautious when subscribing with this company â make sure you monitor your statements closely, and be aware their subscription system and refund handling appear to have significant issues.
Gardenersworld ããã®åç
Hi Federico,
Thank you for taking the time to share your experience. We're very sorry for the worry and frustration caused by the billing and refund issues you encountered.
We completely understand how concerning it can be when unexpected charges appear or when things don't seem as clear as they should. We always want our customers to feel confident that any queries about their account are handled quickly and clearly, and we're sorry that this wasn't your experience.
We've now reviewed your account and can confirm that this issue has been resolved. We have also reached out to you to confirm if there is anything else needed from our end to resolve this.
Thank you again for your feedback and for giving us the opportunity to put things right.
I experienced poor customer service. After I reported several broken links, they blocked my account and cancelled my deliveries. However, they failed to cancel the direct debit or issue a refund for the magazines I had paid for.
Gardenersworld ããã®åç
Hi Greg,
Thank you for taking the time to leave a review. We're really sorry to hear about the problems you experienced with your subscription and can understand how frustrating it must have been to have deliveries stop while payments continued.
We trust that this issue has now been resolved, but we're sorry for the inconvenience and disappointment it caused.
We've requested some additional information here, and if there's anything further you need from us, please reply with a few more details, including your subscription number, as this will help us investigate your account and make sure everything has been fully resolved.
Thank you for your feedback and for giving us a chance to put this right.
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