Gates Automotive レビュー 

GATES BRAINTREE....1 of our about 80 of our driving school cars a Peugeot 208 in for a Peugeot recall but they phone and say "the bonnet wont open. its £160 plus VAT if you want us to open it". Since they changed from John Pease Peugeot to GATES it has become in my personal and professional opinion the stereo typical corporate "dealership" that will take you for every unnecessary penny they can Rude staff when i dropped off the car and another one that I will avoid!

If I could give the experience a minus star it would get it.

Bought a Focus in April 2024 (£18k) and since then 4 gear boxes have gone in November 2024, April 2025, November 2025 and now again in Feb 2026.

In Nov 2025 we said we no longer wanted the car as it was not fit for purpose and unsafe to drive as clearly there is a systemic issue with the gear box. They refused to acknowledge it and offered us a trade in offer with no compensation for any of the inconvenience. This offer was not fair and would have meant a big financial hit.

In Feb 2026, when the gear box went again, they have acknowledged that this is an issue and it is not normal for 4 gear boxes to go in less than 2 years. They suggested to look at their website to see if there were any cars that might suit us. There was the same car (year and spec) with a slightly lower mileage than ours and we asked for a straight swap as we did not feel safe driving the current car even with a new gear box, seeing they have never adequately investigated what the actual issue was.

They came back and said the couldn’t do a swap and it suggested we pay £1200 for the new car. This offer is disappointing and really shows that despite the website talking about the importance of customer care, they in fact do not care at all. This straight swap would have been a good resolution to this ongoing issue which we have had to endure for nearly 2 years. It would have restored our faith in Gates but now it just shows them in a real petty light with zero interest in customer care.

I have tried to escalate this higher than the garage but to no avail. Apparently there is no one higher than the manager in the local store, which again is not in line with the family run, customer caring business they portray themselves to be.

We are really disappointed with the level of service we have received as we are loyal
Customers to this garage, it’s our second car with them and we have them the opportunity to fix the first few gearboxes.

We have now sought legal advice as to what our next step should be.

Our experience at Gates St Albans was great from start to finish. We were left to browse without being hassled but the moment we were ready to proceed our sales person Sarrah was there with help, guidance and explanations when needed. The whole process was easy, relaxed and informative.

⭐️⭐️⭐️⭐️⭐️
Tas was an amazing sales guy! He was knowledgeable, friendly, and made the whole experience easy and enjoyable. He really knows his stuff and goes above and beyond for his customers. We will definitely be back!

Thanks
Stacie, Tom and girls

I went to the showroom to look around and was greeted immediately by Harry who was very friendly and reassuring. I had an idea of the car I liked and Harry was able to show me the cars and discuss the features. I booked in a test drive for the following day with Harry and he kindly explained all of the funding and finance options that would enable me to make the purchase, but with no pressure to make the purchase there and then. Harry gave me time to think and talk with my partner to ensure I made the right decision.
Once I had made the decision to get the car, the paperwork was sent to me to read and sign and within a few days I was able to collect the car. Harry made sure it was taxed and I had drive away insurance in place. His communication throughout was excellent.
I am grateful for Harry’s help and reassurance through the process and would recommend Gates Waltham Cross to others going forward.

well either my Jaecoo 7 is a bock, 6 months, 4 software updates, no sat nav on holiday couldnt get home from Wales. alarms going off for half that time because I travel with dogs. alarm going off still unless latest updates have worked. however despite having ariel fitted today for radio, Ive come home without voice activation working

I have just has the best welcome to a car dealer - and I mean the best ever
I turned up and was greeted by a gentleman on the gate in a hi vis jacket
He was so friendly, professional and welcoming
What an ambassador
Nothing seemed to much trouble and greeted me like an old friend
Just brilliant. Well done and my apologies for not taking his name..
First class

I have been using Motability vehicles for over 25 years, and I can honestly say that Joe Hayden from the Motability team at Gates Harlow is the best member of staff I have ever dealt with. From start to finish, Joe was professional, knowledgeable, patient, and genuinely caring. He made the whole process smooth and stress-free, and nothing was too much trouble for him. He is a real credit to Gates and to the Motability scheme, and I would highly recommend him to anyone. Thank you, Joe — truly excellent service.

I used my brand-new car for less than four months, and it has now been at the service centre for approximately two and a half months with no clear outcome. What is most concerning is that no one is offering a solution.
I formally rejected the vehicle one and a half months ago and am still waiting for any response. Is it acceptable for customers to be left in this situation without any ownership or support?

Dear Sir / Madam,
At the end of June, I purchased a brand-new, fully electric Ford Explorer. Both my family and I were very pleased with the vehicle at first and were enjoying it greatly.

However, in mid-October, several important functions of the car stopped working, including the lane assist system, navigation, and the onboard computer. I initially waited for a couple of days, thinking it might be resolved through a software update, but when the problem continued, I booked an appointment with Stevenage Ford Service, which is the closest service centre to my workplace. I left my car with them on 23 October 2025.

I expected to collect the car around 3 p.m. that day, so I travelled accordingly. When I called the service centre to inform them I was on my way, I was told that the car was not ready. This information could have been communicated to me earlier in the day. As a result, I had to return home by Uber, which cost approximately £35. The following day, when I called again to say I was coming to collect the car, I was told once more that it was not ready. I also questioned why I had not been kept informed and why a courtesy car had not been provided, as the service experience was clearly problematic.

On Friday evening, I was contacted by Ford Rent and informed that I could receive a courtesy car. I accepted this and was advised to take a petrol vehicle for two days. I was also told that it would be safer to rent the car until 31 October in case the repair took longer, which we agreed to.

As of today, 5 January 2026, my vehicle has been at the service centre for over two and a half months. During this time, I have received no updates or communication. After several weeks, I repeatedly contacted the service centre but was only told that the issue was “under investigation,” with no further details provided. I then contacted the Colchester branch where I purchased the vehicle, but they stated that they were not responsible.

I explained to them that I would either accept a replacement vehicle or request a full refund, as I am unable to use the car I paid for. After approximately one and a half months, I was told that I needed to resolve the matter through Ford Credit and that I could reject the vehicle. I spent hours contacting various departments, but I was constantly redirected from one place to another. I have never experienced such a lack of ownership and responsibility.

I proceeded with rejecting the vehicle, yet I have still received no response. Despite not being able to use my car, my monthly payments were deducted in November, December, and again on 2 January. I am also incurring significant additional costs because the courtesy vehicle is petrol-powered. I have clearly expressed that I am suffering serious financial loss, yet I have still not received any assistance or communication from the service centre.

Both financially and emotionally, this situation has caused me severe distress. While living in Turkey, I previously purchased a brand-new Ford Focus and never experienced any issues. I cannot understand or accept this level of neglect and poor customer service.

If this matter is not resolved urgently, I will escalate it further and share my experience widely. I formally request an immediate refund of all payments I have made, including my monthly payments and the petrol costs I have incurred over the past three months. Once all processes are completed, I also ask that the rental vehicle be collected immediately.

I have never felt this helpless as a customer. This situation is unacceptable, and I urgently ask you to resolve this matter and help me out of this ongoing chaos as soon as possible.

Kind regards,

Ali Ozturk

00447878445757

James at Ford Foodford was a great help throughout the whole process. Even though I didn’t end up buying the car due to timing and financial reasons, he was patient, knowledgeable, and never pushy. He took the time to explain everything clearly and made the experience genuinely positive. I really appreciated his help and would definitely recommend speaking to James if you’re looking for a car.

From ordering my motabililty car to picking it up the experience was first class.courtney was so helpful with explaining everything about the car and the order times,she kept me updated throughout the process.the show room is clean and has a friendly atmosphere when you walk in.i would highly recommend this branch to family and friends and anyone else who is interested in buying a new reliable car.definatly worth a 5 star rating.carry on the good work

Just had a van services YR71 1HZF 22,OOO miles not a lot at all £488.00p that was bit high but ok but when I ask listen to the sound of the engine I was told that would be extra cost.
I would have through serving a car / a van is part of checking the engine is ok , however it seems not to be with this lot

Went and saw John Moran and purchased a 22 reg St line x Kuga. John was brilliant has always car was presented in a beautiful condition. John made sure there was plenty of fuel and the battery in the key fobs where changed. The Kuga is a hybrid and is brilliant. John is my go to man every time at Gates.

When I got to the show room I was freezing. First they sat me down and offered me a hot drink which was appreciated. The service I received from Yvete and Tim was exceptional and it was dealt with the knowledge and experience of good customer service. I have always renewed my vehicles at Gates because of the brilliant sales team who would explain everything with good salesmanship. The cars have always lived up to what they sold me. Thanks Yvete and Tim and everyone at Gates who have assisted me over many years.

Bought a Ford fiesta ST Had a great experience with Abbie Crouch and James Callow would highly recommend to anyone buying a car from ford. Gave excellent customer service.

I went to my local Gates garage to purchase a Ford Puma, having had my current car for 8 years. Danny could not have been more helpful- and I now have a Puma that I am very happy with. The whole process was efficient and straightforward and I am very happy with my car. Danny was excellent, communicated well and was generally a nice guy.

What a waste of time all I wanted was to know the hours the service department was open Monday to Friday so the live assistant pops up happy to help so I ask my question Bea the assistant asks can I have your mileage and my name I replied no because I’m only asking a question to which she then asked for my name and contact details after having a bit of a moan about what a waste of time this service is because she can’t or won’t tell me what I needed to know so I give my name and email address and she tells me she will pass my enquiry to a colleague then asked is there anything else I can help you with my reply not wishing to be rude Bea but you haven’t done anything now I still don’t know the answer to a simple question I still have to wait so no there isn’t nothing more you can do for me I’ve done all this and still they haven’t contacted me

Great customer service! Really happy with the purchase!

Hi this is my third time in Gates in Stevenage is worse in service and there staff is rude as well if they are still in fault. As I take my van need to replace cam they order wrong parts they waste my time three time until now and still not fixed .

Well I’m surprised with this company this is the second time now I’ve had to log my review of this company
Firstly gates Stevenage luckily I didn’t buy a car from them
Then decided to go back to gates Harlow were I had bought a car from before that was a Ford. It a BYD
My experience is this before buying the car
It was pushy a salesperson Called Rohan
He was pleasant while looking to buy a car following that purchase went absolutely silent
I had issues with my BYD starting its self when I was walking away I contact Rohan and was advised someone would be in touch
Never happened I got a call from someone asking how I was getting on with the car I explained to her she was not happy with after sales customer service
She said don’t worry someone will call you today or the next day
Guess what nothing happened talked to receptionist didn’t want to no
I’ve now sold the car on and gone to a completely different make of car my experience outside Ford / gates at harlow was much more experienced salespeople I’d advise you seriously think long and hard about were you spend your hard earned cash if you have to buy a BYD please try BYD not these dealers that haven’t got a clue like Gates of Harlow or gates of Stevenage
I should point out I did give them plenty of time to get back to me and no response
Think carefully there are lots of quality dealers out there that haven’t the experience in what you want to buy

Updated information I’ve still not received communication with this dealer just warm words
£6000 out of pocket due to getting rid of the car and all they have to say is sorry not interested in putting it right at all