gauthierhome.co.uk レビュー 

Was really disappointed with their customer service who ignored me even though I made several attempts to contact them through different channels regarding my order.

Based on my experience i won't be visiting the restaurant either.

I paid £100 for a Gauthier Home valentine’s box (£100 for food only, no wine). It was a large amount of money for me and I was really looking forward to receiving the delivery.

On arrival, the first course (pastry appetisers) were smashed, as was the mousse dessert. Furthermore the glass ramekin containing pate was smashed with small shards of glass inside the pate - inedible.

There were also no instructions in the box and I had to ask for them.

I emailed Gauthier and all I received was the offer of a discount against a future purchase. Not at all inclined to purchase again and put off by the customer service as well as the state of order on arrival - I’m sure I was unlucky, but for me a waste of money and feel really stupid for having spent so much.

Food and meal was okay - but not amazing. Quite disappointing.

I wouldn’t recommend at all.

I ordered the Gauthier Valentine's Day box 2022 and ate the meal on the evening after the arrival of the box. The meal was overall bad, comically bad, and very different from how it was advertised on the website (or even on the menu in the box). The quality of the food reminded me that of a school canteen.

While one doesn't need to do many things with the ingredients provided in the box, I would have appreciated clearer instructions on obtaining a good presentation for the plates. I would have also appreciated larger pictures of what the plates should have looked like. The only pictures provided were tiny pictures on the printed menu (or one had to look at the pictures on the website). And many of those pictures were of different plates from those provided in the box. Other pictures could not be recreated (for reasons provided below).

The Valentine's box consisted of eight courses. So I'll go through them:
1) Canapés: The canapés are substantially different from those shown on the picture in the website. However, this was probably the best part of the meal. The faux gras is good. Though the pieces of bread on which to serve it are minuscule. Also, the herbs sauce is quite tasty.
2) Bread Apart: quite disappointingly, there is only one piece of heart-shaped bread for the two of us. It was good. But I feel that here there was a bit of a play on expectations.
Now, we start getting into the bad:
3) Dressed Coco “Like a Crab”: A ball of shredded coconut with a red sauce, herbs and capers. The herbs and capers come together, so it is impossible to separate them recreating the picture provided. The sauce is also very liquid, so it is quite impossible to get the clean presentation of the picture. Anyways, the taste is kind of okish. The coconut flavour gets boring very quickly and isn't too interesting. And overall, the sweetness of the coconut doesn't mix too well with the other flavours. The capers are tasty though. I think this was at least a quite original idea, though it failed in execution.
4) Black Truffle lasagna: Not too different in flavour from a supermarket mushroom lasagna (with a bit of truffle). Quite disappointed in the quality. I don't think the fact this was vegan is a good excuse.
5) Celeriac Tournedos: We are given two celeriacs and a sauce. The sauce is really bad and smelled like dog food. Worse than many store Quorn sauces. We both only had a small taste of this plate since the sauce was too bad to eat it. We made one of my girlfriend's housemates try it and he spit it immediately. Furthermore, the final result looks NOTHING like the picture on the website (which clearly is a different dish), and the sauce was a completely different colour from that of the tiny picture on the menu we were provided (on that picture the sauce was quite red, while our sauce was brown).
6) Crunchy Radicchio Leaves: These are just radicchio leaves with a dressing. I think there are some extra things in the picture, which overall cannot be recreated. The leaves are not crunchy and many of them browned. Not sure why who made the box expected the radicchio leaves to stay crunchy...
7) Red Love Velvet: This actually has a nice gold leaf on top which is not on the picture. Overall a nice flavour. Not terribly interesting. But not comically bad as the previous dishes.
8) Chocolates (4): These are ok. Two chocolates are heart-shaped, which is nice.

In theory there was also some granola, but much of it was pulverised, and since the meal was so bad we didn't really want to try it the next day. There were also some tiny heart-shaped candles and some fake rose leaves.

I think this was a terrible waste of money (£100). Especially considering that for roughly the same price one can go to a good restaurant to eat, while the quality of the main dishes of this box was comparable to that of Tesco food. Except for the Tournedos, which were too bad for that standard. I am sure this box ruined many Valentine's day dinners. Ours would have been ruined if not for the fact that by the end we were having a laugh at how much we were feeling scammed. I had very high expectations on this meal given the fame of Gauthier, how great the pictures of the plates looked, and the price. The meal I had was terribly disappointing in all of the main dishes.

PS: The box was delivered to the wrong address (with the wrong address written on the box), in spite of Gauthierhome having the correct address (as confirmed by their emails). I am not sure whether this is a mistake of the company or of the shipping service they used.

I was really looking forward to trying Gauthier at Home, but nearly everything in the box was a great disappointment and I would say it ruined my weekend having to eat this food over 2 days when I can cook something much better myself.
Four of the dishes had the same flavour, which I think is rosemary. As a long time vegetarian I’ve not tried foie gras so I don’t know if faux gras is trying to be similar but it had no complexity, only rosemary. Kohlrabi carpaccio tasted of rosemary, carrot veloute tasted of rosemary, harissa cauliflower even tasted of rosemary. The only dish that was remotely enjoyable was the potato Boulangere but it was very oily. Tarte tatin looked and tasted cheap.
Alexis Gauthier should taste this food before dispatching it. On the basis of what I tasted I certainly wouldn’t go to his restaurant. Two of the dishes actually made me feel nauseous afterwards, probably because they were so oily.

I had a great experience, very good vegan foods and nice staff. Tnak you

I'm not normally one to write reviews, but after sampling the Gauthier Home "Brazil" box this weekend I felt compelled to tell the world just how brilliant this food is.

Out of this world flavours, clever dishes and easy to follow instructions made this experience something we want to repeat again and again.

Can't recommend this highly enough!

Thank you to Alexis and the team.

The box arrived without instructions which turned the meal into a bit of a joke. One sachet appeared to be missing. Some interesting tastes, but could not recommend. Disappointing.

We went to Gauthier soho for the first time this year and it was simply amazing.
We had the classic home box and it is also succulent. Gauthier and his team are so exceptional!
Thank you so much for your work

I bought one of their box meals during lockdown to try and was really looking forward to it. I had already had a box from The Brook Restaurant and had been delighted with it. Being a Michelin chef I expected really interesting things to try with good taste combinations from Gauthier. My husband and I have been vegan for some 30 years and love trying new things. The Gauthier box arrived on time as promised and it was well packed. I loaded it into the fridge ready for the following evening. All the instructions were fine. Well, to say we were disappointed would be an understatement. The flavours by and large were underwhelming and some of it - a risotto - was so vile we put it in the compost bin after one mouthful - it was fatty tasteless slop and neither of us could stomach it. It left a dreadful coating on the teeth as if you'd bitten into a block of lard or a wax candle. Yuk.
Asked to review the meal by the restaurant I responded by giving marks out of 10 for the different elements and saying why we hadn't thought much of many of them. Despite saying they wanted our thoughts - good or bad - we have never had the courtesy of a response so I can only conclude that they only want glowing reviews. I hate giving a vegan restaurant a poor review - and I said that to them - but being ignored has led me to put one on here as I expect that for the money I should get something that is not just a cut-above the average, but is at least some way enjoyable and edible. In this they failed miserably. And they demonstrated that they have a bad attitude problem to customer complaints. And to think that I wanted to try some of the other boxes listed on their website. Oh dear.

Superb! What a delight to find elegant, gentle, professional service in delightful surroundings. The food excelled our expectations: the generosity of ingredients so beautifully prepared and so exciting to experience! The heart and substance of the chef was our draw here. It’s time to wake up, change our lifestyle and diet, but not at the expense of revelling in culinary excellence, yes this is vegan and it’s incredible!

I bought a voucher for a three course meal champagne and wine when they were not plant based. I now want my money back because I am not a huge vegetable fan and my husband dislikes vegetables. They are ignoring my request.

The food was exceptional
We ordered for my husband's 50th birthday meal. We couldn't stop raving about each dish.
The instructions are really clear and simple. The delivery was straightforward and all packaged really well.
We have ordered another box already even though we have no occasion. There's enough food for two nights so we figure it's an alternative to the same boring takeaway we've had throughout lockdown.

Gourmet vegan food at a reasonable price delivered to your door and there is plenty for 4 people or 2 people over 2 days. The Faux gras is my favourite.

The food is beautiful, really well packaged and the delivery was great. Can't recommend enough!

Box arrived as ordered and on time. Instructions clear and easy to follow. The food was excellent, and so good to know that it was all vegan (and therefore fine for veggies too).

Amazing vegan Thai meal for 4. Great flavours - very authentic of the region and great little touches. The wine was lovely too. We will be back.

I tried the Bangkok box, it may have just been an unfortunate mistake on my part but the mention of pineapple rice and a pudding that isn’t chocolate then for me that’s a winner. How wrong I was.

Box arrived on time and everything is well labelled. Heating instructions are very clear and easy to follow.

My first thought was, not a lot of food for four people. I know it’s a seven course menu but...four bits of tofu in one of the main courses, come on.

Two courses went in the bin just couldn’t eat it. Another two courses my mouth was on fire and I couldn’t taste anything.
One course could have been anything as it had no flavour.
The pineapple rice at least tasted nice even if it didn’t look too appetising.
The puddings were eaten but had a strange texture and were just ok.

I had been looking at these boxes for a long time and was really looking forward to the food but was really underwhelmed by it. As I said above, it could be that I choose the wrong box to try and the food just wasn’t for me.
Would I try another box, probably not
Disappointing.

Well presented with outer box and inclusion of menu and instructions. Food was protected well for transit and maintained integrity. It wasn’t clear whether all the (plastic?) containers were recyclable so maybe a good idea to note that. Overall we really enjoyed the taste adventure. We didn’t make it to the second bottle of wine yet!!!

Great food and really enjoyed the whole experience. Some of the instructions weren’t clear so that slowed some of the prep but on the whole thought the food was delicious and the different boxes for different cuisines give a brilliant choice of options

Great delivery and well protected. The food was really really nice and plenty of it. Even my wife was impressed how easy I made it look, once I found the instructions.
Really would recommend to others.