Gadget Centre レビュー 1,267

Our laptop was less than 1 year old and all was good. But then it went into a reboot loop. I contacted Gadge Centre and I had to send photo's of the screen and rest of the laptop. A technician then advised to reset the reboot to a different setting. It then worked ok it seemed. Shortly after, the laptop was left on in a room with nobody being present. When re-entering the room it was filled with smoke, and the laptop was very hot and smelly. This could have been a potential fire in our house! The plastic back had melted. We quickly unplugged it. Gadget centre was contacted and again we had to send a picture. A technician stated that it wasn't the battery but likely an issue with the motherboard. We could send it back to them with a shipping label as we had paid for 3 year warranty. After they received it I got an email stating that the technician noticed upon inspection that the "warranty labels" had been removed and they could no longer repair it under warranty. We could pay however £45 to get it checked and get a "quote for a repair". After repairing it they would honour any warranty remaining on the purchase!? Crazy. There were never any warranty labels on this laptop from the start and the technician could have seen this before we sent it back as well. This claim of not being able to honour the warranty because of missing warranty labels is not true and illegal in the UK and someone else had a the exact same complaint and issue on trust pilot with Gadge Centre. I have since sent several emails demanding they fix it under warranty but they have not got back to me. I will file a court claim.

Excellent quality, so much better than anything you can get new for similar money

Excellent! The Dell laptop arrived, looks like brand new, is super fast and was a great price - thank you!

Ordered a refurbished laptop. Arrived, as good as new. Loads up in about 1 minute. Comes with a guarantee. Third of the price of a new laptop with the same spec

I ordered my computer on 29th October. It did take around a month to get the finished item, but given that they have to have the stock to hand, I did not have a problem with this & given they are a small business. I put all the top specs on my machine for up to 50% of what it would cost me if I had gone to a major retailer. So it's a win, win for me.

Absolutely brilliant purchase, laptop like new and very fast, came packaged very well, well pleased with my purchase, highly recommend.

Easy to choose what requirements you want from a laptop. Only issue I had was the length of time it took from order to delivery. But I think they are a victim of their own success. When they did reply to my emails, they had had staff shortages and sickness. Very pleased with the laptop. I would definitely go back and use them again.

Perfect laptop, made to personal specifications, excellent value for money, second time I've used gadget centre, very please with my purchase, would definitely recommend to other people.

Waited patiently but excitedly for delivery. Arrived perfectly packaged, fully charged and ready to go immediately.
Looked great, and is super fast.
Took the 3yr warranty option, and with GC offering this it definitely gave me the confidence that this laptop is a good buy.
Top marks on everything so far.

Laptop took a little longer to arrive,
Responded to my email asking about the late arrival, got told awaiting final checks to the laptop, received a week later, computer works very well and looks new, all good. 😊

Great quality and value for money. Made my laptop to my requirements. Highly recommend.

Laptop i ordered does exactly as The Gadget Center claims. Fast boot up good speed in operation wifi etc

What a great experience I have had with this small but dedicated shop. The laptops are pristine and are great spec and fast as lighting. Just factor i. Delivery when ordering as it will take slightly longer than the big boys but you will be overjoyed with the results

Excellent price- I was able to pick and choose what I wanted on my laptop. Only problem I had was how long it took to get to me, however they did let me know why it was taking so long.
I am very pleased with my laptop. Thank you Gadget Centre- I am letting friends and family know how good you are!

These guys make it so easy to build your desired laptop, for what you actually need, very simple steps, I got exactly what I needed with a great warranty for a fraction of the price on the high street. perfect

Very easy to follow website when ordering and very impressed with the quality of laptop and customer service…

Second time I've a laptop from these guys, nothing wrong with first one, just needed to update to windows 11 due to business. The screen packed up on first one but these guys fixed it within 10 days (including postal time) under the guarantee. A lot of computer power for a small cost compared to bigger companies.

Just let me explain first why not 5 stars. I ordered my laptop on 10 October and received it on 17 November, contrary to what advertised on website. Lack of parts and staff shortages were given as main reasons. Now, this would not have been too much of a problem if the website had been upfront about this potential eventuality. In the end they replied to all my emails quite promptly but, as I said, some proactive clarity about timescales would have been appreciated. Anyway, at the net of any durability issue (it is early days), I must admit the laptop I have received has met all the required specs and looks like new. It is fast, the screen works perfectly, the processor it’s compatible with Windows 11 as requested (Intel i5 Gen8 ), it arrived well packaged with useful maintenance info. Crucially a new laptop with same specs would have costed way more that what Gadget Centre charge. Would I order from the company again? YES DEFINITELY. Well done, get timescales and phone reception sorted and you are a 5 star outfit as far as I am concerned.

I ordered a gaming laptop from The Gadget Centre on 6th October and was invoiced on that date with the expectation set by them that delivery would be in 3-7 days.

I followed up after 3 weeks of hearing nothing, threatening to cancel my credit card payment. I received both an automated and, 4 minutes later, a personalised reply from them, but no specific date for delivery. I followed up a few days later and was told it would be a few days.

The laptop did arrive about a month after I paid for it. The machine and peripherals (Mouse and USB extender) are working well and so far meets almost all of my expectations. They also sent a follow up mail with information about the 3 yr warranty that I had purchased for the machine and soliciting reviews on their performance.

I was really worried that their offer was too good to be true, but with patience and good customer service from them in response to my concerns everything has turned out ok.

It would be great if The Gadget Centre sent out information about expected delivery dates on invoicing, if they know that their delay in fulfilling an order is going to be as long as it was in my case.

Further their phone customer service line has been discontinued, further raising suspicions that they might be scammers. They are not scammers, but I was really worried. Hold on, they do deliver.

A little late with the delivery but well worth the wait.
Good comms to keep us updated.
Everything looks brand new.
Quality job all round.
Recommended and saving money too; what's not to like!