Gearup.ie レビュヌ 

10
•
TrustScore 5段階評䟡の3

2.8

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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䌁業情報

  1. 自転車屋

圓該䌁業による蚘述

Gearup.ie is an authorized Giant Bikes and Cycling Gear Provider! A vast range of Giant Bicycles, Bike Gear, Rider Gear and Bicycle Parts are available on our website! Even if you cannot see what you are looking for, reach us out, let us provide that for you!


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2.8

たあたあ

TrustScore 5段階評䟡の3

10件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

2.8

すべおのレビュヌ

(10)

過去12か月のレビュヌ数: 2ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Avoid this site

I am very concerned about my experience with this shop. I ordered a Giant Tri Clamp for €260.

The red flags started immediately:
1. My order was marked as "Completed" on the website almost instantly, yet no shipping information or tracking was provided at that stage.
2. No any response from gearup.ie mails about tracking number or order status
3. After I contacted to another email with the same shop address (giant-cork.ie), I was told the item was "just posted," which contradicts the "Completed" status on the site.
4. They eventually provided a tracking number (UB013043146IE), but it is not recognized by the official AnPost (Irish Post) system. It appears to be a fake or invalid number.

It looks like a deliberate attempt to stall and mislead the customer. Avoid this site! I will update this review only if a valid tracking link or a full refund is provided, but so far, this looks like a scam.

UPDATE:
The shop’s response is a weak attempt to mislead.

Fake ID: Even if a service is "non-trackable," a valid ID must still exist in the AnPost system (as "Accepted" or "Label created"). This number UB013043146IE does not exist at all. It is a fake.

Paid Shipping: I was forced to pay €10 for shipping with no other options. Taking money for shipping and then providing a non-existent tracking number is a scam.

Fake Status: Marking a €260 order as "Completed" on the very first day is a fraudulent tactic to trick payment systems.

2026幎4月14日
自発的なレビュヌ
Gearup.ie ロゎ

Gearup.ie からの回答

Hello Alexey,

Thank you for your review.

Just to clarify, the shipping option selected at checkout is our standard non-trackable service, which is why it is offered at a lower cost than other delivery methods.

As the parcel is travelling from Ireland to the Czech Republic, delivery typically takes between 7 and 14 days, as indicated during checkout. Since only a few days have passed, it is still within the expected delivery timeframe.

If your order has not arrived after two weeks, please don’t hesitate to get in touch we will be more than happy to look into this and assist you.

Thank you again for your patience and understanding.

5぀星のうち1の評䟡

I push my order on March 11 and still no news

I push my order on March 11. Still no news of the delivery date. And no answer to my mail.

2026幎3月11日
自発的なレビュヌ
Gearup.ie ロゎ

Gearup.ie からの回答

Hello,

Thank you for taking the time to share your review.

We’d like to clarify that, due to ongoing renovation work at our Giant Bike Shop in Cork, Ireland, we are currently unable to dispatch orders. We understand how frustrating this may be and sincerely apologise for the inconvenience caused.

We did reach out to you via email regarding your order, and we’re more than happy to assist further whether that’s arranging a refund or confirming a revised dispatch date.

Please feel free to reply to our email or contact us directly so we can resolve this for you as quickly as possible.

Thank you for your understanding.

5぀星のうち5の評䟡

Perfect

Perfect. Got what I needed reasonable price, Responsive customer service via email and prompt delivery. I bought a child seat. Came as ordered. Very happy and would go with them again at gearup.ie/ Giant shop.

2024幎10月15日
5぀星のうち1の評䟡

Orders

Order my 2 purchases was very simple.
After a week still haven received them.still waiting on phone call back. On when will I received my package. The an post won’t track my package

2024幎6月28日
Gearup.ie ロゎ

Gearup.ie からの回答

Hi Chris,

I hope you are doing well.

We are truly sorry to hear about your recent experience. We're currently facing an exceptionally busy season, which has caused some delays in our shipping process.

Your feedback is invaluable to us as we strive to improve our service. Thank you for taking the time to share your thoughts.

Best regards,
Team Gearup

5぀星のうち1の評䟡

Joke of a place

Joke of a place. I called to add more to an order I had made and ask for some advice but I might as well have asked for their firstborn the way I was treated.
I heard a senior member of staff berating a junior member of staff because I had asked to speak to him. Called back only to be told someone would call me back. That call never happened. In the end, I cancelled the order and got of big box chain in the Netherlands. I wanted to order form an Irish company but they were just awful.
Re Reply - how convenient for you. There was no misunderstanding. I’ll pass my number and and email. I’ll swing by next time I’m seeing family in Ballincollig. I know the name of the person I spoke to and I know the name of the senior member of staff, he stars in a lot of your insta content. He was rude and dismissive. I’ll call today again to go through with someone.

2024幎4月25日
Gearup.ie ロゎ

Gearup.ie からの回答

Hi Kevin,

We hope you are doing well.

We're really sorry to hear about your unexpected experience.

Thanks for taking the time to leave a review, even though it was just one star for our Irish-based business.

We've investigated your complaint here at Gearup.ie, chatting with all our store staff after receiving your email. But honestly, we couldn't find anything matching what you described. Looks like there might have been a bit of misunderstanding.

Best regards,
Team Gearup

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