Geekom レビュー 26

I purchased the GEEKOM A8 Ryzen 9 Windows 11 Pro. I had a couple of issues after set up and the help crew at Geekom responded quickly and professionally, with a solution and easy to understand instructions, which worked perfectly. The A8 is much better than I thought it would be and runs all my software super fast. I highly recommend their product and their brilliant after sales service. Many Thanks Geekom !!

I purchased a PC from them on the 14th of January 2025. It's now 2nd of March as I type this. I've still yet to receive the product. Their customer service is awful.

DO NOT RECOMMEND

A newcomer to Geek and micro PC's.
Pre & post sales queries re cost was rapidly resolved - and in my favour.

That was followed by resolution of a technical query with careful attention to my need for that resolution to be rapid.

Excellent service and a great product. Convenient in size, not lacking any required connections and ridiculously simple means of disk expansion. (No idea what I will do with an extra terabyte at the moment. )
Quite convinced that I should continue with Geekom the future.
Nick

I initially purchased a XT11 i7 but it failed after a few weeks as it was a run out model I paided an extra $250 to get a XT13. There was a problem with Wake on Lan it was fixed. Everything I do working as expected. The only niggle is the slow response from support - they should create a support site.

Completed my first purchase from Geekom and I am based in Australia. I must say that the the delivery was was fast and best thing was I got informed along the way.
The setup was easy with Windows already installed and a normal windows setup was the process. Added a number of software so far with no issues in use!!!

This was a difficult and stressful purchase. As a first-time customer I was offered a voucher code for $20 off. When I applied the code at the ckeckout, it was accepted but the discount appeared as $0. So, no discount! Next, I tried to pay with Google Pay but an error message said "something has gone wrong". The message was not specific so I didn't know what the problem was. I tried Google Pay again with another payment card but the result was the same.
I gave up and paid directly with my credit card. Next I received an email and text message from my credit card provider telling me that my card was blocked because the transaction looked suspicious. This was possibly due to the payment going to Honk Kong, rather than being processed in Australia. At this point I wondered if the whole GEEKOM.AU website was a scam.

I contacted my credit card provider and authorised the payment, but later discovered that they had charged me an international transaction fee, which I wasn't expecting.

I received an email confirming my purchase, explaining that a further email would be sent once processing was complete. I received that email the following day and it contained a tracking number and a link to track my shipment. The tracking number was not recognised on the tracking website! I was left wondering where my parcel was.

A couple of days later my mini PC was delivered and I am delighted with it.

In summary:

* No discount
* A payment method that wouldn't work
* Dubious website with AU domain, apparently operated from HK
* I had to deal with my credit card provider (never any fun!)
* Promised parcel tracking didn't work
* An excellent PC is delivered promptly, and is worth the buying hassle

I would have preferred to buy my GEEKOM PC from a retail store, or online from a retailer with a good reputation. Having said that, I am now confident in buying from geekom.au. I highly recommend the GEEKOM A8.