From start to finish Gemini worktops were extremely professional. The sales lady listened to what we needed and came up with some ideas we didn’t think about, there was no pushy sales tactics just goo... もっと見る
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From initial enquiry to fitting the service was fantastic , Neil was so informative and really helpful he went out of his way to help and alter the quotes as we weren’t sure what worktop we wanted or... もっと見る
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The whole process from start to finish was fabulous; from visiting the beautiful workshop near Pocklington, the design & guidance by Tamzin, the templating and finally, the fitting. Every single... もっと見る
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We love our new worktops and found Gemini easy to communicate with. They sent out samples quickly and were quick to respond to any questions. The quality is excellent. Unfortunately when installing th... もっと見る
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企業情報
当該企業による記述
At Gemini Worktops, we’re proud to be part of a fourth-generation, family-owned British business with deep roots in the stone industry. As specialist manufacturers and installers of premium quartz worktops, we’ve built our reputation on craftsmanship, quality, and customer care. With over 100,000 kitchens installed across the UK, our worktops have been trusted by homeowners nationwide and featured in leading publications such as House Beautiful and on Grand Designs. Every project we deliver is entirely bespoke — designed, manufactured, and installed by our in-house team to ensure exceptional results every time. We’ve curated a stunning collection of Quartz surfaces available exclusively only from Gemini Worktops, chosen for their durability, beauty, and ability to stand the test of time. Each piece is made in Britain to the highest standards and backed by our 25-year product warranty and 5-year labour guarantee, offering complete peace of mind. By working directly with our customers, we cut out the middleman to offer unbeatable value without ever compromising on quality. From nationwide laser templating to expert installation and five-star rated service, we’re here to make your dream kitchen a reality — with quartz that performs as beautifully as it looks.
A New Era in Stone
当該企業による記述
- Buy Direct for Unbeatable Value
- Our unique source-to-surface approach challenges the traditional kitchen industry, offering unmatched value for our customers. As the only retail brand in the UK to design, source, manufacture and install our own stone surfaces, coming direct to us ensures you’re receiving superior quality at the best possible price.
- Four generations of British craftsmanship
- With almost a century of experience, we craft high-performance surfaces that are made to look truly beautiful. All worktops are manufactured at our UK state-of-the-art factory, combining advanced CNC technology and hand finished by experienced stone masons.
- UK Mainland - Template and Installation
- We handle your worktop installation from start to finish across the whole of mainland UK. Using cutting-edge digital laser templating technology, we ensure accuracy and reliability. Our expert local installation teams, made up of skilled stonemasons, adhere to the highest quality standards for a flawless finish.
Our Quality Promise
We offer a 25 year Material plus 5 year Installation Guarantee as standard!
Our 25 year product warranty covers faults in the material with either repair or replacement of any section or sections that are defective as per specified in our Quartz Warranty. Our 5 Year workmanship covers the fabrication process and defects in workmanship in the installation of the Product.
連絡先
The Mason's Yard, Rossmoor Park, Ash Lane, Melbourne, YO42 4SW, York, 英国
- 0333 360 3800
- hello@geminiworktops.com
- geminiworktops.com
The Year of the Kitchen Transformation!
4.5
優良
2030件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would 100% recommend Gemini worktops
I would 100% recommend Gemini worktops, the whole process was seamless. And we love our new worktops. Thanks Gemini.
2026年3月19日
自発的なレビュー
Fantastic service and knowledge
Fantastic service and knowledge from everyone involved from the initial meeting at the showroom the install.
2026年3月23日
自発的なレビュー
AVOID! Poor workmanship, lack of care, and a stressful experience from start to finish
I am thoroughly disappointed with Gemini there has been nothing but poor workmanship, lack of care, and a stressful experience from start to finish, and honestly I wouldn’t recommend using this company.
What started as a simple issue with the sink being positioned incorrectly on the template turned into a complete mess. The templating was done incorrectly compared to what was agreed, leaving the sink about 30mm further back, which caused problems with the waste and support bars. During the initial installation this was pointed out to the installers who simply didn’t care and told us to get someone else to fix it. We had to get a plumber in ourselves to put in a temporary fix whilst getting Gemini to come back and fix their mistake.
When their installers came back to “put things right,” they instead made it even worse. The sink support bar is now sitting at an angle barely touching the sink and has only partial screws which are hanging half out. You would think they sent a bunch of cowboys based on how poor the job was.
Raising these issues with Gemini directly seems just a waste of time. They have done nothing to actually fix the problem and won’t even cover the costs of getting a professional to fix their mistakes because at this point, I’ve lost all confidence in their installers. Each visit has made things worse rather than better, so I wouldn’t trust them to fix anything going forward.
On top of that, the wrong window cill was installed - not the Double Pencil cill we actually paid for - which just adds to the feeling that care and attention to detail are seriously lacking.
It’s been frustrating from start to finish. It’s cost us a lot of time and money. We’ve had to spend significant time dealing with their mistakes and the failed repair. Now we’ll need even more time off to get someone competent to fix it properly.
I would not recommend them to anyone and suggest you find an actual professional company to install your worktops who know what they are doing.
Avoid Gemini unless you want to waste your time and money!
2026年3月5日
自発的なレビュー
Gemini Worktops からの回答
Thank you for your review. We’re sorry to hear that you remain dissatisfied with your experience.
As outlined in our previous correspondence that was sent on the 17th March, we have carefully reviewed the concerns raised regarding the templating, installation, and subsequent remedial works. While we understand your frustration, we do not agree that the additional costs you have outlined are reasonable or applicable for reimbursement.
We have, however, acknowledged specific elements of your complaint and have offered a refund totalling £111.02. This covers the sink support bars and the double pencil edge for the windowsill that was not supplied as originally specified.
This offer has been made in full and final settlement of the matters raised. Should you wish to accept this, please respond to the email we have sent and we will arrange payment accordingly.
We do regret that your experience has led to this outcome and appreciate you taking the time to share your feedback.
From start to finish Gemini worktops…
From start to finish Gemini worktops were extremely professional. The sales lady listened to what we needed and came up with some ideas we didn’t think about, there was no pushy sales tactics just good information and a fair price. The chap who came to laser measure was professional and thorough and again offered some guidance on what might work better from what we originally ordered. The fitting team again were very professional and left the job tidy. All in all 5 stars for Team Gemini
2026年3月12日
自発的なレビュー
Gemini Worktops からの回答
Hi Scott
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know our sales team provided helpful guidance without any pressure, and that both the templating and installation teams delivered a professional and thorough service.
We’ll be sure to pass your kind comments on to everyone involved feedback like this really means a lot to the whole team.
Thank you again for the 5 stars and for choosing Gemini Worktops
Nothing bespoke about Gemini
Nothing bespoke about Gemini, the stone is cut from stock and simply made to work and when questioned any and every excuse is used to avoid taking accountability.
I was left with a near enough flush overhang and 10+mm gap at the back of the "bespoke" workTop and I Was told "tile it to cover it up" .
When I pulled them up on it i was graciously offered a CHARGEABLE appointment for them to rectify their shoddy templating/ manufacturering.
Shocking service. And feeling really let down by these guys.
EDIT 21/3 : Only AFTER sharing my experience, did I recieve a phone call from gemini who have agreed send someone to investigate what can be done...free of charge... All in the hopes of me removing my review in the interim. We shall see what the outcome brings.
2026年3月11日
自発的なレビュー
Gemini Worktops からの回答
Hi Ryan
Thank you for your review. We’re sorry to hear how you feel about your experience.
As discussed during the recent telephone call today, we are currently working with you to review and resolve the concerns you’ve raised regarding the overhang and gap. We want to reassure you that this is being taken seriously and is under active review with our team to meet you request.
Gemini Worktops からの回答
Hi Lisa
Thank you for your review!
We’re really pleased to hear you had a great experience with us, it means a lot to the team.
We hope you enjoy your new worktops for many years to come, and we’d be more than happy to help again in the future.
From initial enquiry to fitting the…
From initial enquiry to fitting the service was fantastic , Neil was so informative and really helpful he went out of his way to help and alter the quotes as we weren’t sure what worktop we wanted or what what options we could afford ! Nothing was too much work for him . We were kept up to date with template times and fitting times by text which was good and the boys that fitted the worktop were just as good . We went for Calcatta Gold Superior and it’s gorgeous it really put the finishing touch to our new kitchen Thanks very much . Will definitely recommend Gemini
2026年3月16日
自発的なレビュー
Gemini Worktops からの回答
Hi Suzanna
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience from start to finish. It’s especially great to hear your kind words about Neil, we’ll be sure to pass this on to him. He’ll be really pleased to know his help and flexibility made a difference while you were deciding on the right option.
We’re also glad the communication throughout the process worked well for you and that the installation team left a great impression too.
Calacatta Gold Superior is a beautiful choice, and it’s wonderful to hear it’s provided the perfect finishing touch to your new kitchen.
Thank you again for your recommendation, it really means a lot to us.
Extremely disappointed!!
Review of Gemini Worktops – Extremely Disappointing Experience
I want to share my experience with Gemini Worktops so others know what they may be walking into.
The advertised two‑week installation window is not guaranteed.
Even though their website states this, they did not honour it. Be prepared to rearrange your tradespeople at short notice, because the actual fitting date may change without warning.
The templating and fitting teams were not professional.
Our templater input the wrong measurements, which meant they had to return. Instead of replacing the worktop, they ground down two inches on-site just to make the hob fit. This left our home covered in dust, damaged our hoover, and created a very unpleasant mess.
Customer service was extremely poor.
It’s almost impossible to get through to them. They also tell tradespeople to contact them directly, but then take no responsibility for mistakes. Communication is unclear and inconsistent.
Only after submitting a formal complaint did I receive a response — and it simply stated they were not responsible.
Based on my experience, I would strongly recommend using a local supplier instead. Unless you are prepared to deal with delays, poor workmanship, and a lack of accountability, I would avoid ordering from Gemini Worktops.
2026年3月12日
自発的なレビュー
Gemini Worktops からの回答
Hi Bina
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Having reviewed your account, we were unable to locate any prior correspondence or record of the issues raised before your formal complaint email. Our process requires that any concerns following installation are reported directly to us so they can be logged and managed appropriately, and we’re sorry if this was not clear at the time.
We do sincerely apologise in relation to the damage caused to your hoover. This is not the standard we expect, and we have spoken directly with the Installation Manager who is arranging a replacement for you as he was unaware that it was left in this condition. Once he has the tracking details of the replacement, he will share with us so we can send on to yourself.
With regard to lead times, while we do aim for a two-week turnaround where possible, we advise that these can extend during busier periods. Any revised timeframes are communicated at the point of final order confirmation to ensure customers are aware prior to proceeding.
In terms of handling customer property, including hobs, our installation teams are instructed not to handle these due to liability and insurance reasons. That said, we appreciate your feedback and have raised this internally for review as part of our ongoing process improvements.
Regarding the templating issue, we understand how frustrating this would have been. While the error was not intentional, it was rectified within our standard service timeframe. We also note your comments about the team attending to resolve the issue without prior notification. This falls outside of our usual process, and we are raising this internally, as we had no record of the issue prior to your complaint.
Based on the information available to us and the steps taken to resolve matters, we do feel that the Trustpilot review does not fully reflect the full context of the situation.
If there are any aspects of the final finish that you feel remain below an acceptable standard, please do provide images so we can review and take any necessary steps to resolve this.
We do regret that your experience has led to this feedback and we can hopefully resolve this for you.
Perfect from start to finish
The process with Gemini was perfect from start to finish. The sales advisor was incredibly helpful, suggesting quartz styles and talking through layouts and options. I secured the price (which was the best I’d found!) with a deposit and once I was ready, several weeks later, I booked a templating appointment. The template was quick and efficient and gave me all the guidance I needed ahead of the fitting. The fitting itself was booked in for two weeks after I paid the final balance, and the fitters turned up on time, got the job done quickly and left everything spotless.
The worktops themselves are absolutely stunning and I am really pleased with the product and the service from Gemini. Everyone I had an interaction with throughout the process was friendly, helpful and professional. Thank you!
2026年3月16日
自発的なレビュー
Gemini Worktops からの回答
Hi Livi
Thank you so much for your fantastic review!
We’re delighted to hear that everything went perfectly from start to finish and that you felt supported throughout the whole process. It’s great to know our sales advisor was able to help you find the right quartz style and layout, and that the templating and installation all ran smoothly and efficiently.
We’re especially pleased that you’re so happy with your worktops. it’s always our goal to deliver both a great product and a seamless experience.
Thank you as well for your kind comments about the team; we’ll be sure to share your feedback with everyone involved.
We really appreciate you choosing Gemini!
straightforward and supportive
It was very straightforward and plenty of support along the way - all staff seemed very professional
2026年3月12日
自発的なレビュー
Gemini Worktops からの回答
Hi Sally
Thank you for your kind review!
We’re really pleased to hear you found the process straightforward and felt well supported throughout. It’s great to know our team came across as professional, that’s exactly what we aim for.
We appreciate your feedback and hope you enjoy your worktops for many years to come!
great service and a product that was…
great service and a product that was measured and fitted very well at a price that beat all others.
2026年3月13日
自発的なレビュー
Gemini Worktops からの回答
Hi Ian
Thank you for your great review!
We’re really pleased to hear you’re happy with both the service and how well your worktop was measured and fitted. It’s also fantastic to know we were able to offer a price that stood out.
We really appreciate your feedback.
Overall good, but long wait and some templating issues
Nice worktop, competitive price, and responsive customer service, but very long wait time for templating and installation (although they were upfront about it). There were template measures issues - the sink area was incorrectly mapped (in spite of the sink and tap being there on templating day) which then required improvs on installation. In other words, fitters were good but template person not really…
2026年3月12日
自発的なレビュー
Gemini Worktops からの回答
Hi Sorina
We’re really pleased to hear you’re happy with your worktop, found our pricing competitive, and that our customer service team were responsive throughout. It’s also great to know the fitters made a positive impression on the day.
We do appreciate your feedback regarding lead times while we aim to be upfront about these, we understand the wait can still be frustrating.
We’re sorry to hear about the issues with the templating, particularly around the sink area. This isn’t the standard we aim for, and your comments will be shared with the relevant team to help improve accuracy and consistency moving forward.
Thank you again for your feedback, it’s really valuable to us. We hope you enjoy your worktops for many years to come.
Would recommend Gemini
Would recommend Gemini. Clear communication, competitive price. Especially like the online customer portal, that you can check to see payment and progress. Friendly staff. We love our new quartz tops! Thank you.
2026年3月6日
自発的なレビュー
Gemini Worktops からの回答
Hi Limara
Thank you for your fantastic review!
We’re really pleased to hear you’d recommend us and that you found the communication clear and the pricing competitive. It’s great to know you found the customer portal helpful too, we designed it to make tracking progress as easy and transparent as possible.
We’ll also be sure to pass on your kind comments to the team about their friendliness.
Most importantly, we’re delighted that you love your new quartz worktops. Thank you again for choosing Gemini!
Worktops are beautiful
Worktops are beautiful, no issues with the fit either - 10/10 - well informed through out the whole process
2026年3月9日
自発的なレビュー
Gemini Worktops からの回答
Hi Kaitlin
Thank you for your fantastic review!
We’re delighted to hear you’re so pleased with your worktops and that everything went smoothly with the fitting. It’s also great to know you felt well informed throughout the whole process that’s something we really strive for.
A 10/10 means a lot to us, so thank you again for your feedback. We hope you enjoy your worktops and the memories they will bring!
Gemini Worktops からの回答
Hi Ellie
Thank you for your great review!
We’re so pleased to hear you’re happy with your worktops and that you’d choose us again, that really means a lot to the team.
We hope you enjoy your new worktops for many years to come, and we’d be more than happy to help again in the future.
Couldn’t be happier
Couldn’t be happier! From start to finish it was smooth, professional and the end result is exactly what I was aiming for. Thanks again to the great fitter who went above and beyond navigating a horrible 3 floor stairway with a massive island!
2026年1月28日
自発的なレビュー
Gemini Worktops からの回答
Hi Dominic
Thank you so much for your kind review!
We’re delighted to hear that everything went smoothly from start to finish and that the final result is exactly what you were hoping for — that’s always our goal.
A special thank you as well for mentioning the fitter, we’ll be sure to pass your comments on. We know installs like that aren’t always easy, especially with challenging access, so it’s great to hear their effort made a difference.
We hope you enjoy your new worktops for many years to come, and thank you again for choosing Gemini Worktops!
Painless process from start to finish
Painless process from start to finish. Did what they said and finished product is fabulous
2026年1月27日
自発的なレビュー
Gemini Worktops からの回答
Thank you for your great review!
We’re really pleased to hear the whole process felt smooth and hassle-free from start to finish. Delivering exactly what we promise is something we take pride in, so it’s fantastic to know that came through in your experience.
We’re also delighted you’re happy with the finished product!
Great worktop and service!
2026年2月4日
自発的なレビュー
Gemini Worktops からの回答
Hi Marta
Thank you for your great review!
We’re so pleased to hear you’re happy with both the worktop and the service it really means a lot to us, and thank you for trusting in Gemini for your worktops!
Gemini Worktops からの回答
Thank you for your kind review!
We’re delighted to hear you’re happy with both the service and the quality of your worktops that’s exactly what we strive to deliver.
We really appreciate your feedback and hope you enjoy your worktops for many years to come!
Thank you for responding
Thank you for responding. However your reply does not fully reflect my experience.
For nearly two months I was repeatedly told that the issue with the overhang was due to “movement” and that the worktop must have been interfered with after installation. When your technician eventually attended, he confirmed that this could not have been the case and that the problem was with the installation itself.
While I appreciate that the overhang was ultimately corrected, describing this as part of a standard three-visit installation process is misleading. The remedial visit only occurred after prolonged correspondence in which responsibility was initially denied.
I was also told during phone conversations that a goodwill gesture would be considered because of the inconvenience caused and the time I had to take off work to attend the appointment. Unfortunately I never received a follow-up regarding this despite being told that someone would contact me.
I am pleased the worktop is now aligned, but the frustration came from the way the issue was handled beforehand and from being repeatedly blamed for a fault that was later confirmed not to be mine.
2026年3月16日
自発的なレビュー
Gemini Worktops からの回答
Hi Mandy
Thank you for your further response.
We’re sorry to hear that you feel your experience has not been fully reflected, and we do appreciate you taking the time to clarify your concerns.
We understand your frustration regarding the time taken to reach a resolution and how the issue was initially communicated. Our intention is always to assess concerns based on the information available at the time, and we regret if this process left you feeling that responsibility was being placed on you unfairly.
As previously outlined, once the matter had been fully assessed, we arranged a remedial visit at no cost to ensure the worktop was correctly aligned, and we are pleased that the final outcome met the required standard.
In relation to the goodwill gesture discussed during your calls, we apologise if our follow-up did not meet expectations. Your request was reviewed internally, and while we do understand the inconvenience caused, our position remains that as the works were completed within our standard installation process, we are unable to offer compensation on this occasion.
We do take your feedback seriously, particularly around communication and how concerns are handled, and this will be shared with the relevant teams as part of our ongoing improvements.
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