Excellent service. Slightly longer delay than the pre order date. When contacted customer service were quick and efficient in getting back to me with an update. Received sunglasses and really happy wi... もっと見る
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レビュアーのコメントを見てみましょう
I am wary of buying online but the reviews of Genuine Style were so good that I took the risk. I found their service to be as superb as the reviews had said. Kind people to talk to on the phone, my... もっと見る
Excellent service from a UK based company. Called Genuine Style to ask a few questions regarding Smith ski helmets and goggles, lady on the phone was extremely helpful. Placed my order online and arri... もっと見る
I had a delayed order with Genuine Style, but what really stood out was not the issue itself, it was how it was handled. Delays can happen, especially when suppliers are involved. What matter... もっと見る
企業情報
Genuine Style について
当該企業による記述
Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.
We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.
The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.
We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.
連絡先
384 Linthorpe Road, TS5 6HA, Middlesbrough, 英国
- customerservice@genuinestyle.com
- genuinestyle.com
4.8
優良
730件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent product as described at an…
Excellent product as described at an excellent price. Fast and efficient delivery too.
2026年1月20日
Fast delivery and really good price.
2026年1月12日
There was a small delay from suppliers…
There was a small delay from suppliers but company kept me informed- so, as preorder, a few more days was no problem. Product arrived and very happy
2026年1月12日
I purchased sunglasses online on…
I purchased sunglasses online on September 7th, and 20 days later, they haven't arrived. Customer service assured me I would get them this week, yet there's still no sign. Last night, I contacted them to request a refund.
2025年12月27日
自発的なレビュー
Genuine Style からの回答
Hi, we have no record of a transaction under this name, and we would have replied to any requests for a refund. Is this review intended for us? If you have any further concerns, don’t hesitate to reach out to us directly at customerservice@genuinestyle.com and we would be happy to assist.
Kind regards,
The Genuine Style Team
Eine bestellte Sonnenbrille wurde…
Eine bestellte Sonnenbrille wurde zurückgesendet. Leider erstattet mir der Verkäufer seit mehreren Wochen mein Geld trotz Mahunung nicht zurück! Nicht empfehlenswert!
2025年12月14日
自発的なレビュー
Genuine Style からの回答
Defamatory. Awaiting removal.
Good
My mum has lost her sun glasses and I was glad to find it on Genuine Style. Received it in a few days. My mum is very happy.
2025年9月27日
Genuine Style からの回答
Thank you for your review and for choosing Genuine Style! We’re so pleased we could help you find the perfect replacement for your mum. We hope she’s happy with her sunglasses, and we’d love to assist you again in the future.
Best regards,
The Genuine Style Team
Fantastic customer service
Ski goggle order turned up really quickly. There was confusion over the additional lenses. I contacted customer service got an immediate response and Richard took ownership and resolved the problem within a day or so. Refreshing to find such good service, would highly recommend!
2025年12月2日
自発的なレビュー
Genuine Style からの回答
Thank you for your kind words and for choosing genuinestyle.com! We’re glad to hear Richard was able to resolve the issue quickly for you. It’s great to know you were happy with the service, and we hope to help you again soon.
Kind regards,
The Genuine Style Team
Super quick delivery
Your website was easy to negotiate and place an order through. From shipment to arrival we were advised of where our package was and delivery was super fast. Happy with item received.
2025年10月12日
Genuine Style からの回答
Thank you for your review and for choosing genuinestyle.com! We’re so pleased to hear you found the website easy to use and that your order arrived quickly. We hope you enjoy your purchase and look forward to serving you again.
Kind regards,
The Genuine Style Team
Arrived promptly and goggles fit…
Arrived promptly and goggles fit perfectly with my Smith Helmet
2025年10月14日
Genuine Style からの回答
Thank you for your review and for choosing Genuine Style! We’re glad to hear your goggles arrived promptly and fit perfectly. We hope you enjoy them and look forward to helping you again in the future.
Best regards,
The Genuine Style Team
Nice sunglasses with a good discount.
Nice sunglasses with a good discount.
Prompt delivery. Fuss free shopping. Will use again
2025年9月29日
Genuine Style からの回答
Hi there,
Thank you for your review and for shopping with genuinestyle.com! We’re happy to hear you enjoyed the discount and prompt delivery. We look forward to your next visit.
Kind regards,
The Genuine Style Team
Don’t often leave a review
Don’t often leave a review, but felt I had to for GenuineStyle. Purchased a pair of Oakleys which after a short time wearing lost the nose piece. Contacted the company and they spoke to Oakley and sorted a replacement out. Great communication and support would highly recommend. Thanks
2025年10月16日
自発的なレビュー
Genuine Style からの回答
Hi Phil,
Thank you for taking the time to leave a review and for choosing Genuine Style! We’re pleased we could help resolve the issue with your Oakleys. Your recommendation means a lot to us, and we’re always here to help if you need anything in the future.
Best regards,
The Genuine Style Team
Sunglasses purchased were exactly what…
Sunglasses purchased were exactly what we ordered and the perfect fit
2025年7月13日
Genuine Style からの回答
Thank you for your review and for choosing genuinestyle.com! We’re glad to hear your sunglasses were exactly what you were looking for. We hope you enjoy them and look forward to serving you again.
Kind regards,
The Genuine Style Team
Great service, price matching and products
I found a pair of sunglasses that I was looking for. The team helped me placing my order and matched the price to another site. I got them faster from Genuine Style and would definitely buy again with them.
A big thanks to both Jenny and Richard for their help.
2025年10月3日
Genuine Style からの回答
Thank you for your review and for choosing Genuine Style! We’re so pleased Jenny and Richard were able to assist you and that your sunglasses arrived quickly. We hope to help you again in the future.
Best regards,
The Genuine Style Team
Genuine Style からの回答
Good morning Mrs Burley,
We share your frustration that these arrived late, and that you did not receive the next day service that we paid DPD to provide for you on our behalf, however your review does more reflect a rating for DPD's service rather than for our own.
Your item was ordered in the evening and was sent out the very next day, as advertised and via the correct service. The one day delay that you experienced was due to an operational issue at DPD. We contacted all affected customers about this delay proactively.
We apologise on behalf of ourselves and DPD that DPD did not provide the experience that we would also expect them to.
Kind regards,
Richard
Genuine Style
Very efficient delivery
Very efficient delivery. Sadly i had to return the sunglasses as they didn't suit me. So I'll let you know how smoothly that goes when I've had a refund. ( I'm sure it will be just as efficient 🤞)
2025年9月28日
Genuine Style からの回答
Thank you for your feedback and for choosing Genuine Style! We’re pleased to hear you found the delivery efficient, and we hope that the return process was just as smooth for you. If there’s anything else we can assist with, don’t hesitate to get in touch.
Best regards,
The Genuine Style Team
Mulberry sunglasses …
Easy to navigate site,plenty of options and great prices and fast delivery
2025年9月27日
Genuine Style からの回答
Thank you for your review and for shopping with genuinestyle.com! We’re delighted to hear you found the site easy to use and were happy with the selection, prices, and delivery. We look forward to helping you again soon.
Kind regards,
The Genuine Style Team
Genuine Style からの回答
Thank you for your review and for choosing Genuine Style! We’re so pleased to hear you were happy with the delivery and pricing. We hope to see you again soon.
Best regards,
The Genuine Style Team
Genuine Style からの回答
Thank you for your feedback and for shopping with genuinestyle.com! We’re glad to hear you were happy with the product and delivery. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
The order hasn't been delivered
I've ordered online the sun glasses on 7 September, I still haven't received my order ( after 20 days). The customer service promised that I'll receive my order during the current week, but still no trace of my order. I've wrote last night to the customer service to demand the refund.
2025年9月7日
Genuine Style からの回答
Good afternoon Marina,
We take full responsibility for the untypically poor service you have experienced from us on this occasion and would like to apologise for this. I have already emailed you to apologise and resolve this, in addition to having issued a refund already too.
It is not our intention to mislead. This backorder product was ordered promptly but unfortunately we experienced a highly untypical delay from our supplier. Promises made were well intended but we would usually update further delays and can only apologise that this did not happen.
As previously, we have now refunded you. Please just reply to our email if we can help further.
Kind regards.
Richard
Genuine Style
Still waiting for my order
2025年9月11日
Genuine Style からの回答
Hi, I can see this is a backorder item. There have been some delays with deliveries for Radley products. Sorry, you should have been updated already. We are also available via email at info@genuinestyle.com and via telephone in office hours for order updates and someone will contact you shortly with an update.
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