Gerrards Bullion レビュー 316

Gerrards Bullion からの回答

2026年4月10日

Thank you so much for your kind review! We're delighted to hear you were happy with our service, pricing, and next-day delivery. Ensuring secure packaging and smooth communication is very important to us, so it's great to know you noticed. We truly appreciate your recommendation and look forward to assisting you again in the future.

Gerrards Bullion からの回答

2026年4月10日

Thank you for your 5-star review! We're glad to hear you were able to take advantage of the dip and found both our prices and service to your satisfaction. We appreciate your support and look forward to assisting you again with your next purchase.

Gerrards Bullion からの回答

2026年3月26日

Thank you for your 5‑star review! We’re delighted to hear you found our service trustworthy, reliable, and fast. Your feedback means a lot to us, and we look forward to serving you again soon.

Gerrards Bullion からの回答

2026年3月12日

Thank you for your 5-star review! We're delighted to hear you found us easy to deal with and appreciated the quick turnaround. We look forward to assisting you again soon.

Gerrards Bullion からの回答

2026年3月12日

Hi Adam,

We’re very sorry to hear about your experience and the concern this has caused. That’s certainly not the level of service we aim to provide. Please contact us as soon as possible at support@gerrardsonline.co.uk with your full details, and we will urgently look into this matter and resolve it for you.

Kind regards,
The Gerrards Bullion Team

Gerrards Bullion からの回答

2026年3月12日

Thank you for your kind review! We’re delighted to hear your order arrived right on time and that you’re pleased with your purchase. We look forward to welcoming you back again soon!

Gerrards Bullion からの回答

2026年3月12日

Thank you for your great feedback! We’re so pleased to hear you found our rates competitive and the process straightforward. We appreciate you choosing Gerrards Bullion and hope to serve you again soon.

Gerrards Bullion からの回答

2026年3月12日

Thank you for taking the time to share your experience. We’re delighted to hear that your first purchase went smoothly and that our team helped make you feel confident in choosing Gerrards Bullion. We truly appreciate your trust and look forward to serving you again in the future.

Gerrards Bullion からの回答

2026年3月13日 に更新

Thank you for updating your review — we really appreciate it! We're glad to hear everything has been resolved and that you're happy with the outcome. Your patience and understanding mean a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch.

Gerrards Bullion からの回答

2026年3月9日

Thank you so much for your kind words and 5-star review! We’re delighted to hear that you found our team friendly and helpful, and that your experience both online and in our office went smoothly. We really appreciate your feedback and look forward to welcoming you again in the future.

Gerrards Bullion からの回答

2026年3月9日

Thank you, Mark, for your generous review and for choosing Gerrards Bullion on multiple occasions. We’re delighted to hear that you’ve consistently found our service professional, courteous, and reliable. It’s great to know our team could assist in resolving your issue smoothly. We truly appreciate your continued trust and recommendation — it’s a pleasure doing business with you.

Gerrards Bullion からの回答

2026年3月9日

We’re very sorry to hear about your disappointment and appreciate you taking the time to share your feedback. We’d like to clarify that there is absolutely no false advertising involved. The reason we are not currently accepting silver from new customers is due to exceptionally high demand. Rather than taking on more than we can process, which would lead to long delays and frustration, we’ve chosen to temporarily limit new silver purchases to maintain fair turnaround times for our existing clients.

Our prices remain displayed transparently online to reflect current market levels — not to mislead or discourage others, but to provide accurate, real-time information. This decision is about prioritising customer experience over short-term profit. We prefer to pause new transactions than risk disappointing customers with processing delays.

We truly value your understanding, and we hope to welcome you as a customer once normal service resumes. If you’d like, we can notify you as soon as silver processing for new customers reopens.

Gerrards Bullion からの回答

2026年2月23日

Thank you for the fantastic review! We’re delighted to hear you had such a positive experience selling your gold and silver with us. Simon and the team really appreciate your kind words and recommendation. It’s great to know everything went smoothly and on time — we look forward to assisting you again in the future.

Gerrards Bullion からの回答

2026年2月16日

Many thanks for the 5 stars! We’re glad you found the service great and appreciate you leaving a review. We hope to see you again soon.

Gerrards Bullion からの回答

2026年2月10日

Thank you for your 5-star review! We're pleased to hear your order arrived on time as expected. We appreciate your feedback and look forward to serving you again soon.

Gerrards Bullion からの回答

2026年2月10日

Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment and understand your frustration regarding the timing of your transaction.

Over the past few weeks, we have experienced an unprecedented surge in customer demand, which has created longer-than-usual processing times. As a result, we have temporarily closed our “Buying” service to focus on clearing the existing backlog and to help reduce waiting times moving forward.

While our website quotes live prices, market valuations are always confirmed at the point of processing. Unfortunately, due to the delay caused by the high volume of parcels arriving at that time, your order was processed once we reached it in queue—and during that period, silver prices had moved significantly.

We truly regret that this impacted your return and understand how disappointing that must have been. We are working hard to restore normal turnaround times to prevent similar situations in the future and will re-open our Buying service once we have fully caught up and can deliver the level of service Gerrards Bullion is known for.

Gerrards Bullion からの回答

2026年2月6日

Thank you for your 5-star review! We're glad to hear you were pleased with the service. We appreciate your support and look forward to serving you again soon

Gerrards Bullion からの回答

2026年2月6日

Thank you very much for your kind words and 5-star review. We’re truly delighted to hear that you found our pricing, service, and professionalism exemplary. Our team takes great pride in delivering a first-class experience from start to finish, and it’s rewarding to know this was reflected in your dealings with us. We greatly appreciate your support and look forward to welcoming you again soon.

Gerrards Bullion からの回答

2026年2月3日

Thank you for your 5-star review! We're delighted to hear your 1oz coin arrived quickly and that you were happy with the packaging. We appreciate your support and look forward to serving you again soon.